White Papers


Informative White Papers submitted by our members are listed below. If your company would like to submit a white paper, please see instructions in Submit a White Paper

  • Submit your case study
    • Download the TM Forum Case Study Handbook: Vol 1: May 2006   Vol 2: December 2006   Vol 3: May 2007   Vol 4: November 2007

    White Papers
    DateTitleCompanyApplicable TM Forum Work
    July 15, 2008 Fulfilling the IPTV Digital Supply Chain Signiant IPTV
    July 10, 2008 Mobile Number Portability: Implementation, Challenges and Solutions Aricent
    May 27, 2008 Driving Service Innovation and Profitability: Adoption of TM Forum Standards in OSS   NGOSS, MTOSI, SID, OSS/J, NGNM
    May 12, 2008 Development of a Scalable NGNM Solution based on TMF Guidelines and its Customization for IMS Infosys Technologies Ltd. Next Generation Network Management (NGNM)
    March 10, 2008 Delay Management – Telecom Service Fulfillment Process infosys Service Level Agreement Management (SLAM)
    February 11, 2008 Increasing Average Revenue Per User Aricent
    December 28, 2007 Structured Fallout Management for Broadband Applications infosys
    November 27, 2007 TM Forum White Paper on Integrated Customer-centric Management: Description of & Solution to Barrier No 1 - Incomplete Self-care Strategies Infosys Technologies Ltd.
    November 26, 2007 Customer Lifetime Value in Telecommunications An Analytics Approach Satyam Computer Services Ltd.
    November 16, 2007 Mobile Telephony Network OSS: Challenges and Approach Tech Mahindra
    September 26, 2007 OSS/J Trouble Ticket Performance (TTperf) Benchmark Specification Sun Microsystems OSS/J
    September 26, 2007 OSS/J Trouble Ticket Performance (TTperf) 1.1 Benchmark Report Sun Microsystems OSS/J
    September 26, 2007 Service Developer Strategies and Integrated Customer Centric Experience Infosys Technologies Ltd. NGOSS
    August 24, 2007 Telecom Testing and Convergence Infosys Technologies Ltd. NGOSS
    June 19, 2007 NGOSS for IP Managed Services TM Forum NGOSS
    April 24, 2007 Impact of Convergence on CSP Product Operations Infosys Technologies Ltd.
    February 06, 2007 Effective Churn Management in Telecom Industry Tata Consultancy Services
    January 19, 2007 About Network Performance Monitoring & Benchmarking In a Fast Changing Environment TTG Uluslararsi LTD Business Process Framework (eTOM), Service Level Agreement Management (SLAM)
    July 18, 2006 Dialogue Services as a tool to improve non-financial benefits to Telecom Service Providers Tech Mahindra
    May 30, 2006 Telephony Convergence: The Reality Ryder Systems
    May 22, 2006 Multi-Technology Operations Systems Interface (MTOSI) Business Case Telcordia Technologies Multi-Technology Operations Systems Interface (MTOSI)
    April 13, 2006 Fine-tuning Intrusion Prevention System  
    January 25, 2006 Churn Management and CRM Tata Consultancy Services
    January 01, 2006 Bridging the GAP – CBE Extensions for MTNM: Harmonizing OSS/J and Transport Technologies. TM Forum Multi-Technology Network Management (MTNM), OSS/J
    December 21, 2005