Challenge of Network Transformation - Key to Operating an All-IP Network
The All-IP network transformation was the telecom operator's response to the convergence of the internet, media, IT and traditional telecom services. It is a tough process for the operator, and the real trouble following the transformation was how to operate an All-IP network that is totally different from the traditional telecom network. China Mobile started its All-IP transformation in 2004 and with 6 years of sustained efforts, China Mobile has almost completed its IP transformation of its voice network. With the operation of the biggest and most complicated network in the world, China Mobile has to solve many issues on its transformation journey. Mr. Liu Aili will share his experience and thoughts on how to transform to an All-IP network and how to operate it.
Delivering Managed Services; Opportunities and Future Possibilities
As an industry, we need to invest to grow revenue, to deliver exceptional customer experience, to cut costs and explore the new innovation and the services of tomorrow. But how can all the parts make money? Service providers must go look beyond incremental transformation and examine the opportunities of the new digital economy, where real value will be created through continuous innovation and putting customers truly at the heart of everything we do.
It’s all about your Customer’s Experience
Survey after survey show that the customer experience of communications companies is bottom of the pile compared to other sectors, and that this poor image is a deterrent to trusting communication service provider to deliver cutting-edge services. If this is true, what are the core issues? Is it culture, investment or technology? What is the role of standards in improving customer experience? What are some good examples of where companies are getting it right and what's the bottom line impact?
mCommerce: What’s taking so long?
Charging for services is how companies make money; the new millennium has created new ways of charging customers through online and mobile payments. New content-rich services need to be charged quickly and accurately as speed to market is paramount in low margin, competitive marketplaces. Why is the adoption taking so long? What are the barriers to a world of online convenient payments through any device? What are the ramifications of new services like the Cloud?
Cloud: the new business model for tomorrow’s world
All signs point to Cloud being not just a new technology but a new business model with the potential of giving billions of clients from every global vertical the opportunity to work and play more efficiently and effectively. Tomorrow’s world will bring ubiquitous Cloud services; but who will make the money? What kinds of market transformation will new innovation unleash as it creates a totally new digital marketplace? Who will play where in the value chain? What are the implications for today’s communications service providers and how can they avoid being relegated to the sidelines as bit-pipe providers?
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The quiet revolution; lowering costs for competitive survival
Heroic cost reduction programs launched with headlines and big egos, often crash and burn. Grinding down the cost base is a year in year out activity of systematic process renewal, systems renewal and cultural shift based around clear leadership, clear goals and consistent planning. So how's the industry doing on a more systematic yet softer approach to driving out costs?
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