Frameworx Application: Customer Order Capture

Category: (4) TAM Application Type

Application Identifier: 5.3.1.2.1

Maturity Level: 4

Overview

The Customer Order Capture function registers the orders independently of  the sales channel used (internal distribution such as Telco Points of Sales, Outsourcer, external distribution such as Dealer, Reseller�, Telco Call Centres, Customer Self-Service, or the medium used (face-to-face, phone, Web/Wap, email, mail/ fax�). It can concern a new commercial offer order (for a new or an existing customer), the update of installed offer, products or the termination of some installed offers or products�

Functionality

Supported Business Services

(4) TAM Application Type Customer Order Capture

Appears on these diagrams:

• 5.3.1.2 Customer and Product Data Collection

Issues

• Application Framework 13.5 Addition

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