Frameworx Process: Maintain Contact Information

Category: (4) eTOM Process Type

Process Identifier: 1.1.11.1.3

Original Process Identifier: 1.0.7.10.4.3

Maturity Level: 4

Description

Maintenance of the contact information. E.g. Update and removal of contacts. Enquiry and reporting related to the contact registering

Extended Description

The purpose of this process is to keep the contact information up to date. At request be able to list and report contact information.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Maintain Contact Information

Appears on these diagrams:

• 1.1.11.1 Manage Contact

Issues

• Business Process Framework 14.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 16.5 Modification

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