Our trainers nominated for specific courses are considered by the TM Forum to be experts in those subjects, and suitably qualified to teach them.
 | Alfred Anaya
Managing Director
ArchiTelco
alfred.anaya@architelco.com
Alfred Anaya has worked in the Telecoms and IT industry for over 25 years along prestigious organizations such as Coca-Cola, Accenture, Detecon in Germany, ETSI (European Telecoms Standards Institute), TM Forum and many Telecommunication Service Providers around the world. Over the last 12 years, Alfred has been dedicated to exploring and promoting industry standards and best practices and providing training in Enterprise Architecture methodologies and frameworks such as TM Forum Solution Frameworks (NGOSS), ITIL from the ITSMF and TOGAF from the Open Group among the most significant.
Alfred has provided support to many Telecom Service Providers and other companies within the ICT industry around the world. Alfred is certified ITIL, TOGAF9 and is also a qualified NGOSS instructor for the TM Forum since 2004.
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Alfred Anaya ha trabajado en la industria de TI y telecomunicaciones por más de 25 años con organizaciones de prestigio tales como Coca-Cola, Accenture, Detecon en Alemania, el ETSI (Instituto Europeo de Normas de Telecomunicaciones), TM Forum y con un gran número de empresas proveedoras de servicios de telecomunicaciones en diversas regiones del mundo. En los últimos 12 años, Alfred se ha dedicado a explorar y promover estándares de la industria y mejores prácticas, asi como a actividades de capacitación en metodologías de Arquitectura Empresarial y marcos tales como el NGOSS del TeleManagement Forum, ITIL del ITSMF y TOGAF del Open Group entre los más significativos.
Alfred ha prestado apoyo a muchos proveedores de servicios de telecomunicaciones y otras empresas en el sector de las TIC en todo el mundo. Alfred posée certificación ITIL, TOGAF9 y también interviene como instructor de NGOSS para el TM Forum desde el 2004.  Back to Top |
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| Mounire Benhima Eng, M.Eng
Senior Consultant / Co-founder
Poweract Consulting
mbenhima@poweract.ma
Mounire Benhima is a Senior Consultant, specializing in Business Transformation with its implementation challenges. 15 years of experience in various industrial environments (mainly ICT) in many countries (Canada, France, Morocco, Ivory Coast). Mounire has held various key consulting positions and has led numerous groups in major business transformation projects.
As a result of his experience and background, Mounire has developed extensive operational and strategic skills in the Enterprise Architecture and Business Transformation with their impact on the organizational structure, quality management, business process engineering, information system governance, change management and workforce management.
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|  | José Ricardo Formagio Bueno
jrformagio@terra.com.br
Jose Ricardo Bueno is a Telecommunications Advisors with over 24 years of experience in several telecom business areas and is a consultant leader to many service providers in Brazil as well as a foreign and manager for a key Telecom SP in Brasil. He has been a Latin America Advisory Board Chairman for TM Forum, instructor of Business Process Framework courses for several companies in Brazil and is a recognized expert on global telecommunications management.
Jose Ricardo holds an Electric Engineering degree from the University of Campinas and an MBA in IT from the Getulio Vargas Foundation and Ohio University.
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|  | Andy Chalmers
Director, Catalyst Program
TM Forum
achalmers@tmforum.org
Andy Chalmers has over 35 years experience in the Telecommunications Industry.
In the past 8 years Andy has specialized in OSS and in particular Service Management where he has worked for Service Providers, Software Vendors and as a Consultant on business transformation projects.
For the TM Forum, he was editor of the Wireless service-based Measurements Handbook, a Contributor to the SLA handbook and presented the successful webinar on SLAs in November 2006. Andy is Director of the TM Forum’s Catalyst Program and is a program manager for the Applications Framework (TAM) team. He brings a range of perspectives to the subject, business, technical and operational. Back to Top |
|  | Cliff Faurer
cliff@faurer.net
Cliff C. Faurer has spent 25 years in the Software and Communications industries developing and implementing technical strategies. His technical management responsibilities included software system specification for Qwest, US WEST, TeleManagement Forum. Cliff is currently with Wipro at Dish Network working to identify, define and support implementation of SOA Services for their business transformation initiative. Goals of the engagement include reducing the number of order entry applications along with creating reusable business service (process, task and entity service types).
Cliff is a former technical director of the NGOSS Program, the precursor to the current Frameworx initiative at the TMF. He holds a BS degree in Electrical Engineering and an MS in Telecommunications. Back to Top |
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| Serge Garcia
Principal Consultant / Co-founder
Edelweiss Service Consulting
Serge Garcia is the co-founder of Edelweiss Service Consulting, specializing in portfolio and business architecture for the communication service industry. Over 22 years of experience in the ICT service and software industry, Serge has held various key management positions and has led numerous groups in major business transformation projects. As a result of his tenure at France Telecom and Deutsche Telekom, Serge has developed an extensive operational and strategic understanding of product and production models leading to an innovative and comprehensive approach to meeting new ICT paradigm challenges that Communication Service Providers are faced with. During the last couple of years, Serge capitalized on this in-depth industry experience as an enterprise architect in leading edge next generation CSP projects where he developed a unique combination of SOA, Frameworx and functional industry expertise.
Since founding ESC, Serge has drawn on his unique combination of expertise to develop 3 methodologies that automate the indispensable steering logic needed for successful SOA based business transformation toward a lean CSP model including the product portfolio, enterprise architecture and organizational dimensions.
These methodologies cover portfolio architecture, modeling and designing an Frameworx-styled SOA blueprint so as to produce the architectural platform for service design and implementation as well as the associated IT infrastructure (BSS /OSS) and organizational alignment.
Serge is the co-author of “Business Transformation with TM Forum Solution Frameworks and SOA” a TM Forum publication, available in May 2009. Back to Top |
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| Pierre Gauthier
CEO
OSS Wave
pierre.gauthier@osswave.com
Pierre Gauthier is a professional software architect with over 18 years of experience in the computing and telecommunications industry, primarily concerned with the design, architecture and implementation of OSS distributed systems. A recognized Java specialist and a Java Community Process Star Spec Lead, Pierre has been involved in the standardization of the Java for OSS applications. He is recognized within international standardization circles for his strategic leadership, diplomacy, commitment, and technical competence. During his career, he has built an extensive network of contacts within the telecommunications and software engineering industry. He has worked for a number of companies including Oracle Corporation, MetaSolv Software and Nortel, designing and implementing OSS systems using Corba, J2EE, XML and Web Services. He has extensive knowledge of the Java, XML and Web Service Specifications. He is an Alumni Speaker at Java One. Pierre was the Chair of the Architecture Board for the OSS Through Java (OSS/J) initiative from (2003-2006). He exploited his noted communications skills in panel discussions, presentations, and white papers promoting the initiative to customers and partners and promoting the use of OSS/J specifications in Nortel, MetaSolv and Oracle OSS. In this role, he has ensured a strong technical and architectural foundation for all OSS/J APIs including being Spec Lead for JSR 91 (OSS Trouble Ticket) and JSR 142 (OSS Inventory).
He is currently the CEO of OSS Wave, a consulting company, where he architects and provides training on SOA and J2EE based OSS solutions.
He is the co-author of the “OSS Design Pattern—A Pattern Approach to the Design of Telecommunications Management”—a book that advocates a pattern-based approach to the design of interfaces to Operations Support Systems to reduce the cost of delivering telecommunications management solutions. Back to Top |
|  | Iwan Gramatikoff
Principal Consultant, Co-founder
Edelweiss Service Consulting
Iwan Gramatikoff is the co-founder of Edelweiss Service Consulting, focusing on portfolio and business architecture for the communication service industry. Iwan has 15 years of in-depth communication service industry experience gathered during a wide variety of assignments with industry suppliers and providers where he was centrally involved in major business transformation projects.
Over the last decade, Iwan capitalized this in-depth industry experience as an enterprise architect in leading edge next generation communication service provider projects where he developed a unique combination of SOA, TM Forum Frameworx and functional industry expertise. He has been a key contributor for defining and structuring an enterprise-wide Frameworx-based model covering process, information, applications and organizational structure. Within Edelweiss Service Consulting, Iwan designed and put into practice a unique set of methodologies ensuring a consistent and systematic design and implementation of the different dimensions of a SOA communication service provider. These methodologies cover portfolio architecture and modeling, designing an Frameworx-styled SOA blueprint as an architectural steering platform for service design and implementation as well as the associated IT infrastructure (BSS & OSS) and organizational alignment.
Iwan is the co-author of “Business Transformation with TM Forum Solution Frameworks and SOA” a TM Forum publication, published in May 2009.
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|  | Juan O.Grimalt
CEO
Gurulab.org
juan.grimalt@gurulab.org
Juan O. Grimalt has over 35 years of experience in the IT industry and more than 6 years in the telecommunications sector, working with several companies across Venezuela and Latin-America. His main professional activity has been to manage development and implementation IT Projects, especially in areas as Business Support Systems (BSS), Operations Support Systems (OSS), ERP's in large multinational manufacturing and services companies (telecommunications, oil & gas, utilities, mining, steel, banking).
Furthermore, he has participated in Systems Strategic planning, Transformation of business processes (using certificates best practices as TMF, ITIL, CMM, ISOn), Services oriented architecture (BPM, SOA), Software package evaluation, quality assurance and managerial coaching.
Currently Juan is working for Gurulab.org, a non-profit organization providing consulting services for Telecom Industry in the Latin-American region, aimed at providing strategic advice, planning and the needed procurement process for a transition to a TM Forum/Frameworx-based operation.
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Juan O. Grimalt tiene más de 35 años de experiencia en la industria de TI y más de 6 años en el sector de Telecomunicaciones, ha trabajado con diversas compañías a través de Venezuela y Latinoamérica. Su principal actividad profesional ha sido gerenciar Proyectos de desarrollo e implementación de Sistemas de Información, especialmente en las áreas de Sistemas de Soporte al Negocio (BSS), Sistemas de Soporte a Operaciones (OSS), Planificación de Recursos Empresariales (ERP's) en grandes Compañías multinacionales de manufactura y servicios (telecomunicaciones, petróleo y gas, utilities, minería, siderurgia y banca).
Adicionalmente ha participado en Planificación estratégica de sistemas, transformación de procesos de negocio (usando las mejores prácticas certificadas como TMF, ITIL, CMM, ISOn), Arquitectura orientada a servicios (BPM, SOA), evaluación de paquetes de software, aseguramiento de calidad y Coaching gerencial.
Actualmente Juan trabaja con Gurulab.org, una organización sin fines de lucro, que provee servicios de consultoría para la Industria de Telecomunicaciones en la región Latinoamericana, focalizada en apoyar la transición hacia una operación basada en TM Forum/Frameworx.
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|  | Geoff Ibbett
Senior Consultant
geoff.ibbett@rrmsolutions.co.uk
Geoff is a highly experience telecoms professional and business manager with over 24 years experience in the IT sector, the last 18 of which have been within the telecommunications industry. His specialist skills cover the areas of usage data management, revenue assurance and revenue management combined with software product management.
His experience has been gained within both the operator and vendor communities. During the last ten years he has personally identified and helped operators recover millions of dollars of unbilled revenue. Consequently, Geoff has a wealth of practical, hands-on experience of the process gaps, systems, operational and organisational issues that contribute to such revenue loss and how to overcome them.
In conjunction with delivering revenue assurance consultancy Geoff has also led the development of three generations of revenue assurance system.
He remains an active member of the TM Forum’s Revenue Assurance Working Group and has participated in the Global Billing Association (GBA), now an integral part of the TM Forum’s Revenue Management Initiative. In addition, he is also a regular speaker at revenue assurance conferences around the world and has delivered many revenue management seminars, workshops and training sessions.
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|  | Mike Kelly
Senior Technical Manager
TM Forum
mkelly@tmforum.org
Mike Kelly has worked with the TM Forum since its earliest days, and joined its staff over six years ago. He is concerned with the technical work program, particularly TM Forum's New Generation Operations Systems and Software (NGOSS) initiative. His particular focus is with the work on the TM Forum Business Process Framework (eTOM) as a business process framework for the industry, and with integrating the business processes from this area with systems developed using the methodology and architecture of TM Forum's
NGOSS program. He is also concerned with work on testing compliance and conformance to NGOSS in OSS/BSS solutions.
Mike has worked in the telecommunications industry for thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on telecommunications and IT policy.
Mike is a frequent conference speaker, and also provides training and consultancy to organisations in applying the work of TM Forum and related bodies.
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|  | Nilesh Khakhar
CEO/Senior Consultant (BSS/OSS)
shreeji@hotmail.com
Nilesh is highly experienced telecom professional with 21 years of IT experience.
His last 12 years of experience covers working experience with both vendor communities and system integrators. He has wealth of practical experience in Telecom domain covering both business and technical aspects such as Solution Architecture, Consulting, System Integration and providing trainings to executives of global communication service providers.
He has helped CXO level people of CSPs to select/integrate the best of breed BSS/OSS solutions with focus on both functional and non-functional architecture which has acted as a great enabler in reductions of CAPEX/OPEX which were major concerns for majority of CSPs.
He has an excellent experience in providing trainings to several global clients and educational institutes Training covers wide areas such as Business (BSS/OSS), Technical (J2EE, Architecture frameworks (TOGAF, ITIL)) and Management (PMP, Prince2). Furthermore, he has participated in Systems Strategic planning, Transformation of business processes (using certificates best practices such as TMF, ITIL, CMM, and TOGAF), Services oriented architecture (BPM, SOA, and OASIS), Software package evaluation, quality assurance and managerial coaching.
He graduated from Mumbai University (BE computers from Mumbai-INDIA) and holds post graduate diploma in Advanced Computing (C-DAC)
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|  | Willy Leprince
Willy Leprince started his career in the Telecom industry in 1996.
After graduating from two French engineering schools, Ecole Polytechnique (X91) and Ecole Nationale Supérieure des Télécommunications (ENST), he started at the Network Operations Center of a new entrant French Mobile Operator, Bouygues Telecom where he took the head of the Configuration and Performance Management teams.
Then he became an NGOSS consultant for other operators before joining a new entrant (again!) DSL operator as the head of the IT department. After one year with IBM Global Services, he joined Hewlett-Packard to work in the OpenView R&D teams as an architect and as a pre-sales senior consultant for the North-American market.
He left HP in 2006 to found Telecom-Expertise, a company specialized in NGOSS consulting for service providers.
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|  | Dave Milham
TM Forum Distinguished Fellow
TM Forum
dmilham@tmforum.org
Dave is an active contributor to the TM Forum since 1988 and has performed a number of leadership roles in the TM Forum, most recently the co-chair of the Service Delivery Framework team and the NGOSS Contracts Management Program. He is currently active in the Service Delivery Framework, Architecture Harmonization and SLA Management teams. He recently retired from BT where he worked in the Office of the CTO on driving OSS Architecture and Innovation within the BT Group. Working with the BT Design system teams he was responsible for development BT’s internal OSS architecture and was one of the contributors to BT 21C OSS Architecture and the adoption of the TMF MTOSI interfaces within the BT 21C OSS program. He also was a contributor to the UK Industry Business to Business process group NICC B2B. Since retiring he is consulting with operators on business process engineering and transformation, Customer experience, Service Level Agreements and QoS. He graduated from Imperial College of Science and Technology and Essex University. He is a Chartered Member of the UK Institution of Engineering and Technology (formerly IEE). He holds a TM Forum Distinguished Fellowship in recognition of his contribution to the TM Forum over the last decade. Back to Top |
|  | César Obach-Renner
President
Gurulab.org
cesar.obach@gurulab.org
Cesar Obach has over 18 years of experience in IT innovation, business development and operations. In the past 10 years, he has specialized in the telecom and digital experience domains, has played key roles in the consulting market, and has worked as Corporate Architecture Manager for CANTV (Venezuela), reporting directly to the CTO. In 2002, Cesar was named as one of the Top 25 IT Managers in Venezuela.
Today, he provides pragmatic solutions for the Telecom industry via three main roles: 1) Latin America Development Manager for TM Forum, promoting regional adoption of TM Forum's Solution Frameworks and best practices; 2) President of Gurulab.org, a non-profit organization providing consulting services for Telcos in the region, aimed at providing strategic advice, planning and the needed procurement process for a transition to a TM Forum / NGOSS-based operation; and 3) CEO of ultraBASE, a utility-computing based Virtual Datacenter that enables Telcos in the region to achieve the fastest time-to-market for new Media-Telecom Convergent products and services.
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Cesar Obach tiene más de 18 años de experiencia en innovación, desarrollo de negocios y operaciones de TI. En los últimos 10 años se ha especializado en los dominios de telecomunicaciones y experiencia digital. Ha llevado a cabo roles claves en el mercado de consultoría y trabajó como Gerente Corporativo de Arquitectura para CANTV (Venezuela), reportando directamente al CTO. En el 2002 llegó al Top 25 de Gerentes de TI en Venezuela.
Hoy él provee soluciones pragmáticas para la industria de Telecomunicaciones a través de sus tres principales roles: I) Gerente de Desarrollo de Latinoamérica del TM Forum, buscando una adopción regional de mayor confianza de las mejores prácticas del TM Forum; II) como Presidente de Gurulab.org, una organización sin fines de lucro que provee servicios de consultoría para empresas de telecomunicaciones en la región proveyendo asesoría estratégica, planificación y el requerido proceso de procura para la transición a una operación basada en TM Forum / NGOSS; y III) como CEO de ultraBASE, un datacenter virtual basado en computación utilitaria que habilita a las empresas de telecomunicaciones en la región para alcanzar el time-to-market más rápido para nuevos productos y servicios convergentes Media-Telecom.
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|  | Tony Poulos
Head of Revenue Management Sector
TM Forum
tpoulos@tmforum.org
Tony Poulos has been involved with software development and systems integration in travel and telecommunications for over 20 years. He was involved in the development of convergent billing system in the early nineties in Australia and from there he worked in a business development role with Unisys’ Telecommunications Practice in Europe. He was co-founder of Copernicus Global Billing Services, a London based, web-enabled, managed service provider for outsourced billing and payments collection. He has worked in the areas of revenue assurance, billing, payments, mobile internet access, mobile email and content delivery.
In addition to being a regular speaker and chairman at telco conferences in Europe and Asia-Pacific. He is a writer for Asia Mobile News, was a Contributing Analyst for IDC, writes for a number of industry publications worldwide and is Editor, Asia Pacific for Telecom TV. Tony was an executive of the Global Billing Association for five years prior to its merger with the TM Forum that he has represented in Asia Pacific over the last year. He now heads up the Revenue Management Initiative of the TM Forum and also conducts its training classes in billing and revenue management.
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|  | Marcus Ras
Chief Information Officer
OnePhone Services AB
marcus.ras@onephone.se
Marcus is Chief Information Officer at OnePhone Services AB (Sweden). His core areas of responsibility are supporting the roll-out of OnePhone operators with appropriate information systems and business processes. He has held a number of positions within various international operators and consulting firms primarily working at rolling out information systems as well as the adoption of NGOSS standards. Marcus is also a member of the TM Forum training staff and the very first to gain the TM Forum consultant certification.
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|  | John P. Reilly
Senior Program Manager
TM Forum
jreilly@tmforum.org
John P. Reilly is member of the TM Forum’s technical staff and a master trainer for the TM Forum. His technical staff responsibilities include providing Information Framework (SID) model and the Integration Framework subject matter expertise and program management in support of TM Forum programs and projects. In November 2005 John was elevated to Distinguished Fellow of the TM Forum in recognition of his contribution to the development of TM Forum Solution Frameworks (NGOSS) and the SID. He was instrumental in developing process and information models in support of the Forum’s Revenue Assurance program.
John is a frequent speaker on telecommunications standards direction, project management, business modeling, and rapid software development techniques. He is the author and co-author of a number of books and articles on these subjects, including the ground-breaking book NGOSS: Distilled, Getting Started with the SID: A SID Modeler’s Guide, Using the SID for Application Integration, and the recently published eTOM – A Business Process Framework Implementer’s Guide.
John holds degrees in mathematics and systems engineering and enjoys shooting pool and playing golf in his spare moments.
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|  | Josh Salomon
Enterprise Software Architect
Amdocs
joshs@amdocs.com Josh Salomon has over 20 years of experience in the software industry, and more than 12 years in the telecommunications sector. Currently Josh is working for Amdocs as an enterprise software architect in the Billing division, focusing on architecture and design of BSS applications for communications service providers and specializing in enterprise grade integration projects using Service Oriented Architecture (SOA). Before this Josh was the architect of Amdocs Ordering. Josh is active in TMF from 2002 and since 2007 is co-leading the information framework (SID) team. Josh holds degrees in mathematics and computer science from the Hebrew University in Jerusalem. Josh is also an expert Bridge player with national and international achievements. Back to Top |
|  | Robert Stones
robert.stones@rhejconsulting.co.uk Robert has spent some 25 year in the high-tech Software training world in a variety of roles from Courseware Developer to Trainer to Education Director. His companies have been varied in both domain and size ranging from billion dollar multi-nationals to small 10 man start-ups. Most of the organisations Robert has worked for and with have operated in the Telco domain in both the OSS and BSS arenas. Focusing on Billing systems and Network service activation/configuration, Robert has designed learning programmes for such major players as Vodafone, France Telecom, Accenture, Logica and many others. Robert is currently engaged in work for leading edge application data migration companies and can be found most of the time behind a laptop in his home town of Petersfield in Hampshire. Back to Top |
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| Alex Zhdankin
Alex Zhdankin is a Chief Software Architect with the Network Operations Business Unit of Harris Stratex Networks Corporation, where he is responsible for overall architecture definition of the Next Generation Distributed Systems and Services Management Platform focusing on the areas of Customer Experience Management, Service Assurance, Network and IT Resource management.
He is a Chair of the TM Forum Tooling Program and a Co-Chair or Distributed Management Task Force (DMTF) Telecommunications Workgroup and an initiator and Co-lead of the ongoing series of TM Forum Harmony Catalyst Projects with the main focus in the end-to-end Quality of Service (QoS) and Customer Experience Management (CEM). He is an active participant of the TM Forum Architecture Harmonization Team, TM Forum Interface Program, Information Modeling and other TM Forum technical programs.
He has a certification on TM Forum Business Process Framework (eTOM) and Information Framework (SID).
Prior to joining Harris Stratex as the Principal Architect, Alex was leading the work on the Enterprise Application Integration and Enterprise Resource Management Software for many domestic and international companies and was responsible for design and implementation of distributed and dynamic systems, model transformation engines and interface development for different Ordering, Provisioning and Billing systems.
Alex holds a Masters Degree in Electrical Engineering from State Technical University of Nizhny Novgorod, Russia where in the past he also prepared and taught the course on the principles of Network and Enterprise Management.
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