Frameworx Process: Analyzing Party Problem Processes Performance

Category: (4) eTOM Process Type

Process Identifier: 1.6.6.2.4

Original Process Identifier:

Maturity Level: 4

Description

Analyzing trend analysis reports and managing party problem reporting and mgmt. processes performance.

Extended Description

Undertaking, and reporting on, trend analysis on Party Problem Reporting & Management processes, including types of associated problem reports, response duration, delays and other process measures.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Analyzing Party Problem Processes Performance

Appears on these diagrams:

• 1.6.6.2 Support Party Problem Reporting & Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Business Process Framework 16.5 Modification

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