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1.4.7 Service Quality Management

(2) eTOM Process Type Service Quality Management (3) eTOM Process Type Monitor Service Quality (3) eTOM Process Type Create Service Performance Degradation Report (3) eTOM Process Type Analyze Service Quality (3) eTOM Process Type Track & Manage Service Quality Performance Resolution (3) eTOM Process Type Improve Service Quality (3) eTOM Process Type Close Service Performance Degradation Report (3) eTOM Process Type Report Service Quality Performance

1.4.7 Service Quality Management

Diagram Description

Encompasses monitoring, analyzing and controlling the performance of the service perceived by customers.

Issues

This was created from the Frameworx 16.5 Model


Created from the TM Forum Model Frameworx 16.5 on 12/13/2016 at 16:22