The primary objective of the SLA Management team is to continue to maintain and expand a living series of documents and tools addressing the complexities of SLA Management. To this end, the team will be creating a series of application notes addressing specific service issues at a more operational level.  Additionally, the team will be creating an enhanced version of the existing GB917 and GB923 and structured as a multi-volume handbook to help Customers and Service Providers build and manage effective SLAs.

Sponsor:  Martin Creaner (CTO-TM Forum)

Participating Companies:   Acterna, Amdocs Ltd., Alcatel-Lucent, Au-System, Deutsche Telekom AG, Ericsson, Fraunhofer Fokus, Fujitsu, National Aeronautics and Space Agency, National Communications System, NEC Corporation, Nokia Networks OY, Nortel Networks, NTT Group, Phytechnics, Smartrek, Sodalia SpA, Sonera Corporation, Spirent Communications, Telchemy, Telcordia Technologies, Telecom Italia Group, Watchmark