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Driving Service Innovation and Profitability: Adoption of TM Forum Standards in OSS
Today’s communications industry is characterized by unprecedented complexity and dynamic forces of change in virtually every aspect of its environment, as illustrated in Figure 1 below. Faced with increasing customer demand, pressure on operating margins and increasing competition, Communications Service Providers are now adopting a top-down, end-to-end Service Management approach, managing their infrastructure in the context of the services delivered and ultimately the customer’s experience.
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