To improve business process performance, organizations must both understand their business process flows and be able to measure the results of those business processes. In the TM Forum, two very successful programs enable these activities.
| Business Process Framework (eTOM) |
The TM Forum Business Process Framework, commonly known as eTOM, is the most widely used and accepted standard for business process in the communications industry. The eTOM describes the full scope of business processes required by a service provider and defines the key elements and how they interact, creating a guidebook that is the common business language of the communications industry.
Visit the eTOM collaboration team web page | |
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| Business Benchmarking |
| The Business Benchmarking program provides comparative data for the purpose of improving business effectiveness for Service Providers and enablers. Gain insights into your operational business performance relative to your peers. |
Download the Benchmarking Datasheet |