| "T-Mobile is convinced that Benchmarking is needed to find out where we stand in terms of performance, quality and success in a challenging market. The TM Forum initiative is a great opportunity to do it in a professional way. The results from the TM Forum Benchmarking provide key information for our decision process and next steps in a highly competitive market."
Klaus Martiny, VP Operations/Continuous Improvement, T-Mobile International | |
| “Communications Service Providers (CSPs) seek to be growth businesses, but are struggling to replace declining PSTN revenue with new mobile, residential broadband and business services revenue. Part of that struggle is in having processes and automation that are truly effective in retaining customers, processing new orders and keeping costs down. The TM Forum Business Benchmarking Program has some useful results and methods to help CSPs in that struggle. This Industry Update Report shows how the TM Forum Benchmarking work helps CSPs address the growth expectations that are evident from OSS Observer’s research.”
Larry Goldman, Co-Founder & Senior Analyst, OSS Observer | |
| "Benchmarking has added great value to our client relationships. Specifically, by providing a standard base, which can be applied when talking about investment planning and business transformation choices. The Benchmarking developed by TM Forum is a very useful tool when analyzing customer concerns and is an excellent leverage point for setting operational KPIs... The return on the investment is visible and translated into sales leads”
Teresa Schlegelmann, Director, WW Solution Consulting Service, Communications, Media and Entertainment, Hewlett & Packard | |
Don’t Miss the Third Benchmarking Industry Update Report
"Winning in a Shrinking World: Points to Consider"
Click here to download a FREE copy of this report in PDF format now. This report is available to members.
The third TM Forum Business Benchmarking Industry Update Report combines key revenue growth expectations through 2012 by industry research analyst OSS Observer (now part of Analysys Mason) with specific insights derived from analysis of data gathered by TM Forum’s Business Benchmarking studies.
This one-of-a-kind document provides a business-level perspective on some of the challenges facing large Communications Service Providers (CSPs) as they pursue a range of strategies in a more challenging economic climate.
The report highlights 5 major points to consider as you plan for the next 3-5 years
Collaborate! The companies that win through will be those that can work with their suppliers, other CSPs, and the public to bring new and better services and products to market quicker and cheaper. The „has to be built here‟ ethos doesn‟t cut it anymore.
Get Mobile! Mobile services are already driving the communication industry and this trend will accelerate through the next 5 years. By 2012 mobile revenue will account for more than 50 percent of the communication industry revenues.
Keep what you make! Revenue leakage from unbilled and under-billed revenue averages 1 percent of total revenue. Plug the leak.
When you do it, do it right! An ability to execute is always important; in a slowdown it‟s crucial. When money is tight, you don‟t get to expensively try something twice.
Push for Simplicity! Those exciting new services that garner new revenue can bring a Pandora‟s Box of additional complexity that can eat up the profit. Make sure your plans include ways to simplify providing new services.
Click here to download this free report now (available to members).