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Revenue Management
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Blog
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Now I'm really getting worried. Someone is actually agreeing with me. I've been harping on for so long about how 'billing' is the differentiator, I thought I was the lone voice in the wilderness. Commenting on the Wholesale Applications Community that 24 mobile operators are forming, dkainer on his Viva La Blog site writes: "It’s ambitious, it will be wracked with technical challenges, and it will no doubt take way longer to achieve than planned. But it has to be done. Mobile...
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New rules from the European Union have forced mobile service providers to create a ceiling for mobile phone charges, saving people from coming home to unexpectedly high bills. Under the new regulations mobile firm companies must set a cut off limit of €50 and users will be sent a warning when they reach 80 per cent of their chosen limit. The EU highlighted two cases from last year, one involving a German traveller who watched a TV program and ran up a bill of £40,000, and a UK student who ran up...
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Just in time for this year's TM Forum Management World in Nice is the news that travelers will be able to pay for low-value tickets on the city’s bus and tram network directly via their mobile phone bills. However, mobile operators say they are offering the payment service for consumer convenience, not to compete with banks. Each of the country’s three operators plan to put at least 1,000 NFC phones on sale initially, but they expect to sell more. SIM cards the telcos issue will store bank payment...
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I stumbled upon an excellent piece on roaming ‘bill shock’ written by Abraham Punnoose from Roamware that is recommended reading. Abraham makes some very poignant observations and even offers some tangible solutions to overcoming customer discontent. He writes that: “Voice, SMS and data incur different charges; incoming and outgoing calls may cost different amounts depending on where you are, who you’re calling – and even who’s calling you. It all makes for a highly diverse and potentially confusing...
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News Corporation was well advanced in setting up online charging for its newspapers around the world, chairman and chief executive Rupert Murdoch has stated declaring the company on the threshold of a new era of profitability. News Corp was putting the finishing touches on the industry's biggest structural change in 30 years, Murdoch said as he boasted about the company's content. "Excuse the immodesty, but News Corp's pre-eminence as a content creator comes as the debate over the...
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Apple’s worst kept secret in years has been officially revealed and has received a mixture of ‘wows’ and ‘ho-hums’ from every conceivable quarter but for the service provider world it could be yet another nail in the revenue coffin. Don’t be fooled for one minute with the news that AT&T will be Apple’s partner and that the 3G option will be a revenue generator for operators. AT&T’s $30 per month unlimited data is pretty amazing. Apple also offered a $15 per month 250Mb plan, but that is less...
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According to research done for The Sun-Herald newspaper in Australia, consumers are paying the highest prices in the world for text messages, reportedly more than 10 times what it costs in many parts of Asia and almost a third higher than in Europe and Canada. An article in a sister publication went on to point out that texts cost the mobile networks practically nothing but earn them millions in profit each year. These are not the sort of headlines we like to see. It went on to use a very strange...
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We may all take mobile communications for granted but in times of natural disaster making a call becomes matter of life or death. As the recent tragedy of the Haiti earthquake unfolds, and the magnitude of the disaster and massive loss of life becomes more evident, the critical role of good, resilient communications has again been demonstrated. Re-establishing communications is a critical tool in disaster management to ensure timely dissemination of authoritative information to government entities...
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If you thought ‘all you can eat’ data plans were here to stay, think again. Recent comments from two big US mobile operators hint heavily that the days of the ‘data glutton buffet’ may be limited. And the introduction of super high-speed LTE networks may be just the opportunity to re-train subscribers to become more frugal. It was reported in the Washington Post that Verizon CTO, Dick Lynch said his company was looking to move away from the current flat rate ‘all you can eat’ (AYCE) data plans and...
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Longtime RA exponent, Mike Willett, has written a very interesting blog at TalkRA . He opens with the statement "that much of the discussion around RA seems to be centred on what the next step of evolution for RA should be. It is almost as if finding and preventing leakage is not enough to sustain an RA function and that more needs to be added to the RA portfolio for it to continue to be seen to be adding value. I wonder if the logic for this is an assumption that, with a well-established RA...
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