| | TM Forum’s Business Process Framework (eTOM) is a key element of the TM Forum Frameworx Integrated Business Architecture. It is the industry’s common process architecture for both business and functional processes and has been implemented by hundreds of service providers around the world.
Business Process Framework drives down operational costs by analyzing all facets of an organization’s processes, thereby eliminating duplication, identifying missing process steps, expediting new development, and simplifying procurement.
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 | Get Started with the Business Process Framework | | | | | | Business Benefits | | 1. | Saves time and money on business process projects by using the over 400 processes already defined and implemented by service providers | | 2. | Reduces operational and procurement costs by using standard terminology and classification schemes to describe business processes | | 3. | Decreases time to market by using well-defined processes | | 4. | Reduces costs and enables seamless integration between operations and IT through use of Business Process Framework's embedded ITIL best practices | |
| Download Center | | Download Business Process Framework documents. | |
| Implementing Business Process Framework | Commercial Tools:
Commercial tools to start using Business Process Framework quickly
Casewise Corporate Modeler
Process Library:
Library of sample process flows across 40+ areas, including Billing, SLAs, Fulfillment, and more
Online User Community:
An active Business Process Framework Community of over 1400 people
Certified Consultants:
More than 230 knowledge-certified industry consultants | | |