This document is intended as a working guide to help operators and their suppliers use a common reference Map and language to navigate a complex systems landscape that is typically found in fixed, mobile and cable operators. Where the enhanced Telecom Operations Map (eTOM) provides a frame of reference for telecom processes, the TMF Applications Map provides a frame of reference for telecom applications. Version 1.0 of this document concentrates on the Operations (Fulfillment, Assurance, and Billing) segments of the eTOM – later versions will cover Strategy, Infrastructure, & Product and Enterprise areas. Even in the Operations area some of the areas like Service Management and Customer Relationship Management are still under development.
No document like this can ever be ‘right’ in the sense that it represents a perfect systems infrastructure for an operator. What this document intends to give the industry is a common frame of reference that allows the various players ...