| Systematically Tackling Revenue Leakage
Convergent Services are a complicated and often costly business. Between delivering the service and collecting the cash, there are literally hundreds of problems that can arise, and many of them may be far from obvious. That's the reason many Service Providers end up provisioning unasked-for service features that consequently go unbilled. The solution goes beyond just identifying the problem, as there is a need to identify the root cause, which is often buried deep among interconnected processes and systems that constitute modern service provider management/IT environments.
![[Open Quote]](../../../../sdata/content/icons/quote_open.png) The TM Forum Revenue Assurance team and its deliverables are instrumental and have a direct impact and contribution to Telefonica group RA operations, and improving ![[Close Quote]](../../../../sdata/content/icons/quote_closed.png) our business performance. | | – Gabriela Sobral-Gil – Revenue Assurance Director, Telefonica International | | Business Benefits | | Identify almost 100 revenue leakage points systematically | Money recaptured through revenue assurance goes right to the bottom line | | Improve customer satisfaction with accurate billing and charging | Save time and money by utilizing TM Forum’s proven Revenue Assurance methodologies rather than creating your own program | |
The TM Forum Revenue Assurance Program takes a methodical and practical approach to addressing these issues. The program’s purpose is the creation and maintenance of an extensible framework and methodology for finding and eliminating revenue leakage. The outputs from this on-going effort, listed below are practical hands on solutions for identifying and rectifying hundreds of problems, from simple to complex, that cause revenue leakage. Problem areas addressed span:
- Network provisioning
- Mediation and CDR errors
- Billing and interconnect inconsistencies
- Data integrity
- Corrupted files
- Fragmented support systems
- Manual or fuzzy business processes
The volumes below represent the state of the art in Revenue Assurance. Anyone considering undertaking a revenue assurance project should use these documents as their best reference in the industry for how to tackle the challenge.
| TR131 | Revenue Assurance Overview | Explains what revenue assurance is, its scope and the reasons why it is needed
| | GB941 | Revenue Assurance Guide Book | Gives practical advice on how to tackle the challenges of revenue assurance
| | GB941A | Revenue Assurance KPI Metrics Workbook
*Word & Excel documents | The KPI Metrics Workbook gives service providers tools to uncover, recover and inhibit revenue leakage in a methodical fashion, minimizing loss of revenue through missed billing or collection opportunities and over payment of costs. Provides a hierarchy of Revenue Assurance Key Performance Indicators (KPI) at Strategic, Tactical and Operational level.
| | GB941B | Revenue Assurance Maturity Model | Defines a schema to standardize the subjective judgment of the maturity of the revenue assurance level in a service provider
| | GB941C | RFx Guidelines | Defines guidelines to assist Service Providers with issuing RFx's for Revenue Assurance Solutions
| |