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PLM is not a recognized discipline within the communications industry as it is in many other industries, despite the fact that the communications industry spends a lot time and effort in delivering and fulfilling a great number of services. In the 90’s, automotive and hi-tech manufacturing were in similar situations, that is they were more focused on product delivery and fulfillment. However, as consumers became the centre of attention with customer-satisfaction significantly driving business strategy, companies were required to shift their emphasis onto product creation and development, the equivalent of the service creation and management portion of NGOSS, improving alongside delivery and fulfillment processes to drive growth and improve profitability. Communications will inevitably follow a similar path.
Creating, deploying and delive ...
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