 | Alfred Anaya
Managing Director
ArchiTelco
alfred.anaya@architelco.com
Alfred Anaya has worked in the Telecoms and IT industry for over 25 years along prestigious organizations such as Coca-Cola, Accenture, Detecon in Germany, ETSI (European Telecoms Standards Institute), TM Forum and many Telecommunication Service Providers around the world. Over the last 12 years, Alfred has been dedicated to exploring and promoting industry standards and best practices and providing training in Enterprise Architecture methodologies and frameworks such as TM Forum Solution Frameworks (NGOSS), ITIL from the ITSMF and TOGAF from the Open Group among the most significant.
Alfred has provided support to many Telecom Service Providers and other companies within the ICT industry around the world. Alfred is certified ITIL, TOGAF9 and is also a qualified NGOSS instructor for the TM Forum since 2004.
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Alfred Anaya ha trabajado en la industria de TI y telecomunicaciones por más de 25 años con organizaciones de prestigio tales como Coca-Cola, Accenture, Detecon en Alemania, el ETSI (Instituto Europeo de Normas de Telecomunicaciones), TM Forum y con un gran número de empresas proveedoras de servicios de telecomunicaciones en diversas regiones del mundo. En los últimos 12 años, Alfred se ha dedicado a explorar y promover estándares de la industria y mejores prácticas, asi como a actividades de capacitación en metodologías de Arquitectura Empresarial y marcos tales como el NGOSS del TeleManagement Forum, ITIL del ITSMF y TOGAF del Open Group entre los más significativos.
Alfred ha prestado apoyo a muchos proveedores de servicios de telecomunicaciones y otras empresas en el sector de las TIC en todo el mundo. Alfred posée certificación ITIL, TOGAF9 y también interviene como instructor de NGOSS para el TM Forum desde el 2004.  Back to Top |
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| Colin Ashford MSc, CEng, MBCS, CITP
IT and Telecommunications Management Consulting
OSS Evolution
ashford@ossevolution.com
Colin is a professional engineer and author with over twenty-five years’ experience in the computing and telecommunications industry, primarily concerned with the standardization of distributed systems and telecommunications networks. He has held senior positions in Nortel with responsibilities for international standards and project management. Colin has been an invited speaker at TM Forum and ECOOP conferences, and is an OSS Through Java Fellow. He is the co-author of the “OSS Design Pattern—A Pattern Approach to the Design of Telecommunications Management”—a book that advocates a pattern-based approach to the design of interfaces to OSSs.
Colin holds a master’s degree in Computer Science from Carleton University, Ottawa, Canada.
Colin is the founder and CEO of OSS Evolution, a consulting company that focuses on strategic leadership in standards management and OSS solutions.
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|  | José Ricardo Formagio Bueno
jrformagio@terra.com.br
Jose Ricardo Bueno is a Telecommunications Advisors with over 24 years of experience in several telecom business areas and is a consultant leader to many service providers in Brazil as well as a foreign and manager for a key Telecom SP in Brasil. He has been a Latin America Advisory Board Chairman for TM Forum, instructor of Business Process Framework courses for several companies in Brazil and is a recognized expert on global telecommunications management.
Jose Ricardo holds an Electric Engineering degree from the University of Campinas and an MBA in IT from the Getulio Vargas Foundation and Ohio University.
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|  | Andy Chalmers
Director, Catalyst Program
TM Forum
achalmers@tmforum.org
Andy Chalmers has over 35 years experience in the Telecommunications Industry.
In the past 8 years Andy has specialized in OSS and in particular Service Management where he has worked for Service Providers, Software Vendors and as a Consultant on business transformation projects.
For the TM Forum, he was editor of the Wireless service-based Measurements Handbook, a Contributor to the SLA handbook and presented the successful webinar on SLAs in November 2006. Andy is Director of the TM Forum’s Catalyst Program and is a program manager for the Applications Framework (TAM) team. He brings a range of perspectives to the subject, business, technical and operational. Back to Top |
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| Pierre Gauthier
CEO
OSS Wave
pierre.gauthier@osswave.com
Pierre Gauthier is a professional software architect with over 18 years of experience in the computing and telecommunications industry, primarily concerned with the design, architecture and implementation of OSS distributed systems. A recognized Java specialist and a Java Community Process Star Spec Lead, Pierre has been involved in the standardization of the Java for OSS applications. He is recognized within international standardization circles for his strategic leadership, diplomacy, commitment, and technical competence. During his career, he has built an extensive network of contacts within the telecommunications and software engineering industry. He has worked for a number of companies including Oracle Corporation, MetaSolv Software and Nortel, designing and implementing OSS systems using Corba, J2EE, XML and Web Services. He has extensive knowledge of the Java, XML and Web Service Specifications. He is an Alumni Speaker at Java One. Pierre was the Chair of the Architecture Board for the OSS Through Java (OSS/J) initiative from (2003-2006). He exploited his noted communications skills in panel discussions, presentations, and white papers promoting the initiative to customers and partners and promoting the use of OSS/J specifications in Nortel, MetaSolv and Oracle OSS. In this role, he has ensured a strong technical and architectural foundation for all OSS/J APIs including being Spec Lead for JSR 91 (OSS Trouble Ticket) and JSR 142 (OSS Inventory).
He is currently the CEO of OSS Wave, a consulting company, where he architects and provides training on SOA and J2EE based OSS solutions.
He is the co-author of the “OSS Design Pattern—A Pattern Approach to the Design of Telecommunications Management”—a book that advocates a pattern-based approach to the design of interfaces to Operations Support Systems to reduce the cost of delivering telecommunications management solutions. Back to Top |
|  | Geoff Ibbett
Senior Consultant
geoff.ibbett@btopenworld.com
Geoff is a highly experience telecoms professional and business manager with over 24 years experience in the IT sector, the last 18 of which have been within the telecommunications industry. His specialist skills cover the areas of usage data management, revenue assurance and revenue management combined with software product management.
His experience has been gained within both the operator and vendor communities. During the last ten years he has personally identified and helped operators recover millions of dollars of unbilled revenue. Consequently, Geoff has a wealth of practical, hands-on experience of the process gaps, systems, operational and organisational issues that contribute to such revenue loss and how to overcome them.
In conjunction with delivering revenue assurance consultancy Geoff has also led the development of three generations of revenue assurance system.
He remains an active member of the TM Forum’s Revenue Assurance Working Group and has participated in the Global Billing Association (GBA), now an integral part of the TM Forum’s Revenue Management Initiative. In addition, he is also a regular speaker at revenue assurance conferences around the world and has delivered many revenue management seminars, workshops and training sessions.
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|  | Mike Kelly
Senior Technical Manager
TM Forum
mkelly@tmforum.org
Mike Kelly has worked with the TM Forum since its earliest days, and joined its staff over six years ago. He is concerned with the technical work program, particularly TM Forum's New Generation Operations Systems and Software (NGOSS) initiative. His particular focus is with the work on the TM Forum Business Process Framework (eTOM) as a business process framework for the industry, and with integrating the business processes from this area with systems developed using the methodology and architecture of TM Forum's
NGOSS program. He is also concerned with work on testing compliance and conformance to NGOSS in OSS/BSS solutions.
Mike has worked in the telecommunications industry for thirty years, in software and systems design, marketing and product management. He also spent two years as an adviser to the Chief Scientist in the UK Government Cabinet Office on telecommunications and IT policy.
Mike is a frequent conference speaker, and also provides training and consultancy to organisations in applying the work of TM Forum and related bodies.
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|  | Willy Leprince
Willy Leprince started his career in the Telecom industry in 1996.
After graduating from two French engineering schools, Ecole Polytechnique (X91) and Ecole Nationale Supérieure des Télécommunications (ENST), he started at the Network Operations Center of a new entrant French Mobile Operator, Bouygues Telecom where he took the head of the Configuration and Performance Management teams.
Then he became an NGOSS consultant for other operators before joining a new entrant (again!) DSL operator as the head of the IT department. After one year with IBM Global Services, he joined Hewlett-Packard to work in the OpenView R&D teams as an architect and as a pre-sales senior consultant for the North-American market.
He left HP in 2006 to found Telecom-Expertise, a company specialized in NGOSS consulting for service providers.
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|  | Dave Milham
TM Forum Distinguished Fellow
TM Forum
dmilham@tmforum.org
Dave is an active contributor to the TM Forum since 1988 and has performed a number of leadership roles in the TM Forum, most recently the co-chair of the Service Delivery Framework team and the NGOSS Contracts Management Program. He is currently active in the Service Delivery Framework, Architecture Harmonization and SLA Management teams. He recently retired from BT where he worked in the Office of the CTO on driving OSS Architecture and Innovation within the BT Group. Working with the BT Design system teams he was responsible for development BT’s internal OSS architecture and was one of the contributors to BT 21C OSS Architecture and the adoption of the TMF MTOSI interfaces within the BT 21C OSS program. He also was a contributor to the UK Industry Business to Business process group NICC B2B. Since retiring he is consulting with operators on business process engineering and transformation, Customer experience, Service Level Agreements and QoS. He graduated from Imperial College of Science and Technology and Essex University. He is a Chartered Member of the UK Institution of Engineering and Technology (formerly IEE). He holds a TM Forum Distinguished Fellowship in recognition of his contribution to the TM Forum over the last decade. Back to Top |
|  | César Obach-Renner
President
Gurulab.org
cesar.obach@gurulab.org
Cesar Obach has over 18 years of experience in IT innovation, business development and operations. In the past 10 years, he has specialized in the telecom and digital experience domains, has played key roles in the consulting market, and has worked as Corporate Architecture Manager for CANTV (Venezuela), reporting directly to the CTO. In 2002, Cesar was named as one of the Top 25 IT Managers in Venezuela.
Today, he provides pragmatic solutions for the Telecom industry via three main roles: 1) Latin America Development Manager for TM Forum, promoting regional adoption of TM Forum's Solution Frameworks and best practices; 2) President of Gurulab.org, a non-profit organization providing consulting services for Telcos in the region, aimed at providing strategic advice, planning and the needed procurement process for a transition to a TM Forum / NGOSS-based operation; and 3) CEO of ultraBASE, a utility-computing based Virtual Datacenter that enables Telcos in the region to achieve the fastest time-to-market for new Media-Telecom Convergent products and services.
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Cesar Obach tiene más de 18 años de experiencia en innovación, desarrollo de negocios y operaciones de TI. En los últimos 10 años se ha especializado en los dominios de telecomunicaciones y experiencia digital. Ha llevado a cabo roles claves en el mercado de consultoría y trabajó como Gerente Corporativo de Arquitectura para CANTV (Venezuela), reportando directamente al CTO. En el 2002 llegó al Top 25 de Gerentes de TI en Venezuela.
Hoy él provee soluciones pragmáticas para la industria de Telecomunicaciones a través de sus tres principales roles: I) Gerente de Desarrollo de Latinoamérica del TM Forum, buscando una adopción regional de mayor confianza de las mejores prácticas del TM Forum; II) como Presidente de Gurulab.org, una organización sin fines de lucro que provee servicios de consultoría para empresas de telecomunicaciones en la región proveyendo asesoría estratégica, planificación y el requerido proceso de procura para la transición a una operación basada en TM Forum / NGOSS; y III) como CEO de ultraBASE, un datacenter virtual basado en computación utilitaria que habilita a las empresas de telecomunicaciones en la región para alcanzar el time-to-market más rápido para nuevos productos y servicios convergentes Media-Telecom.
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|  | Tony Poulos
Head of Revenue Management Sector
TM Forum
tpoulos@tmforum.org
Tony Poulos has been involved with software development and systems integration in travel and telecommunications for over 20 years. He was involved in the development of convergent billing system in the early nineties in Australia and from there he worked in a business development role with Unisys’ Telecommunications Practice in Europe. He was co-founder of Copernicus Global Billing Services, a London based, web-enabled, managed service provider for outsourced billing and payments collection. He has worked in the areas of revenue assurance, billing, payments, mobile internet access, mobile email and content delivery.
In addition to being a regular speaker and chairman at telco conferences in Europe and Asia-Pacific. He is a writer for Asia Mobile News, was a Contributing Analyst for IDC, writes for a number of industry publications worldwide and is Editor, Asia Pacific for Telecom TV. Tony was an executive of the Global Billing Association for five years prior to its merger with the TM Forum that he has represented in Asia Pacific over the last year. He now heads up the Revenue Management Initiative of the TM Forum and also conducts its training classes in billing and revenue management.
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|  | Marcus Ras
Chief Information Officer
OnePhone Services AB
marcus.ras@onephone.se
Marcus is Chief Information Officer at OnePhone Services AB (Sweden). His core areas of responsibility are supporting the roll-out of OnePhone operators with appropriate information systems and business processes. He has held a number of positions within various international operators and consulting firms primarily working at rolling out information systems as well as the adoption of NGOSS standards. Marcus is also a member of the TM Forum training staff and the very first to gain the TM Forum consultant certification.
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|  | John P. Reilly
Senior Program Manager
TM Forum
jreilly@tmforum.org
John P. Reilly is member of the TM Forum’s technical staff and a master trainer for the TM Forum. His technical staff responsibilities include providing Information Framework (SID) model and the Integration Framework subject matter expertise and program management in support of TM Forum programs and projects. In November 2005 John was elevated to Distinguished Fellow of the TM Forum in recognition of his contribution to the development of TM Forum Solution Frameworks (NGOSS) and the SID. He was instrumental in developing process and information models in support of the Forum’s Revenue Assurance program. John is a frequent speaker on telecommunications standards direction, project management, business modeling, and rapid software development techniques. He is the author and co-author of a number of books and articles on these subjects, including the ground-breaking book NGOSS: Distilled, Getting Started with the SID: A SID Modeler’s Guide, Using the SID for Application Integration, and the recently published eTOM – A Business Process Framework Implementer’s Guide. He also leads NGOSS Associates, a consulting practice focused on offering NGOSS implementation guidance to TM Forum members. John holds degrees in mathematics and systems engineering and enjoys shooting pool and playing golf in his spare moments.
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|  | Josh Salomon
Enterprise Software Architect
Amdocs
joshs@amdocs.com Josh Salomon has over 20 years of experience in the software industry, and more than 12 years in the telecommunications sector. Currently Josh is working for Amdocs as an enterprise software architect in the Billing division, focusing on architecture and design of BSS applications for communications service providers and specializing in enterprise grade integration projects using Service Oriented Architecture (SOA). Before this Josh was the architect of Amdocs Ordering. Josh is active in TMF from 2002 and since 2007 is co-leading the information framework (SID) team. Josh holds degrees in mathematics and computer science from the Hebrew University in Jerusalem. Josh is also an expert Bridge player with national and international achievements.  Back to Top
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|  | Mike Willett Mike Willett currently works as an independent consultant working for vendors, larger consultancies and service providers in the fraud and revenue assurance domain. He has over 13 years experience specific to the telecommunications industry in this area.
Most recently, Mike was the Director for Fraud & Revenue Assurance at Telstra Corporation Ltd in Australia. Mike was at Telstra for 6.5 years and led the fraud and revenue assurance function in times of great organisational change as Telstra underwent its massive Transformation program. His interest is both in understanding theoretical approaches to improve revenue assurance outcomes but more importantly in how these can be practically implemented to provide tangible and recognisable business value.
He started his career at BellSouth (now Vodafone) in New Zealand and then moved to Praesidium Services in the UK. During that time, he had the opportunity to consult with a number of service providers and vendors around the world and see how RA is perceived and managed (and mismanaged) in a number of different operating and cultural environments. Back to Top |
|  | John Wilmes
Chief Technical Architect, Communications Sector
Progress Software
jwilmes@progress.com John Wilmes is Chief Technical Architect, Communications Sector, Progress Software, focused on the use of Progress’ innovative products for application infrastructure in telecommunications and related industries. John is co-chair of the TM Forum’s Information Framework (SID) Technical Program, leader of the TM Forum Catalog Management team, and an active member of other TM Forum technical programs. He also represents Progress in the OASIS Telecommunications Services Member Section. Before joining Progress, John was CTO of Ceon Corporation, responsible for the architecture of next-generation solutions for product lifecycle management, order management, and service activation. Previously, he led the design and development of flow-through provisioning solutions at Evolving Systems, and designed automated manufacturing and predictive maintenance systems at Digital. John is co-author of “Application Integration using the SID” (2008) and “Business Transformation with TM Forum Solution Frameworks and SOA” (2009). Back to Top |
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| Alex Zhdankin
Alex Zhdankin is a Chief Software Architect with the Network Operations Business Unit of Harris Stratex Networks Corporation, where he is responsible for overall architecture definition of the Next Generation Distributed Systems and Services Management Platform focusing on the areas of Customer Experience Management, Service Assurance, Network and IT Resource management.
He is a Chair of the TM Forum Tooling Program and a Co-Chair or Distributed Management Task Force (DMTF) Telecommunications Workgroup and an initiator and Co-lead of the ongoing series of TM Forum Harmony Catalyst Projects with the main focus in the end-to-end Quality of Service (QoS) and Customer Experience Management (CEM). He is an active participant of the TM Forum Architecture Harmonization Team, TM Forum Interface Program, Information Modeling and other TM Forum technical programs.
He has a certification on TM Forum Business Process Framework (eTOM) and Information Framework (SID).
Prior to joining Harris Stratex as the Principal Architect, Alex was leading the work on the Enterprise Application Integration and Enterprise Resource Management Software for many domestic and international companies and was responsible for design and implementation of distributed and dynamic systems, model transformation engines and interface development for different Ordering, Provisioning and Billing systems.
Alex holds a Masters Degree in Electrical Engineering from State Technical University of Nizhny Novgorod, Russia where in the past he also prepared and taught the course on the principles of Network and Enterprise Management.
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