Category: (2) TAM Application Type
Application Identifier: 5.1.1
Maturity Level: 4
Overview
Customer Hierarchy & Group Management provides the necessary
functionality to manage the customer hierarchy for both business and residential
type customers.
Functionality
Customer Hierarchy & Group Management functionality includes:
- Customer organizational hierarchy (relevant for household, business and corporate customers)
- Customer roles (husband, wife, child, user, payer)
- Customer data matching - deterministic and heuristic algorithms for matching customer data coming from multiple sources
-
Duplication handling - identify and manage suspected duplication
-
Relationships between Customer instances and/or other data entities such as party, customer bill, customer order, address, or customer problem reports.
Supported Business Services
