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Applicable TM Forum technical areas: eTOM eTOM/ITIL linkage TAM

Summary:
The increasing complexity of mobile operations brings to operators the need to redefine traditional business process and the supporting organizational structure to achieve superior levels of quality and performance.

The eTOM and ITIL frameworks are powerful tools that let operators understand how the key elements of business structure interact in order to perform a world-class service delivery and support. Both are critical because of the integration trends of traditional GSM core and IP technologies.

Author(s):
Sergio Figueroa

For further information contact:
sergio.figueroa@bcnglobal.net