| Revenue Management Initiative
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In some organizations the Revenue Assurance department is often seen as the Police of the organization. If anybody from Revenue Assurance shows up asking questions people get nervous. Understandably, nobody wants to be the cause of the organization leaking revenue, especially if it was caused by something they did, didn’t do or overlooked. Matters of revenue assurance need to be handled delicately, matters relating to internal and external fraud need to be handled decisively and swiftly. With Revenue... -
I hope many of you who follow this blog will be able to attend Management World Americas 2010 in Orlando, because you will find plenty of Revenue Management Initiative content to put your teeth into, no matter what other interests attract you to the event. You may think you are narrowly focused, whether you are in a specialized department like Revenue Assurance or Fraud Management, or marketing a single product, or consulting to one of the former, but a quick look at the MWA program provides clear... -
The interesting thing about revenue leakage is that it always happens in places you never expected it to. Last year I attended the TM Forum’s Revenue Assurance for Practitioner’s course in Melbourne (which was brilliant by the way), although I got a lot of value from the course I also got a lot of value unexpectedly from the coffee and lunch breaks. It wasn’t a very large group, about twenty of us consisting of consultants and RA team members from around the asia-pacific region. The interesting thing... -
I am a revenue assurance consultant, I often get asked to perform assessments of an operator’s control coverage (that is assessing whether the revenue control coverage the operator has in place is adequate). Usually it is not, and the reason more often than not is the view or perception the organization has on the revenue assurance function itself. Revenue Assurance at the moment is a hot topic, now is the time to be a freelance revenue assurance consultant that’s for sure! All over the globe operators... -
It’s official, ‘bill shock’ can cause untimely death. At least that’s what Thai CSP, TrueMove, says. As a roaming customer of TrueMove I was trying to activate my voicemail service whilst in France. After negotiating the TrueMove website, that changes regularly from Thai to English, depending which page you are viewing, I came across the following: “Voice Mail and Call Forwarding services are active even when you roam abroad. Charges for received calls and calls to Thailand may cause a heart attack... -
With the full integration of the work and participants of the GBA (kudos to Tony Poulos), the Revenue Management Initiative has entered the next phase of its activity--further expansion into particular subject areas of relevance to the Revenue Management community, with an emphasis on tangible enhancements to the TM Forum product line. The recent Team Action Week in Baltimore saw the first wave of this expansion on display, with significant active participation in groups such as Fraud Management... -
One of the key advantages to the recent "blossoming" of dedicated Community Groups for the active teams in the Revenue Management arena is the ability to get heightened visibility for team communications. Each team now has its own dedicated home page, blog, discussion thread, Wike, download area, as well as dedicated document libraries and other project management tools and capabilities. I'd like to encourage those of you who track the Revenue Management subject broadly to jump on-board... -
Australian mobile consumers need to take steps to monitor their data usage on smartphones and manage their spending to avoid bill shock. That’s the message relayed by Australian Mobile Telecommunications Association (AMTA) Chief Executive Chris Althaus on national ABC Radio this week. He was commenting on a media report that a mobile service provider has flagged putting in place a voluntary “app cap” to cut off smartphone users’ internet access when they have reached their data allowance limit on... -
In a rare spot of good timing, I came on board in my new duties as Head of Revenue Management on the Monday of Team Action Week Baltimore. This allowed me the great opportunity to get face-to-face with a huge number of people with whom I'll be working for the next months via electronic modes only. I also was able to get a feel for the "buzz" surrounding the Revenue Management Initiative among the members and teams. On this, I am excited by the amount of interest and participation in... -
More bad press for billing as AT&T and lawyers representing class-action plaintiffs have reached a proposed settlement of lawsuits over billing by AT&T Wireless before 2004. The settlement covers several suits filed in California and Washington against AT&T Wireless, a cellular service provider that merged with Cingular Wireless in 2004. The merged company adopted the name AT&T Mobility in 2007. Subscribers alleged AT&T Wireless introduced unauthorized charges, failed to tell...
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