TM Forum - The link with ITIL

ITIL (the IT Infrastructure Library) and the eTOM Business Process Framework are different models for defining business processes that can be used by enterprises. In the Information and Communications Services Industry, Service Providers are doing more ICT business and they can make use of both approaches: eTOM in the Telco world and ITIL in the IT world. Each approach has a substantial user base, but they take a different approach in providing process frameworks for their users. For the telecoms Service Provider, therefore, it is important to understand the relationship between these two frameworks, to resolve issues where they need to employ both, and to allow support from each. The business goal is to evaluate if these frameworks can be mutually supportive, rather than in conflict.

TeleManagement Forum has had an eTOM/ITIL Working Party since 2003 to consider how the two process frameworks compare and can work together. Membership of the Working Party includes eTOM and ITIL experts, and practitioners from many countries. This working party has recently submitted its report, TR143 for approval. The report is a study by TM Forum in conjunction with it SMF on integrating ITIL and eTOM to provide a pragmatic joint solution for business support in the communications sector.

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eTOM

Overview of the eTOM team and their activities within the TeleManagement Forum

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ITIL – what it is

ITIL – what it is
Overview of ITIL and related areas

Business Process Framework/ITIL Overview

eTOM/ITIL Overview
Overview of the eTOM/ITIL Program

Implementation of eTOM/ITIL

Implementation of eTOM/ITIL
Implementation of eTOM/ITIL examples and studies

eTOM/ITIL Case Studies

Service-centric OSS Strategy Using eTOM and ITIL
Service-centric OSS Strategy Using eTOM and ITIL

Web Presentation

ITIL and eTOM—Building Bridges
Summary: A Web discussion where representatives of Itsmf and TM Forum explain Technical Report (TR143), which outlines the synergies and gaps that exist between eTOM and ITIL. More...