Rik is globally responsible within the BT Global Services organisation for the marketing strategy for BT Onevoice, one the core propositions in BT and key part of BT’s Unified Communications and Collaboration environment. He has a wide background in Telecommunications and IT services and has 15+ years experience in organisations as Philips, Ericsson, Digital Equipment, Global Crossing and BT. Rik has been involved in development of IT application services, groupware services, fixed mobile integration, voice/data convergence and partnerships. He fulfilled a number of different roles ranging from service to sales and business development. Rik is based in the Netherlands and has recently graduated from UC London as MSc in Telecommuncations Business

Anssi Tauriainen is the founder and CEO of Aito Technologies. During 1997-2006 he worked with Nokia Networks in in Finland, Germany and USA. He is a PhD student in Helsinki University of Technology. He is a frequent speaker in the industry events and has presented for example in MWC 2008 and TMW 2009.

Andrea Pinnola is responsible for the Business Process & SOA Project in the IT Innovation Department of Telecom Italia. Responsible for Systems Integration projects of the Telecom Italia OSS Broadband Platform, TMF Award winner in 2003, and Research Projects in the Service and Network Assurance Area, currently he focuses on SOA Implementation and the application of Web 2.0 and Mashup technologies to the Enterprise.

Anna Caruso is SOA Architect within the IT Architecture Department of Telecom Italia. She started as Network Inventory developer, then worked in the TI international operation as Requirement Engineer of the Data Base Layer and Common Information Model in Spain, and has been involved in the TIM ESB Project. Currently focused on the SOA IT Architecture Evolution and Guidelines, she is supporting the SOA Solution for application of Mashup technologies to TI.

Simon Hollins has been part of BT Global Services' Senior Management Team for five years, initially as the CIO of BT Syntegra. Simon has had a number of other senior roles at BT, including leading the first hothouse-led Customer Experience delivery programme in BTGS and running BT Design's 1000 strong consulting unit. Most recently Simon has been the Director of the £750m BTGS Global Systems Transformation programme, which grew in part out of the pioneering self-service work Simon initiated as CIO of the BT RealTime technology incubator. Prior to joining BT, Simon held global CIO roles at PA Consulting, J. Walter Thompson and ICO.

In his role, Leonard is responsible for the positioning of Oracle’s Service Fulfillment solutions into communications providers on a global basis. Prior to Oracle, Leonard held positions with MetaSolv Software as Director of Provisioning Solutions and with Nortel and Architel Systems as the Portfolio Director for Service Provisioning where he managed the business and associated product direction of the portfolio.

Danilo gets a Honour degree in Engineering in 1992 at the Polytechnic of Ancona (Italy), then joins Andersen Consulting (Accenture) in the Media and Telecom Industry Group. He participated in several IT projects on CRM, Billing, DWH and Credit Management in major media and telecom companies in particular in Italy, with increasing responsibilities. In 2001 he joined Telecom Italia as IT Demand manager for the wireline BU. From 2004 he covered several executive roles inside IT departments and today he is responsible for the Sell-to-Delivery Engineering (CRM, Sales, Business Intelligence, Service Delivery and Activation) reporting directly to the CIO.

Erwan Ménard is vice president and general manager of the Communications & Media Solutions Business Unit at Hewlett-Packard Company. The business unit provides services- and software-rich solutions to Communications & Media companies, combining both HP’s consulting & services and specialized software assets. HP solutions are the driving force behind many of today's most innovative communications and media services. Erwan has overall business accountability, including sales, consulting & services delivery, product & solutions portfolio management, marketing, strategy, R&D and support.

Mark Francis is a vice president at AT&T and responsible for AT&T’s GNOC, the most sophisticated command-and-control center of its kind in the world. Mark is also responsible for network continuity, contingency planning, and disaster recovery of AT&T Network Services infrastructure worldwide. Mark graduated from Drexel University with a B.S. in Computer Science and M.B.A. in Information Systems.

Rakesh Kumar is a principal and one of the leaders in Deloitte Consulting's Technology, Media and Telecommunications (TMT) industry practice. Mr. Kumar has played an instrumental role in leading the recent mergers efforts between some of the largest US carriers and driving their future technology and operations directions. Mr. Kumar speaks regularly at the leading industry conferences on contemporary technology challenges and strategies in the convergent TMT world. His experience spans over 14 years of the TMT management consulting experience with the leading Wireline, wireless, satellite and cable providers throughout the world.

Barbara Lancaster is founder and President of LTC International Inc. Barbara held several service provider line operations roles and also has led large-scale projects to define and implement state-of-the-art OSS/BSS systems solutions. She focuses on aligning business goals and user requirements with system features and functions to drive project success.

Cretièn is responsible for the delivery and benefits realisation of the customer decisioning program at Vodafone operating companies in the Netherlands, Romania, Hungary and Germany. Previously Cretièn was responsible for CRM Operations and Capability Development with Vodafone Netherlands, implementing an integrated close loop CRM capability.

Marcel Holsheimer is responsible for Unica’s marketing across the EMEA region. Prior to joining Unica, he founded Data Distilleries, an analytical CRM and real-time marketing company, which he sold to SPSS in 2003. Previously, he was a research associate for the Centre for Mathematics and Computer Science in Amsterdam.

Rob joined Cox Communications in November 1996 and is currently serving as the Corporate Director of Operational Excellence. Rob brings many years of diverse engineering, operations, and business development experiences in the cable and telecommunications industry. Prior to joining Cox Communications, Rob served in a number of leadership positions at Nortel Networks In his role as Director of Operational Excellence for Cox Communications Rob is responsible for the company's overall Strategic Network Engineering Reliability efforts as well as their Operations efficiency and effectiveness.

Njål is CEO of CellVision. He started his career in Telenor as a radio planner with responsibility for planning and simulation tools. From there he went on to manage Teleplan’s Telecom Software Business Area. In 2000 he co-founded CellVision and is responsible for general management, sales, business planning and strategy.

Marketing Director of CellVision with 20 years experience of mobile industry including product and operational management positions at HP and Actix.

Patrick Kelly is a partner and co-founder of OSS Observer. Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Robert J. (Rob) Rich is Managing Director of the TM Forum's Transformation Research Center, the TM Forum Insights Group, and the Publications Group. Mr. Rich has more than 15 years experience in market research and consulting, including 11 years as Executive Vice President of Communications & Networking at the Yankee Group. Prior to that, Mr. Rich spent 17 years in the computer/networking industry, where he held management positions in communications, professional services, software engineering and information technology strategy.

Nancee has over 25 years of experience in Network Engineering, Network Operations, and OSS. She focuses on monitoring and analyzing emerging trends, technologies and market behavior in the global OSS/BSS industry with emphasis on network-facing operations.

Patrick Kelly is a partner and co-founder of OSS Observer. Patrick has seventeen years of experience in the communication industry, primarily focusing on IP services, switching systems, and network management. Patrick was formerly Senior Analyst for OSS research at RHK. At RHK, he focused on the service assurance market segment and was involved in consulting projects for service providers and suppliers. He has researched IP services, Prior to joining RHK, Patrick was Director of Product Management for Aprisma Management Technologies. Patrick is a frequent speaker at industry conferences. He holds a bachelors degree from the University of Vermont, and an MBA from Plymouth College.

Bohdan Zabawskyj is the CTO of Redknee. Bohdan is responsible for driving Redknee's strategic efforts with particular attention to directing the evolution of the Redknee application development framework to meet the requirements of next-generation mobile networks. Prior to Redknee, Bohdan worked at Telus Mobility (Clearnet), Bell Mobility and Bell Canada as Director for Research and Development. Bohdan has a B.A.Sc. (Honours) degree from the University of Toronto, a M.Eng degree from McGill University, and an MBA (IT option) degree from Athabasca University. Prior to Redknee, Bohdan worked at Telus Mobility (Clearnet), Bell Mobility and Bell Canada as Director for Research and Development. Bohdan has a B.A.Sc. (Honours) degree from the University of Toronto, a M.Eng degree from McGill University, and has an MBA (IT option) degree at Athabasca University. He now lives in Woodbridge, Canada.

TBA

Aristidis Korolios is a Senior Consultant in the IT Directorate at OTE, where he is responsible for the design of service provisioning solutions, reporting directly to the IT Planning Manager. Manages the planning and execution of projects for the enhancement of existing or the introduction of new service fulfillment architectures in order to meet the demands imposed by emerging technologies and services. Previously Aristidis was a Lead Engineer in Intracom Telecom's OSS Product Marketing & Professional Services departments managing OSS implementations and preparing proposals in the area of service provisioning.