Leadership Blog - All Comments

re: Dumb Pipe vs. Smart Pipe: A Futile Discussion?

Tinniam Ganesh — Mon, 15 Mar 2010 05:09:49 GMT

The issue of dumb pipe vs smart pipe is to an extent the result of having data plans with the "all-you-can-eat" model. Hence the smart phones end up hogging the bandwidth and the CSPs just providing all that is used. The alternative is for the CSPs to provide differentiated services by studying usage patterns and charging a premium value for those services which require a very high QoS. This will bring make the CSPs a lot smarter by way of differentiated service.

re: Dumb Pipe vs. Smart Pipe: A Futile Discussion?

Mark Acton — Sat, 13 Mar 2010 16:51:47 GMT

The dumb vs smart issue is summed up in a recent TMForum Inside Track article "'Who are you calling a ‘voluptuously plump data portal’ ?" --- quote "The immediate response is for operators to clamber to provide value aded services to their portfolio in the hope of capturing some extra dollars from the budget-minded ‘data smugglers’ using their networks purely as portals" .

How is this related to the "CSP retail experience" ?

re: Emerging Markets: Social Networks Transcend Borders

annasmith — Fri, 12 Mar 2010 15:12:40 GMT

I recently hired someone on odesk [.com] from the Philippines to do some data processing for a social networking website. To make communication easier, I asked the person to register on the social networking site. Long story short: in his evaluation, the hired person kept talking about how much he learned about social networking! The job wasn't event about that... but I guess it made the greatest impact on him...

re: Emerging Markets: The Global Success of Prepaid Mobile

Mohammed Rafee — Mon, 14 Dec 2009 10:54:07 GMT

I agree with Monicha that we are heading for prepaid world. In india more than 90% of users are in prepaid. Post paid is preferred mostly for two reasons in India. Payment facility and Roaming facility. Operators are not having prepaid roaming ties with international operators. Call charges are too high and operational risks such as camel failures are the main reason for operators not willing to extend Prepaid facilities in roaming. If TAP exchange is made with in 4 hrs of the call then the risk should come down. Payment flexibility is being introduced but not very friendly. Once 3G is introduced in India i would expect many payment options thus allowing user to choose multiple option to refill/recharge.

ARPU is less than $5 in india. Competition is expected to grow with new incumbant operators launching ambitious tarif. Wait and see how ARPU will fall.

re: Emerging Markets: The Global Success of Prepaid Mobile

AMIT KUNDRA — Wed, 09 Dec 2009 14:38:25 GMT

I really wonder sometimes that why Pre paid service which uses the IN platform - pioneered by Telcordia in USA were not pitched as a solution in US itself . This is a case of " Darkness beneath a lamp" . Monica is band on target in this when she says that the trend for Pre paid is here to stay . Just to share that the Mobile revolution in terms of subs added per month in India has been made only due to Pre paid with recharge vouchers for as low denominations as INR 10 or USD 0.22 . Phew !!! But this really propelled the growth of Mobile in India .

re: Why SaaS will flourish only with Managed Services as the building block

Bhaskar Roy — Fri, 17 Jul 2009 12:31:07 GMT

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Recession-busting using next-generation Application Data Migration

Tony Sceales' Blog — Tue, 17 Mar 2009 11:13:00 GMT

Colin Orviss, TMF Deputy-Chairman, struck a deep chord for me with his blog posting last week ( Providers

re: Service Management: Thoughts on trends

kudostechnet7@gmail.com kudostechnet7@gmail.com — Thu, 22 Jan 2009 20:36:15 GMT

The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.

Typically, the offerer remains accountable for the functionality and performance of managed service and does not relinquish the overall management responsibility of the organization or system.

prav

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re: Service Management: Thoughts on trends

Johann Diaz — Wed, 10 Sep 2008 16:14:22 GMT

Marc,

Great to hear this, finally.

For many years I have believed that a combined 'technology' operations environment driven from the perspective of the end customer, has got to be the only way forward for the industry. Yet I am still amazed at how few operators (across all technologies) are not seriously focussed on changing their internal organisations to accomodate this 'service model'.

Surely there is a major opportunity in working towards 'leaner operations' by joining up both IT and Network domains at an end-to-end process, data and solution level.

The clever thing however, would be to accomplish this without having to shoe-horn either domain into having to rigidly adopt the other's process/solution stack, whilst modelling the whole enterpise architecture from a 'service' persepctive/model. And I'm not really talking about EAI (as was).

This is a business issue, not technical. It is about service models, value chain processes, organisational design, supplier contracts and supporting data. Only then is it about technology solutions.

For anyone who is interested we have expertise in this area.

Johann Diaz
Divisional Director, Telecoms
jdiaz@turingsmi.com

re: Service Management: Thoughts on trends

Michele Campriani — Tue, 22 Jul 2008 13:22:33 GMT

You hit the nail on the head… the shift from the operators focus on pure ‘network-centricity’ to service and customer-centricity is the current driver for our new growth in the test and monitoring side of the business.

The interesting thing is that, of the many operators we talk with on a weekly basis, they all describe the problem a bit differently, but it all comes down to the same thing… the convergence of legacy voice services and IP-based data services has tilted the axis of [what used to simply be called] QoS on its end. Today you can no longer qualify the Customer Experience with a simple QoS metric.

From a technical perspective, one of the major problems is that IP-based services are affected by many more things than simple latency, delay and jitter… now we have TCP, DNS and a whole slew of HTTP issues to deal with as well (to name a few). Thus the task of correlating network-plane information (such as signaling) and user plane data has become incredibly complicated.

Interestingly, over the past few years we have witnessed is a gradual shift of T&M tools from being a ‘necessary evil’ to a key business enabler as operators launch new services in converged network environments. Moving forward, a major goal will be to derive both qualifiable and quantifiable metrics to the still-morphing concept of Customer Experience Management. An industry analyst that seems to be on top of this trend is Karl Whitelock of Stratecast / Frost&Sullivan.

MicheleC