Category: (6) eTOM Process Type
Process Identifier: 1.6.12.1.3.5.3
Original Process Identifier:
Maturity Level: 3
Manage the interactions between a party and an enterprise, in relation to inquiries about the billing account, handling disputes and any subsequent negotiations.
Negotiate Party Bill/Invoice manages the interactions between a party and an enterprise, in relation to inquiries about the billing account, handling disputes, and any subsequent negotiations. If inquiries and/or disputes are involved then this process interacts with the Party Bill/Invoice Inquiry Handling process which handles inquiries/disputes. If the bill/invoice is related to revenue sharing then the Party Revenue Sharing Reconciliation process is used to assess and negotiate the bill/invoice.
This was created from the Frameworx 16.5 Model