| Leadership Blog -
Latin America is the fastest-growing region in the world in terms of Internet expansion. The region's audience grew 23 percent in the past year and now represents 8 percent of the global Internet audience, according to ComScore (June 2010). Social Networking is the most popular category in Latin America after Search. At a business level, some companies in the region (such as Iusacell , Telcel , BestBuy México or Dell ) have been using Twitter as a communications tool and to advertise promotions... -
By now, the terms "commodity players," "bit pipe" and "dumb pipe" with reference to traditional communications service providers (CSPs) have become tired and overused. CSPs know full well that the writing is on the wall – and has been for years – and if they don't continuously reinvent themselves, they will get left behind as new upstart players start to fill their role. Nowhere is this more evident than with cloud services, a phenomenon that's much more than... -
The War of the Roses is a 1989 movie about a couple that, when their marriage begins to fall apart, begin an intense divorce battle about their material possessions. In the U.S., it feels as if we are experiencing an intense war of the roses between AT&T and Verizon Wireless... and the winner is... Is there a winner? Let's back up for a minute. We began 2010 with some breaking news about a drop in prices. The first target of the announced new pricing strategy was for unlimited mobile phone... -
Everybody is talking about the "cloud," so let's do it too! Almost every year, our industry comes up with a new "next big thing." Some technologies indeed become a big deal; others don't. Cloud computing is the new buzzword for 2010, but in this instance I do believe that the "cloud" could change more than just a few things – it will become a global transformational power. I'm not focused on the many concerns being pointed out about the "cloud,"... -
In my recent blog about " Rethinking Innovation ," I wrote about the apparent misconception that Communications Service Providers (CSP) have about innovation for survival. To me, innovation is not merely about offering state-of-the-art products and features to a customer; it's about delivering value, independent from how advanced the underlying technology may be. In my view, CSPs in developed markets need to rethink innovation for survival. "Most people in the West equate it with... -
Things were a lot easier to explain 10 or 20 years ago. Technology innovation was just a matter of focusing on developed markets, and its development involved huge amounts of money that only such markets possessed. Eventually, that technology would trickle down to developing markets, but this process (when it happened) was extremely costly and time consuming (typically taking years or even decades). In general, it was assumed that technology innovation and creative resources were meant to reside... -
Nick Ogden, CEO of Voice Commerce, is one of the Management World 2010 keynote speakers on the subject of mCommerce: What's taking so long? He is a serial entrepreneur and as former CEO of WorldPay, now part of the Royal Bank of Scotland, knows a thing or two about digital commerce. Ogden founded WorldPay in 1997, which guarantees Internet transactions worldwide, and led the company through its growth to over 270 employees with 20,000 merchants in 120 countries, processing transactions worth... -
I plead guilty. I don't have an iPhone or iPad, and I don't plan to buy one, which is quite a "transgression" given that I work in the communications industry. Speaking in terms of the "Product Diffusion Curve Model," I think I'm supposed to belong to the group of innovators, which is the first 2.5 percent of people who are willing to adopt and take a risk on a new product, but I'm not. Sometimes, I'm not even part of the 13.5 percent of people that are labeled... -
During my flight back home to New Jersey from a successful Regional Spotlight in Buenos Aires, the movies offered on the plane were not that interesting, so instead I began to think about examples of successful global brands coming from emerging markets: Chile’s Concha y Toro (one of the world’s most important brands wine with a presence in over 130 countries), Mexico’s Televisa (multimedia conglomerate, the largest media company in the Spanish-speaking world, and don’t I watch their soap operas... -
I spent a lot of time in airports traveling to TM Forum’s Regional Spotlight in Buenos Aires, Argentina last week. I was determined to spend my time as far away as I could from any high-calorie, high-fat foods, so to “kill time” I started to look for any news on emerging markets I could find on magazine racks. I couldn’t stay away from the chocolate and lattes, but I did stick to my “emerging markets” plan. I still had the article on the richest people in the world in my laptop case ( Forbes Magazine...
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