TM Forum - Business Process Framework (eTOM) Impl. Workshop

The adoption of the TM Forum Business Process Framework (eTOM) continues to increase within the telecommunications industry. As a result, there is a need to provide advanced training in how the framework can be extended/modified for use by an organization and in its practical use.

The Business Process Framework (eTOM) Implementer's Workshop provides students with practical guidance for implementing, using and extending the framework. Case studies depict how the framework is being used within organizations and exercises allow students to practice the competencies obtained during the workshop.

Course Details

Code:

A0803

Title:

TM Forum Business Process Framework (eTOM) Implementer's Workshop

Instructor:

Andy Chalmers

Day:

Monday, July 14, 2008: 9am - 5pm
AND
Tuesday, July 15, 2008: 9am - 5pm

Course level:

Intermediate

Intended for:

enterprise architects, who can use the TM Forum Business Process Framework (eTOM) as a standardized industry reference, to evaluate where alignment and variation is needed in their organization;

process designers, who can use framework as a reference Business Process Framework to assist in detailed process analysis and definition;

system architects, who can use the framework as a requirements tool in directing system solutions to meet business needs.

Pre-requisites:

Understanding of the Business Process Framework (eTOM), preferably attendance at a recent “Business Process Framework (eTOM) Distilled” course.

Length:

Two days

Highlights:

This workshop, half of which is dedicated to student practice, offers guidance on developing a Business Process Framework (eTOM) implementation plan, providing a set of guidelines for extending the framework to customize it for an organization's use. It presents a series of examples for using the framework in addition to its use purely as a process framework.

Upon completion, delegates will be able to:

Describe current work in further decomposing Business Process Framework (eTOM) processes;

Develop a Business Process Framework (eTOM) implementation plan;

Begin to map current processes to the framework;

Understand and address the challenges of introducing the framework into an enterprise;

Understand guidelines for extending the framework;

Apply the guidelines to extend the framework;

Gain an appreciation of the framework’s many uses;

Begin to put the framework to other uses.

Agenda:

Business Process Framework (eTOM) review;

Implementing the framework;

Using the framework;

Extending the framework;

Case studies and student exercises are contained throughout the workshop.

As with all official TM Forum courses, certificates of achievement will be issued.

Instructor:

Andy Chalmers
Andy Chalmers has over 35 years experience in the Telecommunications Industry.
In the past 8 years Andy has specialized in OSS and in particular Service Management where he has worked for Service Providers, Software Vendors and as a Consultant on business transformation projects.

For the TM Forum, he was editor of the Wireless service-based Measurements Handbook, a Contributor to the SLA handbook and presented the successful webinar on SLAs in November 2006.

Andy is Director of the TM Forum’s Catalyst Program and is a program manager for the Applications Framework (TAM) team.

He brings a range of perspectives to the subject, business, technical and operational.