| Registration |  |
Team Action Week is your perfect opportunity to find out how you can get new services to market faster and gain operational efficiency, reach out to end users in a more targeted fashion and get plugged in with customers, suppliers and partners.
- Debate hot issues and drive forward change in the cable industry
- Get involved in our rapid demonstration programs such as the Cable Customer Industry workshop focused on the Customer experience or the IPDR user group working on IPDR standards and enhanced applications
- Network and collaborate with cable industry experts
| Date/Time | Topic | Objective | Facilitator | Mon, June 22nd
9-12:00 | Cable & Managed Customer Experience | Review existing materials; Identify Cable KPIs | Stephen Fleece (TM Forum)
Dean Brewster * (Brighthouse) | Mon, June 22nd
1-4:30 | Customer Experience
Metrics Benchmarking
| Discuss the possibility of benchmarking CE
| Toni Graham*
Christy Coffey
| Tues, June 23rd
9-12:00 | IPDR User Group: Best Practices | Identify frameworks & begin discussion on how it would work in practice | Jason Schnitzer (Applied Broadband)
Clayton O’Neill (TWC) | Tues, June 23rd
1-5:00 | IPDR User Group: Interoperability | Discuss IPDR interoperability & define initial set of test cases (TBD) | Adam Dunstan* (Active Broadband Networks)
MSO (TBD) | Wed, June 24th
9-12:30 | Usage Data Management (IPDR) | Access roadmap, identify resources & timeline(IPDR spec / OSI spec) | Yishai Brown (Amdocs)
CableLabs MSO (TBD) | Wed, June 24th
1-4:30 | IPDR User Group: | Continued IPDR Topics | All | Wed, June 24th
1-4:00 | Advertising |
| Jim Warner (TM Forum) | |