TM Forum - Management World 2010

New Cloud Speakers Confirmed

	Sean Kelley Global CIO - Deutsche Asset Management - Global Technology & Operations, Deutsche Bank
	Nick Holdsworth Executive General Manager, Enterprise Services, Service Support, Commonwealth Bank of Australia

View Cloud Services Summit Agenda

Training

Learn how to accelerate your career and projects with TM Forum’s extensive training courses delivered by industry experts.

Brochure

Download the pre-conference brochure to learn more about this year's conference.

Travel & Lodging
View the accomodation in Nice that is available at a reduced rate for Management World Attendees.

Spotlights & Streams

Keynote Perspectives

New Technology Catalysts Announced

Based on Service Providers most pressing requirements, teams of system integrators and suppliers collaborate on a solution that culminates in a series of live demonstrations. Learn more about the catalyst teams.
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Management World 2010 Summits:

Growth through New Content & Innovative Services Summit
Hot topics and sessions include:

Exploiting new wholesale to enable IP and telco 2.0 business models
Cloud based services and 2 sided business models; how to succeed in a low margin services value chain
The challenge for Communication Service Providers; how to make money with Over the Top (OTT) services and new channels to market?

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Cloud Services Summit
Hot topics and sessions include:

The possibilities and benefits companies have within the different cloud service models (Infrastructure as a Service; Platform as a Service; and Software as a Service), security, open standards
What role the Communication Service Providers can play in ensuring the ecosystem meets customers’ needs and expectations.
The cost savings, cost avoidance and growth opportunities that Cloud-based services can deliver and the resultant Enterprise strategies for the new millennium

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Successful Business Transformation Summit
Hot topics and sessions include:

Developing winning business, operational and technical transformational strategies
Proven strategies for fragmented markets and new competition
Driving growth and profitability through next generation business models

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Driving Technology & Operational Excellence Summit
Hot topics and sessions include:

Streamlining for Success in the Digital Economy
The real world technical issues and challenges of integration and the delivery of solutions
Leveraging TM Forum Solution Frameworks (NGOSS) for business transformation at medium and small providers

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Revenue Management & Profitability Summit
Hot topics include:

Implementing a centralised fraud and revenue assurance strategy across a major communications service provider
Preventive Revenue Assurance: Putting the TM Forum standards and best practices into action
Turning Billing from a Cost Center into a Profit Center
Billing Services from the Cloud
Kill bill: preventing mobile bill shock and personalizing services

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Excellent Customer Experience Summit
Hot topics include:

Achieving double digit growth and high ARPU through customer insight
How to integrate fixed and mobile BSS into a convergent solution and offering using TM Forum's Information Framework (SID) and Business Process Framework (eTOM).
Enabling change through transformation strategies to drive customer experience
Utilising business intelligence to create loyalty
Preventing Churn through Customer Loyalty & Feedback

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Expo & Sponsorship Opportunities

To see who's exhibiting click here.

A few remaining sponsorship and exhibition stands are available though these are almost SOLD OUT - click here for more information.

The Executive Appointment Service helped us establish good contacts with potential customers and ensured we met our top choices from the service providers who attended. [Close Quote]

– Ernest Margitta, Director, Product Marketing, Tribold

We generated many leads and excellent exposure through exhibiting and participating in the Executive Appointment Service
– Sergio Pellizzari, Marketing, Nakina Systems

Training sessions will take place on Sunday, May 16^th, Monday, May 17^th and Thursday, May 20^th.

Click on the course titles to open a detailed description of each in a new window. Or visit the full Management World 2010 training page.

Management World 2010 Training Courses
	Solution Frameworks Training				Service Management Training	Charging Training
Sunday	Solution Frameworks (NGOSS) Distilled	Business Process Framework (eTOM) Distilled	Information Framework (SID) Distilled			Next Generation Billing & Charging Overview
Monday	Business Process Framework (eTOM) Distilled	Business Process Framework (eTOM) Implementer's Workshop	Information Framework (SID) Modeler's Workshop	Information Framework (SID) Distilled	SDF Overview	Revenue Assurance Overview
Thursday	Information Framework (SID) Distilled	OSS Design Patterns	NGOSS Interfaces (TIP)

Course levels

Introductory courses					Intermediate courses
These are broadly based courses that provide the delegate with an overview of a technology or topic. The attendee will leave the course with a good understanding of the area and its relevance to their business.					While there are no subject matter knowledge pre-requisites for most introductory courses, Intermediate courses assume that the attendee is broadly familiar with the topic and is now seeking ideas for deployment within their organization. They present a finer level of detail than found in the introductory courses.

Last Year's Conference - Management World 2009:

Videos
Management World 2009 highlights through the library of videos on demand.
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Keynotes
Watch the keynotes videos to gain executive insights
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Virtual Mangement World 2009
Sign up for the speaker videos and presentations.
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