Convergence Management: Leadership in managing communications, information and entertainment services

If you’d like to receive a free copy of Convergence Management, please contact Monica Zlotogorski at: monicaz@tmforum.org

Please include name, title, company, mailing address, telephone number and number of copies you would like in your e-mail.

“Convergence Management: Leadership in managing communications, information and entertainment services” is an official publication of the TeleManagement Forum. The publication contains a collection of topical articles on different aspects of the management communications, information and entertainment services. Features have been written by leading trade and national press journalists, industry commentators and TM Forum’s members. This third edition has a particular focus on convergence and the new communications industry, convergence and the TM Forum work and the convergent industry in action (including regional variations). With forewords by Keith Willetts, Chairman of TM Forum, Rory Sutherland, Vice-Chairman of Ogilvy Group UK, Tony Kelly, CEO of ODG, and Martin Creaner, President of TM Forum, this a must-have publication, if you seek to examine the most recent trends and developments concerning the world of convergence management. 

If you’d like to also order Volume 2, please click here for information

• Don’t worry – there are only challenges!
  Keith Willetts, chairman, TeleManagement Forum
  
• Some divergent thoughts about convergence
  Rory Sutherland, Vice-Chairman, Ogilvy Group UK
  
• Working together
  Tony Kelly, Chief Executive Officer, ODG
  
• Inexorable expansion
  Martin Creaner, President of the TM Forum
  

• Convergence and the new communications industry:
  Dancing to the music of time
  Keith Willetts
  
• Convergence and the TM Forum:
  The view from the bridge
  Keith Willetts
  

• E-TOM
  Extending the standard-bearer
  Ian Scales
  
• TAM
  Simplifying systems procurement
  Ian Scales
  
• Prosspero
  The evolving language of co-operation
  Alun Lewis
  

• Convergent industry groups
  Sharing benefits
  Priscilla Awde
  
• IPTV
  Joining up the pixels in a fragmented world
  Alun Lewis
  
• Device management
  Simplified complexity
  Annie Turner
  
• The application players
  Nimble steps
  Alun Lewis
  
• The content companies
  Navigating the content jungle
  Olivia Nations
  
• The infrastructure
  Buried wire
  Ian Scales
  
• Infrastructureless players
  Cuckoos on the network
  Ian Scales
  
• Device and service combined
  Productising the service
  Ian Scales
  
• Service delivery platforms and IMS
  Two faces of the same problem?
  Alun Lewis
  
• Revenue assurance
  Plugging the leaks
  Priscilla Awde
  
• Web self-serve
  Personal control
  Priscilla Awde
  
• Convergent billing
  Facing the customer
  Priscilla Awde
  
• Service assurance
  Infinite variety
  Alun Lewis
  
• Digital rights management
  Suspicious minds
  Olivia Nations
  
• Data retention
  A harmonised approach
  Neil Brown
  
• Regional variations
  A world of possibilities
  Bianca Wright