Knowledge Certification
About the Knowledge Certification Program
The Knowledge Certification Program is a testing program where candidates are evaluated on their knowledge of the Business Process Framework (eTOM) or the Information Framework (SID). Currently, the testing is for foundation level knowledge but the program will expand in the future to include more detailed technical certification as well.

Once completed, Certification is valid for two years, and only individuals may be certified, not companies. The certification is dependant on the corporate membership of the individual's company with the TM Forum being maintained.


Why Become Knowledge Certified?
Becoming TM Forum Knowledge Certified raises the bar for your company.
  • Systems integrators: Offer your clients assurances that your staff have the knowledge to work on their Business Process Framework (eTOM) and Information Framework (SID) projects.
  • Software Vendors: Get your staff onto the same page and get your projects off the ground by training them and certifying them in the Business Process Framework (eTOM) and Information Framework (SID). This program maximizes your development investment and offers personal growth to your staff.
  • Service Providers: Know what you are asking for when you ask for TM Forum standards. You and your suppliers will be speaking the same language if you receive TM Forum Knowledge Certification
  • Individual Consultants: With your TM Forum Knowledge Certification you can separate yourself from the pack and provide your clients with confidence that you can make their Business Process Framework (eTOM) and Information Framework (SID) projects successful.

Exam Pre-requisites 
General Exam Pre-requisites
  • Candidates must be from member companies and either have attended one of the foundation courses or be recommended by a TM Forum technical team leader as a candidate.
  • Candidates should be familiar with the Solution Frameworks and have a full understanding of the Solution Frameworks views. 
Business Process Framework (eTOM) Exam Pre-requisites
  • Candidates who are not being recommended by a TM Forum team lead must have attended either the “Business Process Framework (eTOM) Distilled", "Introduction to using the Business Process Framework (eTOM)" or "Solution Frameworks Overview" course.
  • All candidates should familiarize themselves with the latest version of the Business Process Framework (eTOM) documentation suite. Taking one of the above courses alone is insufficient for ensuring that the exam is passed.
Information Framework (SID) Exam Pre-requisites
  • Candidates who are not being recommended by a TM Forum team lead must have attended either the “Information Framework (SID) Distilled” or "Solution Frameworks Overview" course.
  • All candidates should familiarize themselves with the latest version of the Information Framework (SID) documentation suite. Taking one of the above courses alone is insufficient for ensuring that the exam is passed.
  • An understanding of UML is required to take the test.
Upcoming Exam Schedule
London, England - March 16
Athens, Greece - March 17
Tel Aviv, Israel - March 23
San José, Cost Rica - March 23
Bangalore, India - March 31
Santiago, Chile - April 27

Quick Links
Examination Rules
Sample Examination Questions
TM Forum Training Schedule
Certified Consultants
eTOM Doc Suite
SID Doc Suite

Successful Business Process Framework (eTOM) Certification Candidates
Josep Adalid, AGGAROS
Siddhi Aggarwal, Alcatel-Lucent
Hadjan Inpanathan, Alcatel-Lucent
Alfonso Miranda, Alcatel-Lucent
Clayton Porter, Alcatel-Lucent
Kugalingam Selladurai, Alcatel-Lucent
Mark Virgin, Alcatel-Lucent
Andrew Dede, Alcatel-Lucent
Andrei Goloubev, Alcatel-Lucent
Kiruban Thayananthan, Alcatel-Lucent
Bijit Das, Amdocs Management Limited
Kailash Kukdeja, Amdocs Management Limited
Paul A Archer, Atheeb Intergraph Saudi Co.
Ameen Abdulsalam, Atheeb Intergraph Saudi Co.
Joel M Dizon, Atheeb Intergraph Saudi Co.
Gozde Ersoy, Atos Origin
Juergen Falkenrath, Atos Origin
José Páez, CANTV
Anuj Kumar Agarwal, Capgemini
Radhakrishna Das, Capgemini India
Sujay Dasarathi, Capgemini India
Shiladitya Neogi, Capgemini India
Joao Ferreiro, Cisco Systems
Sebastian Grabski, Cisco Systems
Jan Husak, Cisco Systems
Mohsin Khilji, Cisco Systems
Rami Kuhail, Cisco Systems
Hugh Macready, Cisco Systems
Senthil Kumar Mani, Cisco Systems
Edgar Murillo, Cisco Systems
Gabriel Soreanu, Cisco Systems
Stephen Lacey, Comptel
Sagnik Guha Bakshi, Convergys
Manjinder Pal Singh Bedi, Convergys
Bholanath Dash, Convergys
Paul Davies, Convergys
Niraj Kiritkumar Desai, Convergys
James Fuller, Convergys
Ramachandra Kondawar, Convergys
Marwa Mokhtar, Convergys
Kritsada Pichayakan, Convergys
Durgesh    Prasad, Convergys
Matt Sharp, Convergys
Mahesh Shrimali,Convergys
Ritesh Sinha, Convergys
Naga Bhushan Tadikonda, Convergys
Abie Widyatmojo,Convergys
Habeeblahi Adeokun, Crown Interactive Limited
Ade Adeosun, Crown Interactive Limited
Wumi Oghoetuoma, Crown Interactive Limited
Praveen Belde, CSC
Uttam Chell, CSC
Melvin Maria Devasia, CSC
Avinash Hota, CSC
Raja Mohan Reddy Kalkota, CSC
Venkata Satish Koney, CSC
Pallavi Meka, CSC
Venkat Narayana Munaganuri, CSC
Suresh Kumar Penikelapati, CSC
Kiran Kumar Ravula, CSC
Rama Krishna Reddy, CSC
Santosh Kumar Siripuram, CSC
Srinivas Thatavarthy, CSC
Swapna Narasimha Adluru, CSC
Suresh Kumar Yellapu, CSC
Laura Alonso Juez, Deloitte
Esperanza Cuenca, Deloitte
Ignacio Garcia Montero, Deloitte
Marco Antonio Gimenez Cañadas, Deloitte
Borja  Mascarell Gurumeta, Deloitte
Miguel Angel Perez Perez, Deloitte
Carlos Rivas, Deloitte
Andrea Berkessel, Deutsche Telekom AG
Olivier Coutand, Deutsche Telekom AG
Chin-Gi Hong, Deutsche Telekom AG
Christine Klein, Deutsche Telekom AG
Karsten    Kühn, Deutsche Telekom AG
Nicole Panchyrs, Deutsche Telekom AG
Dora Terjek, Deutsche Telekom AG
Georg Vitt, Deutsche Telekom AG
Stephan Wygoda, Deutsche Telekom AG
Leonardo Antonio Sanchez Lopez, Dux Diligens
Serge Garcia, Edelweiss Service Consulting SàRL
Iwan Gramatikoff, Edelweiss Service Consulting SàRL
Rebecca Okoroji, Edelweiss Service Consulting SàRL
Aravind Jothi, EDS
Peter Ganev, e-globe technologies AG
Muhammad Imran Awan, EITC
Hilal Bhat, EITC
Melanie Decena, EITC
Hala Hamza, EITC
Patrick Le Gentil, EITC
Imran Malik, EITC
Manish Manjrekar, EITC
Khalid Mohamed Elmahadi, EITC
Olga Ptashuk, EITC
Rizwan Saeed, EITC
Hatem Mourad, EJADA
Hazem Ben Taarit, EMGS Group
Olufemi Adebiyi, Ericsson
Murat Balkan, Ericsson
Amir Ali Bin Hamzah, Ericsson
Saurabh Dayal Singh, Ericsson
Zhifeng  He, Ericsson
Marek Jablonski, Ericsson
Nilay Tokat Kalecik, Ericsson
Olga Besova, Ernst & Young CIS B.V. Moscow Branch
Vadim Krutov, Ernst & Young Global Telecom Center
Ildar Shakhilislamov, Ernst & Young Global Telecom Center
Abdul Basheer, Etisalat UAE
Malo Jennequin, Evidian
Tom Archer, Fastwire
Rob Jack, Fastwire
Atef Rostom, Fingerprint Consultancy
Hicham Barakat, France Telecom
Frederic Hardes, France Telecom
Ahmed Mallouh, France Telecom
Carlos Sánchez-Sicilia Valero, France Telecom
Graham Hammonds, Fusion
Mohamed Hassan, General Post and Telecommunication Company
Kaily Bissani, Harris Stratex Networks
Alex Zhdankin, Harris Stratex Networks
Nikos Venetakis, Hellenic Telecoms Organization
Heldert Blanco, Hewlett-Packard
Sandra Castro, Hewlett-Packard
Esra Ergun, Hewlett-Packard
Ana Escobar, Hewlett-Packard
Marco Gatti, Hewlett-Packard
Alejandro Jimenez, Hewlett-Packard
Otto Leitner, Hewlett-Packard
Jairo Lopez, Hewlett-Packard
Maria Medina, Hewlett-Packard
Steven Sunarno, Hewlett-Packard
Jorge Tovar, Hewlett-Packard
Brian Kent, IBM Corporation
Shankar Krishnamurthy, IBM Corporation
Kimikazu Onoyama, IBM Corporation
Karan Sachdeva, IBM Corporation
Aejaz Sheriff, IBM Corporation
Carlos Varela, IBM Corporation
Elias Mathew, Infosys Technologies Ltd.
Abhishek Sharma, Infosys Technologies Ltd.
Ralf Petersilka, ITS Telco Services GmbH
Gregory Pierson, KPMG
Petteri Yrjola, KPMG
Abdallah Hossam Abou-Naeem, LINKdotNET
Kuldeep Aima, LogicaCMG
Marek Fukas, LogicaCMG
David Cross, LogicaCMG
Jeff Hoffman, Martin Group
Steve Kludt, Martin Group
Frans van Lieshoud, Mediaan
Dirk Rejahl, Mediaan/abs bv
Ibrahim Yildirim, Microsoft Corporation
Ricardo Ferrero, Motorola
Bhaskara Gangavarapu, Motorola
Mohamed Hosny, Motorola
Inoussa Aoudi, MTN Cameroon
Corlette Grobler, MTN SA
Gabor Rozsa, NETvisor
Farooq Azam, Nokia Siemens Networks
Alejandro Castro, Nokia Siemens Networks
Chhavi Chauhan, Nokia Siemens Networks
Rohit Chowdhary, Nokia Siemens Networks
Andres Felipe Cosme Hurtado, Nokia Siemens Networks
Kaveri Ingale, Nokia Siemens Networks
Tiju Titus John, Nokia Siemens Networks
Sudhir Khurana, Nokia Siemens Networks
Marijan Mumdziev, Nokia Siemens Networks
Andres Narvaez, Nokia Siemens Networks
Alexandre  Reiniger, Nokia Siemens Networks
Prerana Soni, Nokia Siemens Networks
Dheeraj Srivastava, Nokia Siemens Networks
Reynu Vittolia, Nokia Siemens Networks
Phillip Bicknell, Nortel
Mohamed Okasha, Oracle Corp
Raul Goycoolea, Oracle Corporation
Juan Mikalef, Oracle Corporation
Manuel Rey, Patni Computer Systems
Demidov Evgueni, PETER-SERVICE
Oleg Lyubchenko, PETER-SERVICE
Claudia David, Pricewaterhousecoopers LLC
Rafael Faria Andrade, PromonLogicalis Tecnologia SA
Thiago Lanconi,    PromonLogicalis Tecnologia SA
Bayu Maruto, PT. Natrindo Telepon Seluler
Satrio Mursandhi, PT. Natrindo Telepon Seluler
Andreea Baraitaru, Romtelecom
Mihaela Boros, Romtelecom
Mihai Ciungu, Romtelecom
Mihai Coroi, Romtelecom
Radu Cretu, Romtelecom
Corina Dan, Romtelecom
Dan Dunca, Romtelecom
Tudor Iliescu, Romtelecom
Eugen Ivanovici, Romtelecom
Liliana Jena, Romtelecom
Consuela Kozma, Romtelecom
Cristina Lakatos, Romtelecom
Ovidiu Marinescu, Romtelecom
Daniela Moise, Romtelecom
Razvan Oltu, Romtelecom
Anca Simona Pintilie, Romtelecom
Nicoleta Preda, Romtelecom
Anca Rotar, Romtelecom
Alina Rotaru, Romtelecom
Daniela Ruczui, Romtelecom
Daniela Stamatidis, Romtelecom
Dan Stoenescu, Romtelecom
Iulian Stoica, Romtelecom
Mihaela Tutelea, Romtelecom
Mircea Untea, Romtelecom
Antonio Souza, RPG Grupo Consultores C.A.
Sang Choy, SAP AG
Augustine Vaz, SAS
Abdulrahman Alrumaih, Saudi Telecom
Youssef El Jabri, Saudi Telecom
Mustafa Hussein, Saudi Telecom
Matthias Brix, serima Consulting sp. zo. o.
Sina Ahani Azari, Siemens AG
Peter Bezak, Siemens AG
Markus Brichta, Siemens AG
Martina Feheregyhazy, Siemens AG
Marcus Friedrich, Siemens AG
Daniel Funk, Siemens AG
Karin Galle, Siemens AG
Josef Gloesmann, Siemens AG
Gerold Halmetschlager, Siemens AG
Klaus-Dieter Heerklotz, Siemens AG
Andrea Holzinger, Siemens AG
Ferenc Kiss, Siemens AG
Werner Kohl, Siemens AG
Gerhard Krickl, Siemens AG
Christopher Nentwich, Siemens AG
Mahrokh Novidi,    Siemens AG
Walter Ozinger, Siemens AG
Christian Pfaffel-Janser, Siemens AG
Heinz Reisinger, Siemens AG
Stoiser Richard, Siemens AG
Thomas Roessler, Siemens AG
Roman Rozman, Siemens AG
Peter Smola, Siemens AG
Kiefer Tamas, Siemens AG
Bernhard Teufl, Siemens AG
Dieter Wallner, Siemens AG
Peter Wangel, Siemens AG
Hans Ruedi Stucki, Smartrek
Anderson Santos, SysMap Solutions
Srinivasan Chandrasekar, Tata Communications Ltd
Mudita Chaturvedi, Tata Communications Ltd
Raed Mounir, TE Data
Suddhasatwa Sengupta, Tecnotree
Susan Ballantine, Telcordia Technologies
Wil Baylon, Telcordia Technologies
Jeff Bygrave, Telcordia Technologies
Christian Cegalerba, Telcordia Technologies
Tom Culpin, Telcordia Technologies
Subendhu Dey, Telcordia Technologies
Gary Fujinami, Telcordia Technologies
Mark Gibson, Telcordia Technologies
Dennis Henry, Telcordia Technologies
Carol Hoey, Telcordia Technologies
Sara Knapp, Telcordia Technologies
Sandra Malebranche, Telcordia Technologies
Thomas Moresco, Telcordia Technologies
David Morgan, Telcordia Technologies
Christopher Rose, Telcordia Technologies
Dileep Saxena, Telcordia Technologies
Eric Seldner, Telcordia Technologies
Jill Weidner, Telcordia Technologies
Mark Barlow, Telecom Corporation of New Zealand
Jonathan Howard, Telecom Corporation of New Zealand
Nick Mitchell, Telecom Corporation of New Zealand
Ayman M. Abd-El Salam, Telecom Egypt
Mark Brown,Telstra Corporation
Evonne Gilbert, Telstra Corporation
Donna Scammell, Telstra Corporation
Suresh Allada, Telstra Corporation
Kimberley Higgins, Telstra Corporation
Andrew Lance, Telstra Corporation
Mogamad Louw, Telstra Corporation
Michael Mom, Telstra Corporation
Kylie Morrison, Telstra Corporation
Julian Paul, Telstra Corporation
Mark Simpson, Telstra Corporation
Tony Smith, Telstra Corporation
Ralph Svensson, Telstra Corporation
Cesar Obach-Renner, TM Forum
Sun Brage, UPC
Carlos Cruz, UPC
Frederico Ferreira, UPC
Farzin Froughi, UPC
Miguel Gomes, UPC
Johan Oost, UPC
Angel Plaza-Martin, UPC
Pedro Sousa, UPC
Tung Viet Lam, UPC
Chris Young, UPC
Christopher Geraghty, US Cellular
Balmukund Prasad, Wipro
Sunil Bhat, Wipro Technologies
Guruprasad BR, Wipro Technologies
Mukul Grover, Wipro Technologies
Rajivnayan Gupta, Wipro Technologies
Sanjeev Gupta, Wipro Technologies
Shijo Joseph, Wipro Technologies
Ashutosh Joshi, Wipro Technologies
Sachin Katyal, Wipro Technologies
Venkatraman Krishnamoorthy, Wipro Technologies
Ramya Narain, Wipro Technologies
Prashanth Radhakrishna, Wipro Technologies
Shanmugam Ramachandran, Wipro Technologies
Arghya Sanyal, Wipro Technologies
Madhukrishna Sudhindra, Wipro Technologies
Alhad Tamhane, Wipro Technologies
Girish Thakur, Wipro Technologies
Atul Vaid, Wipro Technologies
Praveen Varma, Wipro Technologies
Muthukumar Vellayappan, Wipro Technologies
Mario Moreira, Wiston Wolf - Engenharia e Consultoria Lda.

Click here for the full list.


Successful Information Framework (SID) Certification Candidates
Andrew Dede, Alcatel-Lucent
Alfonso Miranda, Alcatel-Lucent
Bijit Das, Amdocs Management Limited
Kailash Kukdeja, Amdocs Management Limited
Chris Christou, Booz Allen Hamilton
Haichang Lu, Booz Allen Hamilton
Yogan Patel, Booz Allen Hamilton
Albert Rowe, Booz Allen Hamilton
Radhakrishna Das, Capgemini India
Sujay Dasarathi, Capgemini India
Shiladitya Neogi, Capgemini India
Sebastian Grabski, Cisco Systems
Jan Husak, Cisco Systems
Hugh Macready, Cisco Systems
Shantanu Chakraborty, Convergys
Marwa Mokhtar, Convergys
Wumi Oghoetuoma, Crown Interactive Limited
Carlos Rivas, Deloitte
Olivier Coutand, Deutsche Telekom AG
Samir Dorhmi, Deutsche Telekom AG
Lothar Reith, Deutsche Telekom AG
Georg Vitt, Deutsche Telekom AG
Serge Garcia, Edelweiss Service Consulting SàRL
Iwan Gramatikoff, Edelweiss Service Consulting SàRL
Rebecca Okoroji, Edelweiss Service Consulting SàRL
Peter Ganev, e-globe technologies AG
Hazem Ben Taarit, EMGS Group
Murat Balkan, Ericsson
Nilay Tokat Kalecik, Ericsson
Malo Jennequin, Evidian
Tom Archer, Fastwire
Alex Zhdankin, Harris Stratex Networks
Nikos Venetakis, Hellenic Telecoms Organization
Otto Leitner, Hewlett-Packard
Steven Sunarno, Hewlett-Packard
Kimikazu Onoyama, IBM Corporation
Aejaz Sheriff, IBM Corporation
Carlos Varela, IBM Corporation
Krishna Kumar Shanmughom, Infosys Technologies Ltd.
Ralf Petersilka, ITS Telco Services GmbH
Gregory Pierson, KPMG
Marek Fukas, LogicaCMG
Jeff Hoffman, Martin Group
Dirk Rejahl, Mediaan/abs bv
Inoussa    Aoudi, MTN Cameroon
Corlette Grobler, MTN SA
Peter Laszlo, NETvisor
Chhavi Chauhan, Nokia Siemens Networks
Sudhir Khurana, Nokia Siemens Networks
Stefan Petzov, Nokia Siemens Networks
Prerana Soni, Nokia Siemens Networks
Dheeraj Srivastava, Nokia Siemens Networks
Mohamed Okasha, Oracle Corp
Raul Goycoolea, Oracle Corporation
Antonio Souza, RPG Grupo Consultores C.A.
Mohammed Ahmed, Saudi Telecom
Sina Ahani Azari, Siemens AG
Peter Bezak, Siemens AG
Markus Brichta, Siemens AG
Martina Feheregyhazy, Siemens AG
Marcus Friedrich, Siemens AG
Daniel Funk, Siemens AG
Zoran Galijanic, Siemens AG
Karin Galle, Siemens AG
Josef Gloesmann, Siemens AG
Gerold Halmetschlager, Siemens AG
Klaus-Dieter Heerklotz, Siemens AG
Andrea Holzinger, Siemens AG
Kucharcik Jan, Siemens AG
Ferenc Kiss, Siemens AG
Gerhard Krickl, Siemens AG
Christopher Nentwich, Siemens AG
Mahrokh Novidi, Siemens AG
Walter Ozinger, Siemens AG
Jonas Pettersson, Siemens AG
Christian Pfaffel-Janser, Siemens AG
Alexander Prets, Siemens AG
Heinz Reisinger, Siemens AG
Stoiser Richard, Siemens AG
Thomas Roessler, Siemens AG
Roman Rozman, Siemens AG
Peter Smola, Siemens AG
Kiefer Tamas, Siemens AG
Bernhard Teufl, Siemens AG
Michael Turza, Siemens AG
Dieter Wallner, Siemens AG
Peter Wangel, Siemens AG
Christian Cegalerba, Telcordia Technologies
Mark Barlow, Telecom Corporation of New Zealand
Ayman M. Abd-El Salam, Telecom Egypt
Michael Mom, Telstra Corporation
Frederico Ferreira, UPC
Farzin Froughi, UPC
Miguel Gomes, UPC
Alexandru Liuba, UPC
Johan Oost, UPC
Angel Plaza-Martin, UPC
Ratko Popovski, UPC
Martijn Sanders, UPC
Tung Viet Lam, UPC
Chris Young, UPC
Christopher Geraghty, US Cellular
Sunil Bhat, Wipro Technologies
Mukul Grover, Wipro Technologies
Sanjeev Gupta, Wipro Technologies
Shijo Joseph, Wipro Technologies
Sachin Katyal, Wipro Technologies
Venkatraman Krishnamoorthy, Wipro Technologies
Shanmugam Ramachandran, Wipro Technologies
Arghya Sanyal, Wipro Technologies
Muthukumar Vellayappan, Wipro Technologies

Click here for the full list.


About the Knowledge Certification Exam

Having satisfied the appropriate pre-requisites, a candidate may apply through the registration process. There is a fee of US$500 for sitting each exam. Knowledge Certification exams take place in person, and will be offered in various locations around the world, generally within 3 months after training is given in that location.

Upon receipt of a registration the TM Forum will verify that the above pre-requisites are met. The TM Forum reserves the right to reject any registration it deems no to meet the pre-requisites.

Upon Completion of the exam your papers will be taken away to be graded.

  • Candidates who pass may have their name and company name put onto the “Knowledge Recognition” area on the TM Forum
  • A letter will be sent to your management when you pass the test, letting them know that you have become Knowledge Certified. You simply need to let us know who to send the letter to.
  • If desired, you will receive an official Certificate of Knowledge Certification from the TM Forum training department.
  • Candidates who fail the exam will be offered an additional attempt at the exam at no further cost. If the candidate fails for a second time they will be prohibited from taking the exam for 6 months.