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Upcoming Webinars
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Optimizing the Move to NextGen: Achieving the Required Business Insight and Flexibility Using PLM, Active Catalog and BPM
Thursday, October 16, 2008
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This Webinar will cover highlights of the TM Forum Catalyst project ”Optimizing the Move to NextGen: Achieving the Required Business Insight and Flexibility Using PLM, Active Catalog and BPM.” Under Telia Sonera’s sponsorship, Axiom / Comptel, Tribold, and Vitria are teaming to develop a methodology, best practices, and Proof of Concept to help Service Providers address the challenges inherent in a dual environment of Legacy and NextGen networks and systems.
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Automated Ordering Solution: Reduce Costs, Increase Revenue, Provide a Positive Customer Experience
Thursday, October 23, 2008
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This webinar discusses key performance indicators and industry benchmarks, and how to transform key metrics to provide measurable business benefits.
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Business First, Software Later? Learn how your software vendor fits in your BPM transformation
Thursday, October 30, 2008
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Business Process Management (BPM) initiatives suffer from many inhibitors. Ignoring the influence of the human factor will guarantee a project failure. While the “Blue Sky” approach seems like the right way to stride, it can lead you to the “Dark Mountains” where business ideas are shattered by frightening IT costs. Driving your initiative from the business perspective is the proper approach but technology capabilities and inhibitors must be taken into consideration at early stages.
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Case Study: Agile Path to Service Management via the Semantic Interpretation of Existing OSS/BSS Data
Thursday, November 06, 2008
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Within any communications provider aspiring to become a lean operator, there will inevitably be a legacy of existing OSS and BSS infrastructure which cannot be ignored or easily replaced. Service-centric operations can be achieved in a practical, non-disruptive and incremental transition using the data already held in these systems.
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Service Assurance Challenges in VoIP and Multimedia SIP-based Next-gen Networks
Thursday, November 13, 2008
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Service providers today are deploying new technologies and want to monitor their networks and services from end-to-end. To do this, they require protocol-agnostic monitoring tools that can flexibly support new technologies – thus eliminating costly equipment replacements and related training.
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On-Demand Webcasts
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End To End Approach to Service Quality and SLA Management
| Recorded: | Thursday, October 09, 2008
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Quality expectations of customers are increasing, thus acting as catalyst for changes in service providers’ business models and their approach to overall service quality management. Introduction of SDP and Service Delivery Framework has increased flexibility for easily creating and co-provisioning services, resulting in a more complex end-to-end business case for delivering services. Join us to find out all you need to know about current and future requirements for top-down, end-to-end service quality management in an environment of evolving business models and an expanded service delivery value chain.
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SOA and NGOSS Contracts: A Practical Approach to Integration
| Recorded: | Thursday, October 02, 2008
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Many service providers are achieving success by applying the best practices of NGOSS to their IT transformation projects. This is because NGOSS standards cover the key technical aspects necessary for success — architecture (TNA), applications (Applications Framework - TAM), process (Business Process Framework - eTOM) and data (Information Framework - SID).
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Web Self-Service: Meeting the Demand for Better Customer Experience
| Recorded: | Thursday, September 25, 2008
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It is a commonly held belief that web self-service portals have not lived up to their potential as a cost-savings mechanism for businesses looking to provide alternative forms of customer service. However, new research confirms that web self-service has moved beyond simple cost and is now a critical element of the customer experience for B2C and B2B customer segments.
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Network Performance Measurement: A Key Step Toward Operational Excellence
| Recorded: | Wednesday, September 24, 2008
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Are you looking to improve the quality of the services your business provides yet at the same time get more efficient so as to obtain higher yields? Would you like to know the best practices for ensuring your network infrastructure runs optimally and delivers the range of services your customers depend on? If the answer is 'yes' attend this Webinar.
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Unlock Partner Potential – Creative Strategies for Partner Relationship Management
| Recorded: | Thursday, September 18, 2008
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It is becoming increasingly necessary for service providers to accelerate their growth by developing strong partnership capabilities through effective and efficient Partner Relationship Management while keeping existing services up and running. This Webinar examines innovative ways for service providers to leverage existing relationships and develop new partner models to maximize revenues and provides an overview of the key market drivers, challenges and opportunities in doing so.
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Mobile Advertising: Buy In or Lose Out
| Recorded: | Wednesday, September 17, 2008
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The opportunity to develop new revenue streams through mobile advertising is real but not without hazards. Please join us as we explore how to effectively develop third party ecosystems, deploy new business models, and deliver personalized mobile advertising.
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Managing the Chaos: How to Launch New Services and Bundles Faster with an Enterprise Product Catalog
| Recorded: | Thursday, September 11, 2008
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In this era of convergence, service providers must realize the full profit potential of their services; they must be able to launch new services and bundles faster than ever before and at minimal cost. Attend this free webinar to hear real-world examples of the need for evolving product management strategies that span business, operations, and financial aspects of the provider's offerings using an enterprise product catalog (EPC), and that allow delivery of truly innovative services as well as a compelling consumer experience that differentiates service providers from their competition.
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Revolutionizing Call Data Record Management at Verizon
| Recorded: | Thursday, September 04, 2008
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To help maximize quality of service, revenue recognition and profitability for the future, telecommunications companies must be able to store and analyze much more call detail data than they can today (months or years worth, not just days or weeks). This webinar will feature a breakthrough case study from Verizon explaining their decision to implement a new call detail record (CDR) data warehouse and the technology and approaches they have applied to create and maintain it.
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Enhancing IT Agility—Verizon’s Innovative Application Portfolio Management
| Recorded: | Thursday, July 17, 2008
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All major corporations, especially communications providers, must deal with a large number of overlapping, disparate IT applications accumulated or acquired over the years. This ragtag portfolio of applications can hinder business agility, especially when they contain common or redundant customer and product information.
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What is NGOSS and What Can It Do for You?
| Recorded: | Thursday, June 12, 2008
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NGOSS is the industry’s only true standard for development and deployment of easy to integrate, flexible, easy to manage OSS/BSS components. NGOSS defines for Service Providers and their suppliers a comprehensive, integrated framework for developing, procuring and deploying operational and business support systems and software.
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