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| 10:30 | Wipro Case Study: Building an NGOSS based IT Impact Assessment Analysis Framework
Roll-out of new product variants take as much as 4-6 months, but TM Forum artifacts such as the Business Process Framework, Information Model and Applications Framework helped the Wipro Telecom consulting practice to build an IT Impact Assessment Analysis framework that linked a service provider's processes and functional capabilities. We will look at how the company reduced IT assessment time to just one-fifth of the original time. |
| 11:00 | TM Forum Frameworks: Applications (TAM), Information (SID), Business Process (eTOM)
Three of the key components of NGOSS are the Business Process Framework (eTOM), Application Framework (TAM) and Information Framework (SID). We will examine how these parts ‘plug together’ to create a comprehensive environment for OSS/BSS transformation. |
| 11:30 | Microsoft Case Study: Using eTOM and Microsoft's Customer Care Framework
For a major service provider in India, a multi-utility self-care Kiosk has provided a single-point resource for usage and management reports involving various services, customer profiles and kiosk types. The integration mechanism utilizes the TM Forum's Business Process Framework (eTOM) and Microsoft’s Customer Care Framework. Microsoft will discuss how CCF, when combined with eTOM and SOA principles, speeds up the development of customer care solutions. |
| 12:00 | Backward Compatibility Task Force
This talk will focus on how the Lifecycle Compatibility Task Force is to identify refinements to the structure and processes to enable a reduction of cost/impact of transition resulting from inevitable change, and to ensure a standard survives change and drives appropriate change. |
| 12:30 | Working with NGOSS Contracts
This question-and-answer session will provide a forum for discussing how to define and produce NGOSS contracts. We will cover a wide range of functionality and business needs, as well as mechanisms to streamline ongoing production of contracts over time. |
| 13:00 | Chunghwa Case Study: Using NGOSS
A re-architecting of the OSS stack to support burgeoning mobile networks was undertaken to reduce time-to-market and improve QoS. This session will detail how NGOSS and its Information Framework (SID) helped in the project, as well as how Chunghwa developed an EAI bus based on the TNA Architecture Framework to de-coupled architecture components for trans-generation networks. |
| 13:30 | Cable Interest Group
A Cable Interest Group was formed within the TM Forum at Team Action Week Boston in July 2007. Come and learn about this MSO-only work and its future plans. |
| 14:00 | TM Forum Interface Program – IPDR
Internet Protocol Detail Record (IPDR) has become part of the TM Forum Interface Program, and it enables service usage management that is viable for existing and next-generation IP-based services. This session will provide a brief overview of the IPDR technology as well as its development and standardization status. |
| 14:30 | Service Quality Management (SQM) Program
As the industry focuses increasingly on the "Customer Experience," Service Quality Management (SQM) will be critical to devising a customer-centric approach to customer satisfaction. We will focus on service and revenue assurance for services assembled in an ever-expanding value chain. |
| 15:00 | Product/Service/Resource Lifecycle Management
This presentation will describe the PLM team—which produces TR142 for Lifecycle Management processes, as well as individual lifecycles for products, services and resources. The focus on Lifecycle Management and its relation to Service Delivery Frameworks will be discussed. |
| 15:30 | The Billing and Customer Experience Initiative – Driving BSS
This presentation examines the convergence of BSS and OSS and how the new Billing and Customer Experience Initiative in the TM Forum imparts expertise to accommodate that trend. The discussion will include and overview of the Billing Map and Billing Benchmarking programs. |
| 16:00 | Progress Software Case Study: DataXtend SID Model Browser Software Tool
This case study introduces a high-value free software tool that supports learning about the Information Model (SID) and an understanding of the impact of using the SID in OSS/BSS projects. Attendees receive a CD with the DataXtend SID Model Browser and the "Getting Started Guide." |
| 16:30 | Telcordia Case Study: Leveraging SID in Common Language Information Service at Telecom Italia
This case study will look at how Telecom Italia has utilized the Telcordia Common Language® Information Service, which leverages the TM Forum’s Shared Information and Data (SID) concepts to achieve major quantifiable reductions in operating expenditure and service provisioning times. |
| 17:00 | TM Forum Interface Program Overview
Hear an overview of the TM Forum Interface Program (which now includes OSS/J, MTNM, and IPDR) and the relationship between the Interface Program and the Prosspero Program. |
| 17:30 | TM Forum Interface Program – Roadmap
This talk will cover the existing and planned work items for the new TM Forum Interface Program. The results of the Interface Program roadmap survey will also be summarized. |
| 18:00 | Amdocs Case Study: eTOM and Convergent Billing
The Amdocs Convergent Billing StartPack incorporates close to 200 business and systems processes. See how these processes are based on more than 10 business process framework scenarios as outlined by TM Forum’s Business Process Framework (eTOM), which serves as the most widely used and accepted standard for business processes in the telecommunications industry. |
| 18:30 | Cognizant Case Study: Developing New Business Models with eTOM and SID
The coming of the Internet, digital entertainment and communication services has resulted in a complex environment. Learn how the Business Process Framework (eTOM) and Information Model (SID) help stakeholders rapidly design newer business models, guarantee User Experience and ensure brand integrity for a greater share of the “wallet." |