TM Forum Theater 30 minute presentations on TM Forum case studies and technical topics.
Open to all Management World Attendees. TM Forum Theater Schedule:
Tuesday, November 18th | Wednesday, November 19th | Thursday, November 20th | | | 12:30 | Taking the friction out of content and media value chains
Services today include content and digital media, and are funded through many ways including, subscription, individual purchases and advertising. Creating, delivering and monetizing these kinds of services create new demands on business models and operations. This presentation will give an update on the TM Forum’s Value Chain initiative which is a fast track effort for developing the key standards that enable friction in the Value Chain to be removed. | | 13:00 | TM Forum's IPsphere Framework - IPsphere Focus Area
IPsphere has joined TM Forum to fuse best practices, standards and guidelines that relate to automated deployment of IP-based information, communications and entertainment services. The IPsphere framework complements work underway within TM Forum's ever-expanding Service Delivery Framework. Using the principles of a service-oriented architecture (SOA), the IPsphere Framework defines a sophisticated business layer that automates offer, purchase and provisioning of service components among multiple stakeholders. | | 13:30 | Service Delivery Framework Overview
The Service Delivery Framework extends existing TM Forum specifications to provide management capabilities to support next-gen services. This presentation provides an overview of current activities, including collaboration with other Industry Groups. | | 14:00 | eTOM: Overview, Real World Experiences and Work in Progress
The TM Forum Business Process Framework (eTOM) has become a well-established and mature standard. Learn about the eTOM Framework and the latest Release 8.0 updates, with enhancements to support ITIL and new material on Charging and Revenue Management. | | 14:30 | Applications of the TM Forum SLA Management Handbook
The SLAM team discusses developments within the team, in particular its recent releases and its current work on the application notes. | | 15:00 | Overview of the new TM Forum Device Management Technical Report
This talk showcases a new TM Forum Technical Report addressing the requirements for managing end-user devices. Concepts include common device management, device detection, fault detection and diagnostics, and more. | | 15:30 | TM Forum Information Framework (SID) Overview
The NGOSS SID has become the de-facto industry standard for information modeling. This presentation provides an overview of the SID and case studies from service provider and vendor perspectives showing how SID has been used for business benefit. | | 16:00 | NGOSS Blueprint
TM Forum standards have been successfully adopted by many of the world’s service providers and their suppliers. However the world in which TM Forum operates is changing at an incredible pace that affect the evolution of TM Forum standards. To ensure that the Forum's core frameworks keep pace with these changes, the TM Forum Board has established a project called NGOSS ‘Blueprint’. This evolution strategy will cover the Forum’s response to key industry trends, alignment with other standards such as ITIL, and support for companies who operate solutions (Information, Communications, Entertainment) businesses. This presentation provides an overview of the Blueprint. | | 16:30 | Standard Revenue Assurance KPIs
How should you measure Revenue Assurance within your organization? This presentation provides an overview of standard KPIs and a benchmarking study to help service providers’ gauge their performance against other service providers. The session describes how companies should incorporate data integrity, revenue leakages, and process support to establish well-defined, comprehensive views of their RA status. | | 17:00 | BT and Cvidya Case Study
Amir Gefen, cVidya Director of Business Development in the USA will do this presentation on the Revenue Assurance case study with BT. The Revenue Assurance management of BT started a comprehensive program for Revenue Assurance that would cover all business units of BT and handle both the business and operational aspects. cVidya was selected to implement platform integrity for 13 Million broadband and voice subscribers, and including Rating & Billing Verification for interconnect. The project follows the best practices and recommendations of the FAB part of the Business Process Framework (eTOM), Information Framework (SID) and the TM Forum Revenue Assurance Guidebook (GB941) and Revenue Assurance Technical report (TR131)-particularly recommendations regarding the leakage controls points. | | 17:30 | Defense Interest Group
This presentation will provide an overview of the Defense Interest Group – it’s objectives and work efforts to date. | | 18:00 | eTOM and ITIL Working Together
ITIL and the eTOM are complementary frameworks - hear how eTOM, TM Forum's Business Process Framework, is being expanded to embed direct support for ITIL and how TM Forum and itSMF are working together to converge the two frameworks. | | 18:30 | eTOM and ITIL: TeamQuest and Continual Service Improvement
TeamQuest provides software and processes that aid in the planning and delivery of IT services. TeamQuest’s IT Service Optimization processes provide the foundation to build the integration links between eTOM and ITIL Continual Service Improvement best practices. |
Back to Top
| | | 10:30 | GE Case Study - Leveraging MTOSI for Access Network Assignment Automation
This case study describes how GE, in collaboration with Capgemini and multiple service providers, have built upon the foundation of their Smallworld™ Physical Network Inventory™ solution for end-to-end OSP/ISP resource planning, design and engineering to extend the solution to address access network assignment. GE have adopted the MTOSI model in order to abstract the details of the physical layer and present a connected network topology that enables automation within the provisioning workflow. The result is the “Bearer” abstraction of the cable and equipment connectivity that supports physical resource to service instance unification. | | 11:00 | TM Forum Frameworks: Applications (TAM), Information (SID), Business Process (eTOM)
The New-Generation OSS (NGOSS) is the industry’s only true standard for development and deployment of flexible, easy-to-manage OSS/BSS components. Three of the key components of NGOSS are the Business Process framework (eTOM), Application framework (TAM) and Information framework (SID). This presentation will explain how these constituent parts ‘plug together’ to provide a comprehensive environment for OSS/BSS transformation. | | 11:30 | Overview Of TM Forum Business Benchmarking Studies
Provides an overview of the various TM Forum Business Benchmarking studies and the benefits of participation in each. This overview will help new participants identify the best way to get started and expose current participants to additional studies they may want to join. | | 12:00 | Sigma Systems in the CE and how it applies to the Cable and Mobile spaces
Sigma will discuss recent standards work in the area of advanced advertising from groups such as CableLabs and the Society of Cable Telecommunications Engineers (SCTE) and how the adoption of these standards is enabling new revenue models for both cable operators and telcos alike. The presentation will also show how these standards apply to the current TMF models, including detailed descriptions of the real world scenarios demonstrated in Sigma’s area of Content Encounter. | | 12:30 | Working with NGOSS Contracts
This question-and-answer session will provide a forum for discussing how to define and produce New-Generation OSS (NGOSS) contracts. We will cover a wide range of functionality and business needs, as well as mechanisms to streamline ongoing production of contracts over time. | | 13:00 | Co~OP Joining the TM Forum Interface Program
Last July the CO~OP program joined the TM Forum Interface Program. As an evolution of the SSO project a new Team has been started inside the TIP, the Enterprise Identity Management (EIM). The presentation will describe the scope, deliverables, and roadmap of the EIM team, and how the CO~OP work will be continued by this team. | | 13:30 | Cisco Case Study
Cisco will demonstrate its use of the Business Process Framework (eTOM) to define the processes that comprise Performance Management. The use of Business Process Resource Management & Operations (RM &O) in the Assurance area has become a valuable guideline for designing Cisco's Performance Management solution. In this case study, it becomes clear that Service Providers need sophisticated service level agreements (SLAs) to gain an edge on competition. By doing so, they can increase revenues and improve the overall health of the network. In this demo, Cisco will show how a Service Provider's proactive stance with Performance Management mitigated problematic conditions like CPU threshold and Capacity trending. The end result has been more stability in the Service Provider network and a move toward 99.999% availability. | | 14:00 | TM Forum Interface Program - IPDR
Internet Protocol Detail Record (IPDR) is a technology for service usage management that is viable for existing and next-generation IP-based services. IPDR is now being developed at the Usage Data Management (UDM) team of the TM Forum Interface Program. This session will provide an overview of the IPDR technology and its roadmap as part of the Interface Program activities. | | 14:30 | Progress Software Case Study - NGOSS (transformation framework) and Information Framework (SID)
Conrad Chuang and John Petrie of Progress will talk of the NGOSS (transformation framework) and Information Framework (SID) guidance in building the Progress® DataXtend® SID Model Browser. The DataXtend SID Model Browser is a free, easy-to-use tool for dynamically exploring the latest versions of the TM Forum Information Framework (commonly referred to as the SID). Using the SID Model Browser, services providers can learn about the content and organization of the SID, understand the enrichments to the SID that will be necessary to undertake integration projects, and see practical examples of how OSS/BSS interfaces can be mapped to the SID as part of designing and deploying SID-based data services that provide a critical semantic data integration solution for OSS/BSS. | | 15:00 | Product/Service/Resource Lifecycle Management
Lifecycle Management is an important concern for a number of entities used to develop comms services and products. The PLM team produces TR142 to specify a general pattern for Lifecycle Management process as well as individual lifecycles for products, services and resources. This presentation will describe the team's current progress and how this work relates to Service Delivery Frameworks. | | 15:30 | Turning Billing into Revenue Management in the eTOM
The eTOM has had a major update in the Billing area to make it reflect the expanded view of Billing – now known as Revenue Management. Hear about how the eTOM can help you delve into your billing processes for advanced services and new business models. | | 16:00 | Chunghwa Telecom Case Studies
Hsin-Chieh Chao; Jiun-Cheng Chen; Ming-Hwa Yaou of Chunghwa Telecom (CHT) will present a business-, system- and implementation view of the NGOSS Transformation Framework. The organization will apply the work of its Catalyst project for management of core systems (One-Stop Service Manager), its current online service management system, and enhancement to its product lifecycle management. CHT will also demonstrate its use of MTOSI 2.0 in Transmission Network Management Systems (a cooperative project with Telcordia) and the use of NGOSS Transformation Framework in implementing Mobile OSS. | | 16:30 | Chunghwa Telecom Case Studies (continued) | | 17:00 | Managing Customer Experience in a Nutshell
Industry focus is shifting to "Customer Experience," as a key service differentiator. This needs a fundamental change to how service experience is viewed, managed and measured; going beyond traditional ‘in service’ Service Quality Management, extending to understanding the customer pre-service needs, and the influence of social networks. The session reports progress of the TM Forum Customer Experience Framework that address the full e2e customer service lifecycle -concept to cash - focusing on assurance of services that are assembled across a value chain of multiple partner offerings, and the required shifts in the processes and systems that support them. | | 17:30 | eVapt Case Study - OSS/BSS for Software as a Service
This Case Study relates to a startup software vendor building a solution for a new industry using concepts, ideas and architecture from the telecom industry. SaaS (Software as a Service) providers need to build scalable software infrastructure in order to monetize online services. Without a robust infrastructure, SaaS companies cannot expect to manage revenue growth with operational efficiencies. eVapt developed a product using the TM Forum SID elements and OSS/J work products as key inputs. With eVapt’s OSS/BSS solution built using SOA principles, SaaS companies and CSPs can now create a flexible pricing model for their services. | | 18:00 | Introduction and Update on the TM Forum Interface Program (TIP)
This talk provides and introduction and update concerning the TM Forum Interface Program (which now includes OSS/J, MTNM, CO~OP and IPDR). | | 18:30 | TM Forum Interface Program - Roadmap
This talk will cover the existing and planned work items of the TM Forum Interface Program. It will highlight the current roadmap and future directions. |
Back to Top
| | | 10:30 | Telus, Netcracker and Sierra Systems Case Study
In this case study Ulises Schmill of Sierra, an SI, will talk of the experience in modeling and implementing customer- facing and Resource-facing services in OSS applications for Voice, High Speed Internet, and TV services, otherwise commonly known as Triple Play, on different network technologies and the challenges of modeling them as independent pluggable components. Special attention is put on the resource facing service definition and design. Justification for optimizing time to deliver and network technology abstraction, without loss of granularity for assurance and strategic purposes, is exemplified and highly recommended using TM Forum’s Information Framework (SID), and Business Process Framework/ITIL work. | | 11:00 | Cable Case Studies
This presentation will highlight several NGOSS-related Case Studies contributed by our TM Forum member MSOs. | | 11:30 | Tech Mahindra Case Study
Ramesh Balakrishnan will present how Tech Mahindra leveraged eTOM to implement an integrated transitional approach to address challenges of revenue loss associated with interconnect and roaming. A major African Service Provider identified the need for robust sponsorship model and operational model for partner management which was an area for revenue loss and thereby wanted to optimize interconnect and partner management processes such that the OPEX cost is realized. Tech Mahindra’s team used eTOM and devised an integrated transitional approach to address the challenges of interconnect and roaming. Following a staged approach the issues focused on to provide solution to the prioritized business problems. Sequential processes as per eTOM assisted in efficient handling of regulatory and interconnect conflicts. Loss of revenue due to non existence of sponsorship model was overcome by designing a next generation sponsorship model. | | 12:00 | TM Forum Solution Frameworks (NGOSS) in Business Terms
Learn what all the pieces of New-Generation OSS (NGOSS) are, how they fit together, and how NGOSS relates to Prosspero. Most importantly, learn how NGOSS can be used across Service Provider and Vendor value chain to provide business benefit. | Back to Top
Back to Forumville Main Page |