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1.3.4.1.3 Personalize Customer Profile for Retention & Loyalty

(4) eTOM Process Type Personalize Customer Profile for Retention & Loyalty (5) eTOM Process Type Collect Customer Personalization Information (5) eTOM Process Type Provide Customer Personalization Information (5) eTOM Process Type Ensure Customer Personalization Opportunities

1.3.4.1.3 Personalize Customer Profile for Retention & Loyalty

Diagram Description

Provide the personalization opportunities for customers that will encourage them not to switch to another Service Provider

This was created from the Frameworx 16.5 Model


Created from the TM Forum Model Frameworx 16.5 on 12/13/2016 at 16:20