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Who Do That Hulu That You Do?

Well… amid the requisite fanfare and a public beta longer than the gestation period of a Bactrian camel, Hulu has finally launched (http://www.hulu.com).   As background, Hulu is a JV of NBC-Universal and News Corp (Fox) and is designed to be their in-house, legal retort to YouTube and other streaming media sites.  We'll see if it takes off or not.
Traditional advertisers (aka those who need to curry favor with the parent companies) have expressed glowing desires to spend their ad money on Hulu.  But that could change in a nano second if Hulu doesn't deliver the viewers.  And based on what I've read, Hulu provides advertisers with little more than a basic subscriber profile.  They certainly don't offer some of the more cutting edge personalization and targeting capabilities that companies such as ScanScout, NebuAd and others offer.  Then again, those guys don't have $100M in the bank and an inside connection to major content creators.  So the times they get more interesting.

But Hulu's strong suit isn't their access to content – you can get everything they have from several other sites – but instead, is their quality and functionality.  Their videos are cataloged numerous ways to make it easy to find the exact content you want – plus similar content you might enjoy.  A lifestyle angle.  They also let you view the content in numerous formats and give you control over aspects such as lighting and resolution.  They've also made it extremely user friendly so it's easy to share clips with friends and embed them into web sites.

Their emphasis on wanting consumers to have a quality viewing experience should lend itself to the creation of a strong relationship with communications service providers who can help them ensure that the user's experience is enjoyable.  That should translate into a stronger position with advertisers.  But some fundamental questions remain around what consumers really want when it comes to online video.

It appears that if people want to watch a full-length piece of video content (a 30 min show, movie, etc.), they are gravitating towards downloading it from iTunes or some other source for viewing at a later time.  If they are watching something streaming in real-time, they want short things (3-5 minutes, probably around a niche topic) sometimes called video snacking.  

So where does this leave a telecom SP (or cable SP)?  In a download scenario, they're a pipe plain and simple.  If it's a video snacking type situation, willcommunications service providers be able to fully leverage their core value-adds such as QoS, location, presence and more or are consumers OK with less than perfect quality because they simply want to take a peek at something quirky or out of the norm.  And where does this leave IPTV or 'traditional' cable & satellite services?

Thoughts, comments, ideas and objections are all welcome.

Published Friday, March 14, 2008 11:06 AM

Comments

NikW said:

Hulu will no doubt be successful in it's own target market - allowing fans of NBC/Fox shows to watch their content again in full and reasonable quality. It's a totally different offering than YouTube. This isn't a new concept - in the UK two of the largest broadcasters (BBC and Channel 4) have already been offering these services in the UK for some time. Sky, the UK's largest subscription TV service provider, has been offering movie content to their subscribers for even longer.

The BBC have already optimized their 'iPlayer' platform (developed in collaboration with Adobe) for mobile devices such as the iPhone and claim to be adding compatibility for 'many more'. The technology itself is relatively standard stuff, but which devices you can access it on and the transport itself are the big issues.

Right now there are two key pieces of the puzzle missing - firstly to allow this to also easily be viewed on a TV, and secondly the quality of service.

The first part is simple - devices such as Playstation 3 already include fully functional web browsers, and it's not a huge leap of faith to see Cable/Satellite set top boxes offering similar integration plus added subscription options.

The second part is where the communications service providers may come in to play. Everybody's okay with downloading content today because that's the best available, but this limits the market significantly. Introduce real-time streaming of high quality content to multiple devices (both around the home and mobile), and downloads will look about as cool as a floppy disk.

What will be interesting is whether - ultimately - the communications service provider can cash in on this opportunity. They're not an essential part of the mix - technology is not so far away from already offering streaming of this level of content over IP with no service provider intervention.

If service providers don't start to wake up to the opportunity and seek partners for the value-add they could deliver, they could be left out stone cold and simply forever be the data pipe.
March 19, 2008 4:11 PM

Kirk Allen Evans's Blog said:

I am in love with Hulu.com . It's slick. The video is crisp, the site is incredibly easy to navigate,
March 27, 2008 9:30 AM

CornD said:

much as I would like to jump around and sing halelluja, i can't because most of the videos are unavailable internationally
April 12, 2008 11:12 AM

JoshG1 said:

I am in the same boat as CornD. I'd love to test out the system, but it's unavailable in South America. What would the rationale be for a roll-out like that?
April 21, 2008 7:05 AM
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