Revenue Value Chain I
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CR1
Thursday, May 7
9:00 AM
- 10:30 AM
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Revenue Value Chain-Part 1
|   Summit Keynote: Revenue Management in an Ever-Changing Environment:Challenges and Opportunities
This keynote presentation will present a viewpoint from Saudi Telecom (STC) as to the challenges and opportunies they see in the evolving Middle East markets and the implications for the rollout of new services and future revenue streams. STC have a presence, through partnership and joint ventures, in many countries in the Middle East and Africa leaving them well placed to provide a far ranging perspective. Our keynote speaker is head of IT for STC and will examine the importance of IT and in linking investment in IT to business success
Mr Ibrahim Al-Dhobaie is currently the VP of IT at Saudi Telecom Co. since Jan 2004. He has spent all of his 28-year working experience in telecommunication industry. He has a wide spectrum of expertise that almost covers all technological aspects of the telecommunication business. He has held various senior positions in network and IT and has tangible contributions that excelled the corporate business. Ibrahim is one of those few executives who has lived the two eras of STC, namely pre- and post-privatization eras. Mr. Dhobaie is also one of the pioneers who contributed in transforming the IT at STC from a single department to one of the biggest world-class IT sector in the Middle East region. Mr. Dhobaie has chaired numerous strategic programs that involved key changes or transformations that IT or STC as a whole has or is undergoing.
Sabri Yahya is Chief Information Officer of Etisalat Egypt. He joint Etisalat UAE in 1995 as a graduate trainee in engineering department.
Between 2001 and 2006, Sabri Yahya held various managerial positions in the area of switching, intelligent networks and network services development.
Sabri Yahya holds a Master of Science degree in Communication Systems Engineering from University of Kent at Canterbury, UK.
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Thursday, May 7
10:30 AM
- 11:00 AM
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Break
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Revenue Assurance I
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CR3
Thursday, May 7
11:00 AM
- 12:30 PM
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Revenue Assurance-Part 1
| Summit Keynote: Combating Fraud: Authentication and Authorisation
• With the onset of Sarbanes-Oxley and other auditable /compliance measures we are more and more aware of potential fraudulent activity. Regular cross checks within the internal database of cost and revenue figures allows an overview whether potential fraudulent activity exists in the voice trading environment.
• Special in built rate alerts and benchmarks are established in specified business rules which mirror the contractual agreement allow an automated cross check and alert in suspicious circumstances for rates / traffic / volumes / currency. Increased understanding of potential fraudulent activity throughout the business processes allows red flag alerts to be cross checked through the process.
Margaret Morosi is Head of Global Services within the international wholesale voice division of Deutsche Telekom. Before joining Deutsche Telekom, she held a variety of management positions at Telstra, the Australian communications company. Margaret holds a Masters in Management degree majoring in International Business from Macquarie University in Sydney, Australia
Implementing Mass Correction Strategies to Fully Recover Detected Leakage
In recent months there has been growing concerns in the industry regarding the recapture of revenue when the number of errors detected is very large. In this presentation, Subex and Verizon will showcase strategies and tools used to successfully correct large numbers of individualized errors. Verizon has nearly perfected the use of tools and processes. The presentation will also include a brief history of tool-based correction processes, including examples where carrier strategies have succeeded, and also example of where they have failed.
Kathy Romano has nearly 30 years of experience at Verizon after beginning her career with Bell of Pennsylvania. She has held positions in nearly every aspect of telecom operations, providing a significant knowledge base and industry leading vision with regard to OSS, billing and revenue assurance. She currently serves as Executive Director of Verizon Services Billing and Revenue Assurance.
John Brooks has over twenty years in Telecommunications, with experience spanning Voice Wireline/Wireless, Data, and Video products. With Subex (formerly Connexn/Subex Azure) since 1999, he has been the principle consultant/architect and program director on other successful Cost and Revenue Maximization engagements at over 24 top-tier carriers globally, including AT&T, America Moviles, and Verizon.
Making Revenue Assurance Future Proof
Today, products are introduced within very short timeframes, data storage is increasingly complex and product offerings span technologies and markets.
How does one shape Revenue Assurance capabilities to meet these challenges in a convergent world with multi platform technologies whilst managing both overall costs and headcount?
I have been with BT for 36 years currently having a focussed role, initiating the implementation of Revenue Assurance processes and procedures into all the major billing streams associated across BT both for subscription products, managed services and network applications.
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Thursday, May 7
12:30 PM
- 2:00 PM
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Lunch
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Revenue Value Chain II
Session Moderator
:
Catherine Michel
Tribold,
CTO & Founder
Catherine Michel is CTO and co-founder of Tribold Limited. She is the principle architect of the company’s product and solutions portfolio. Her extensive experience in CSP transformational strategies and systems development has made her a recognized authority in the industry. Prior to co-founding Tribold, Catherine was a senior executive in Accenture’s Communications & High Tech practice, devising and delivering business strategy and large-scale BSS / OSS solutions. Catherine also sits on the TM Forum Executive Committee.
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CR5
Thursday, May 7
2:00 PM
- 3:30 PM
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Revenue Value Chain-Part 2
| Charging & Revenue Management Panel
This panel will debate some timely and relevant issues including:
• What are the drivers for fully fully-convergent charging?
• What is the value of expanding the role of real-time charging and what account models will be significant?
• What the requirements for content billing and working with new types of partners?
• Why very few operators will transform their billing and customer care systems?
• The differing requirements of fast-growing emerging markets and more saturated markets
• What drives and limits CSP billing and customer care spending?
• What leads CSPs to implement different types of billing systems?
• The value and limits of CRM.
• The growing importance of analytics in evaluating the overall business
Susan McNeice leads Stratecast’s monitoring and analysis of emerging trends, technologies and market dynamics in the OSS/BSS domain of the global CME industry. She brings over 25 years of experience to her areas of expertise, which include competitive and strategic uses of data analytics, business intelligence and OSS/BSS strategy.
Dr. Matsliach is the General Manager of Billing & Active Customer Management at Comverse, overseeing Comverse’s BSS/OSS business and product portfolio.
He has over 20 years of experience running successful product organizations and extensive experience in BSS/OSS. He holds Bachelors, Masters and Ph.D. degrees in Computer Science.
Larry is head of Analysys Mason’s Global Telecoms Software research stream. He co-founded OSS Observer, now part of Analysys Mason. His research focus is on service fulfilment, billing and customer care. Larry has over 25 years’ experience in telecoms software and network management.
Managing the Economics of a Growing Product Portfolio in an Increasingly Competitive Market
The core economics of our industry are changing and changing rapidly. Product Portfolios are having to broaden as providers bring in more products with more options and more variants. It’s about getting mastery of your product portfolios so you can really fight the competition in the marketplace. I don’t know too many marketplaces that have the luxury of time to say that’s not important right now. It’s a now issue for today’s marketplace.
Catherine Michel is CTO and co-founder of Tribold Limited. She is the principle architect of the company’s product and solutions portfolio. Her extensive experience in CSP transformational strategies and systems development has made her a recognized authority in the industry. Prior to co-founding Tribold, Catherine was a senior executive in Accenture’s Communications & High Tech practice, devising and delivering business strategy and large-scale BSS / OSS solutions. Catherine also sits on the TM Forum Executive Committee.
Ari Banerjee is vice president of Yankee Group’s Anywhere Network research group, leading and overseeing telecom software research. Banerjee examines the breadth of software used by communications service providers in customer, business, service and infrastructure management. His area of focus includes all aspects of BSS, OSS, digital commerce, revenue and service assurance.
Telekom Austria’s Quad Play bundle “KombiPaket”
Experiencing severe revenue erosion due an array of fixed, cable and wireless competitors, Telekom Austria launched a new range of multi service bundle offers leveraging their Infonova BSS capability and the TMF frameworks (SID and eTOM) to package and orchestrate multiple legacy and next generation services. Their Quad Play offers are highly automated for example: bundled pools of data volume that are automatically shared across their own fixed network and their sister mobile company Mobilkom.
Jörg Steinbauer joined BearingPoint INFONOVA in 2001. As Program Manager for OSS Solutions he is responsible for the implementation of large-scale OSS/BSS projects. Since November 2002 he is Program Manager for an Austrian Telco & ISP in the areas BSS and Billing infrastructure.
Franz Fertl has been with Telekom Austria since 2003, where he currently holds the position of Director of Information & Communications Technology. In this position he is responsible for the realization of market oriented services and applications on the basis of new technologies for both, mass market as well as business customers.
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Thursday, May 7
3:30 PM
- 4:00 PM
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Break
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Charging I
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CR7
Thursday, May 7
4:00 PM
- 5:30 PM
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Charging-Part 1
| Pre/Postpaid Billing in an Exploding Market: Lessons from Indonesia
With exponential growth in data events (a.k.a. charging events) on the network, yet tenuous capital budgets to build systems to support them, providers in developed markets may benefit from billing strategies in emerging markets. Indonesia’s XL’s customer base has grown from 1.5 million in 2003 to nearly 23 million today. Learn how its billing system achieves the speed, scale and ROI to accommodate prolific customer activity and data traffic while maintaining a winning customer experience.
Rafi Kretchmer is responsible for defining the product direction for all of Amdocs’ revenue management products, including billing, mediation and partner settlement. His expertise means he’s frequently asked to speak at major events such as Mobile World Congress and TMW, to brief analysts and run strategic thought-leadership events.
Appointed as Director of Network of Services in April 2007, she has more than 15 years experience in the telecommunications industry, mainly in Network and Engineering. She joined XL in 1996, and served as Manager of Radio Network Design Engineering and other key positions in the XL Network and Engineering Department, serving last as Senior Vice President of Network Planning & Development. She graduated from Bandung Institute of Technology majoring in Telecommunications in 1991.
Online- and Offline-Charging Services help to expand the Telco Business in a Next Generation Environment
In our best practice approach we pragmatically design charging services for a next generation environment. We describe their usage in integrated Telco products for the retail, the wholesale and especially the partner business. A brief discussion with the audience on these concrete charging services shall help for a better common understanding on what exactly is online / offline charging. This will also show their interference with GBA / eTOM blocks Partner Settlement, Partner Management, and Dispute Management.
Dr. Dirk Lukas is working in telecommunication industries since 1994, enforcing many years the retail and wholesale business at E-Plus (Germany) and at KPN Mobile (Netherlands) with respect to Business Support Processes, then joining Detecon International and still focussing on eTOM blocks Fulfilment, Assurance, and mainly Billing. He has been fully integrated in former GBA work, he is much experienced in designing and implementing billing processes in both the wholesale and the retail business, and he is also an expert in tailoring new business models by partner management partner settlement, and dispute management processes.
Charging & Revenue Management Summit (Panel Session)
As operators move from a legacy world to a converged world what do these changes mean for customers? Do customers want a single bill? What will be the impact of bill shock? Will this help drive online self-serve? What does it mean for the design of the bill? Will it build ‘stickier’ relationships?
Jonathan Jensen is Online Payments Business Lead for BT Agilemedia, identifying payments opportunities in the online market. Previously Jonathan worked in BT Billing on billing convergence and billing strategy.
Jonathan has ten years experience in billing and payment services, both within BT and previously at Copernicus Global Billing Services and in the telecommunications industry. Prior to billing Jonathan worked in the IT industry.
Jonathan represents BT on the TM Forum Revenue Management Initiative & is co‑chairman of the Revenue Management Initiative Billers Club, for operators.
Pat McCarthy provides the global marketing leadership for Telcordia’s Service Delivery Solutions. He is often quoted in leading industry publications on the subject of Real-Time Charging. Mr. McCarthy is Telcordia’s Steering Council Representative on the TM Forum’s Revenue Management Initiative. He has more than 15 years of marketing and product management leadership in high technology software companies including ADC, Nortel and IBM.
Dr. Dirk Lukas is working in telecommunication industries since 1994, enforcing many years the retail and wholesale business at E-Plus (Germany) and at KPN Mobile (Netherlands) with respect to Business Support Processes, then joining Detecon International and still focussing on eTOM blocks Fulfilment, Assurance, and mainly Billing. He has been fully integrated in former GBA work, he is much experienced in designing and implementing billing processes in both the wholesale and the retail business, and he is also an expert in tailoring new business models by partner management partner settlement, and dispute management processes.
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Charging II
Session Moderator
:
Brian Pawlus
Oracle Corporation,
Director, Product Solutions
Brian Pawlus is Director, Product Marketing, within Oracle Communications. With over 20 years of experience, Brian has extensive expertise within the mobile sector of the telecommunications industry, is a frequent conference speaker and regularly consults with telecommunications service providers and industry analysts globally. Brian is also Chairman of the Revenue Management Council within the TeleManagement Forum (TMF). Brian joined Oracle through its acquisition of Portal Software. Prior to this, Brian has held positions in sales management, consulting, marketing, and engineering, most notably with CA, Accenture, and IBM. Brian holds a MS in Electrical Engineering from Syracuse University, and a BS in Electrical Engineering from Wayne State University.
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CR8
Friday, May 8
9:00 AM
- 10:30 AM
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Charging-Part2
| How to Turn Cost into Revenue by Convergent Charging & Billing
The convergent charging & billing Solution is no longer hype but has developed into a real business opportunity. With it, operators can enjoy faster time to market of new services; experience the advantages of enhanced target marketing and also savings of improved efficiency. Technically, convergent charging & billing solution is a unified system to reduce the Total Cost of Ownership. This presentation will share with audiences the successful cases of convergent charging & billing solution implementations at China Mobile Guangdong.
Dr. Haiping Che, is Senior Vice President of Huawei Technologies Co., Ltd. Fulfilling the role of CTO of Huawei Software. Dr Che graduated from Nankai University majoring in Automatic Control in 1997, and joined Huawei the same year. He participated in development of commercial products of GSM NSS, SMSC, WIN, WCDMA. He has been the Head of Dept. of Wireless Core Network, Vice President of Wireless Product Line, and has been awarded the first grade of China National Technology Advancement Prize.
Convergent Charging and Billing: Mission Impossible?
Convergence and the benefits it could bring has been discussed at length within the telecommunications industry for several years. However few have attempted to tackle the subject of making it happen. Whilst implementing convergent charging and billing solutions for new market entrants is relatively straight forward, for incumbents it the transformation challenging. What is required from a solution and transformation perspective?
Jaco has a 20 year experience from the telecoms industry, both from opetor and vendor side. He is a well know for his insights and a recognized speaker at industry events.
Dr. Ralf Guckert completed his studies in Physics at the University of Gießen in 1994 with a diploma and received his doctorate in 1999. From 1994 to 1999 he worked as a graduate student, as post-doc, and as staff-member at the Los Alamos National Laboratory in New Mexico (USA).
Since the beginning of 2000, he worked at the former LHS Group, most recently as the head of Sales Support and Business Development. .
In 2003, as Vice President Products he was part of the leadership team and participated in the carve-out of the Schlumberger Product Unit BSCS.
In February 2004, private equity investor General Atlantic and LHS Beteiligungs AG acquired the business operations from Schlumberger Investments Ltd. and Schlumberger S. A. After the successful launch of LHS, Dr. Ralf Guckert left LHS in 2005 and became Director System Engineering at the Charging Unit of Siemens Com and after the merge with the Network unit of Nokia he became Head of the Product Line Next Generation Charging at NSN.
Late 2007, he returned to LHS as Vice President Product Strategy.
Cloud Computing: Silver Lining the Business Models
Cloud Computing not only changes the delivery model for products and services, it also entails massive transformation in business models. Services in the cloud are not priced and promoted in the same way or by the same players as before.
This opens up opportunities for smart service providers to become not just suppliers of cloud services, but also operators of the underlying business transaction platform, managing the flow of revenues among the different players.
Prior to joining Highdeal, Fergus was Principal Product Manager AOL iPlanet’s eCommerce Solutions. Previously, he was co-founder and CEO of FindShare, Inc., a provider of Internet knowledge management solutions. His other international experience includes management and technical positions at 3Com, Capgemini and Ascent Technology.
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Friday, May 8
10:30 AM
- 11:00 AM
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Break
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Revenue Assurance II
Session Moderator
:
Geoff Ibbett
SITRONICS TS, CZ ,
Senior Consultant
Geoff is a highly experience telecoms professional and business manager with over 24 years experience in the IT sector, the last 18 of which have been within the telecommunications industry. His specialist skills cover the areas of usage data management, revenue assurance and revenue management combined with software product management.
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CR10
Friday, May 8
11:00 AM
- 12:30 PM
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Revenue Assurance-Part2
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Rose Moura, director of Revenue Assurance for Swisscom Switzerland, earned a master’s degree in mechanical engineering in Brazil, and is certified in financial modules at iimt MBA, Switzerland. Rose has more than 23 years of professional experience in a wide range of industries (AO telecommunications, IT, finance and manufacturing), and has been working at Swisscom since 2003.
An Operational TMF-Based Revenue Assurance Model (Case Study)
A proven model to implement a sustainable revenue assurance business function using the TMF standards eTOM, SID and the TMF RA maturity model will be presented through the aid of a real-life case study. The results will be shown in a free-to-use web portal for documentation and status updates as well as a base benchmarking.
Dr. Coutand is a Doctorate in Communication Technology. Since joining Detecon he has being involved in multiple revenue management related projects He has been actively contributing to the Revenue Assurance topic development and has worked on implementation of new Revenue Assurance functions. Dr. Coutand also holds certifications in eTOM and SID.
Effective Demand Forecasting for Devices
With change as a constant in the marketplace, demand forecasting for devices is a significant challenge that costs operators billions annually. Given the marketplace dynamics, the demand of any given handset can increase or decrease 400% or more given pricing, product life cycle, promotions, etc. It is imperative that operators increase their precision by moving away from traditional approaches to a more advanced analytical methodology or risk significant margin erosion caused by under or over provisioning.
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Friday, May 8
12:30 PM
- 2:00 PM
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Lunch
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