This appendix discusses a way to assess maturity of business activities to deliver revenue assurance objectives.
By defining a schema to standardize the subjective judgment of the maturity of revenue assurance, this document:
- Provides a common framework to review and describe the relative maturity of revenue assurance in different businesses;
- States a repeatable method to assign a numerical score to maturity in an organization, so that it can be correlated to other performance measures that are more expensive or time-consuming to collate;
- Provides a consistent framework for benchmarking the maturity of revenue assurance in one company relative to its industry counterparts; and
- Outlines a long-term vision for the evolution of revenue assurance within industry.
The appendix will be circulated to revenue assurance practitioners as appropriate to assist the standardization, benchmarking and establishment...