For most providers the Next Generation Network is here, as well as, the task of managing and monetizing that asset while maintaining the legacy environment through its natural (end-of-) lifecycle. Transforming OSS/BSS infrastructure to handle new services without impacting existing revenue streams is paramount. Surmounting the challenge requires a multi-pronged approach focusing on data integrity, business process and systems architecture to bridge the gaps in existing systems and quantum leap towards managing an IT-like infrastructure.

Mobile service providers are looking to offer services beyond voice to its customers. A SOA based policy framework enables faster process change, easier maintenance through configuration instead of expensive coding & redeployment. This session will cover the architectural framework that enabled Mobitel to build policy driven & dynamically reconfigurable NGOSS components for their OSS/BSS solutions. This session will also discuss how this architectural framework leverages & extends the TM Forum standards - eTOM, SID, TAM & TNA.

NGOSS as part of NGN transformation Next Generation Factory is the Deutsche Telekom network innovation program, covering all major transformational activities for the move to “All-IP”. It aims to enable superior customer experience, a faster and more flexible introduction of new services and a sustainable increase of efficiency in production. NG Factory is an integrated company-wide program, consisting of several sub-programs with around 40 projects. It transforms all layers of the network, including core and access networks, the application layer as well as service and system management (NGOSS). It spans across all Deutsche Telekom business units, i.e. T-Home, T-Mobile and T-Systems. The program has a long-term focus for a sustainable transformation. Most of the new infrastructure will be in operation by the end of 2010. The decision on the subsequent migration will be based on business case and technological aspects. The transformation of fixed and mobile networks, the parallel renewal of the BSS world and the additional requirements from product and service development put pressure on the OSS transformation. Nevertheless the move from hundreds of OSS legacy systems towards a homogeneous standards-compliant NGOSS world is crucial for a high level of automatization of the provisioning and assurance processes. This presentation outlines the NGN transformation activities of Deutsche Telekom and the effects and requirements onto the OSS world. Transforming OSSs in a rapid changing environment is really a challenge.

In her keynote presentation Trudy will provide a strategic overview of the changing telecom landscape. Particularly, how new technologies are driving the innovation of networks and services and this competitive development is keeping the communications industry vibrant. In the current climate, the battle for the hearts, minds and wallets of customers is being won or lost today through value added services. Not all will win. In these challenging economic times, strong businesses get stronger and the weak disappear. Innovation, driven by customer focus, is the lifeblood of the communications industry. In the UK communications market, there are 700 communications providers competing for customers. This means that differentiation can define success or failure in the marketplace. Today, we are moving towards open platforms as a foundation of the move to web 2.0 services and differentiation is being delivered through services that are defined in software. This software-driven environment enables a future built on platform strategies, rather than network strategies. It sees the re-use of assets and capabilities reach new levels. This is fundamental to transforming the role of the communications wholesaler and the key to future profitable growth. In the web 2.0 world, customers have a simple need – the need to communicate with a person, an organisation or a machine. For the first time in our history it’s not all about telco. Web 2. 0 is bringing together the best communications, IT, software and applications through efficient partnerships and convergence. In her keynote presentation, Trudy will outline what BT is doing to exploit converging technologies, maximise customer growth and open up an environment that provides the value added services customers demand.

Telecommunications Industry is rapidly expanding globally under a new business model that increases the need for 3rd party network access and greater interoperability across the Retail to Provisioning Network value chain. Likewise, increased competition and regulatory requirements require a flexible, repeatable Platform that can be deployed quickly and adapted to local market requirements. The solution to these challenges is a standardized approach to a Service Oriented Architecture that is based on converged open standards and developed collaboratively with Industry Providers (FT) and Software providers of supporting applications and technology that drive business results.

Extending the TM Forum’s Solution Frameworks (NGOSS) focusing on the work of the Blueprint project, the Architecture Harmonization team (Business Services) and tooling. Topic areas: * Methodology – new Solution Frameworks methodology * Business Services – how they relate to SOA services * Platforms – grouping services and applications into platforms * Practical uses of contracts – Harmony Catalyst Tools.

The presentation discloses the innovative solution being developed in Telecom Italia for NGN management of FTTx architecture and in particular Service Activation, employing, between the BPM and the network, a decoupling layer based on advanced software technologies and the SID data model. This layer offers a highly-scalable abstraction of next generation network management and an accurate synchronization between network configuration and inventories. Benefits achieved include time reduction for supporting new network technologies and increased efficiency via bypass of the traditional EM layers. Lesson learnt about SID adoption will be presented as well as future directions of the project.

A North American operator wanted to integrate its cable and telco businesses on a single platform. Sigma Systems and Cox Communications will co-present and discuss how operators can undergo what Sigma calls Smart Service Transformation in order to add new service offerings, such as business VoIP.

This presentation will describe the business transformation for convergence to a single core network in Defense networks. It will cover transformation of fixed, satellite, deployed, tactical and Information Infrastructure networks into open network services architecture.

The U.S. Defense C3 Field Office (USDC3FO) is the ASD NII agent for Network Enabled Interoperability and Technical Information Sharing between the US and NATO. To date, there have been four Technical Exchange Meetings between the US and NATO addressing major net-centric interoperability challenges. The next UNIS TEM will focus on NetOps topics. While substantial sharing and testing opportunities have resulted from this initiative, a number of areas exist in the management of multi-national coalition networks where much work remains to be accomplished.

KPN implements a Supply Chain Model, as part of its ALL IP strategy, with a separation of dynamic service provider and cost efficient operator roles, based on eTOM and SID principles. This enables an agile delivery of communications and rich content services to internal and external retailers in consumer and business markets. The presentation highlights technical aspects of this separation, lessons learned during implementation and how it contributes to improving customer experience.

Movistar Chile is the mobile part of the Telefonica group in Chile serving 6.8 million customers. In order to meet business requirements for operations staff efficiency, improved incident management and better multi-vendor management and integration, Movistar embarked upon a transformation in the Network Operations Center. This transformation resulted in reduced costs, greater effectiveness and higher customer satisfaction. This presentation will describe the project undertaken from vendor selection, through network, vendors and services managed, to the benefits provided. The use of OSS through Java interface for trouble ticketing and TeMIP, a product from HP, will be addressed in detail.