SID Models::Customer Domain::[CuD-01] Customer ABEs Level 1 Diagram [CuD-01] Customer ABEs Level 1 The diagram below lists the Customer Domain's ABEs.[] Customer Party Roles ABE • The Customer Party Roles ABE is the focus on all the party roles related to Customer. [] Customer Order ABE • The Customer Order ABE handles single customer orders and the various types thereof, such as regulated and non-regulated orders.[] Customer Service Level Agreement ABE • The Customer SLA ABE is a special case of the Service Level Agreement ABE where an involved party in the agreement is a Customer. See the Agreement ABE in the Engaged Party Domain for details.[] Customer Interaction ABE • The Customer Interaction ABE represents communications with customers, and the translation of customer requests and inquiries into appropriate “events” such as the creation of a customer order, the creation of a customer bill inquiry, or the creation of a customer problem.[] Customer Problem ABE • The Customer Problem ABE focuses on technical assistance and problem handling for customers.[] Applied Customer Billing Rate ABE • The Applied Customer Billing Rate ABE deals with the correlation of related usage for subsequent rating, rates applied to the usage (both regulated and non-regulated), discounts to usage, and any taxes due on the rated usage.[] Customer Bill ABE • The Customer Billing ABE handles real-time and non-real-time Call Detail Records (CDRs) and other sources of data that result in invoice items. The Customer Bill ABE also represents the format of a bill, schedule the production of bills, customer invoicing profiles, all the financial calculations necessary to determine the total of the bill (except for rating and rating discounts), and credits and adjustments to bills.[] Customer Statistic ABE (not fully developped) • The Customer Statistic ABE represents the analysis of customer usage patterns, customer profitability statistics and churn and retention statistics.[] Customer Bill Collection ABE • The Customer Bill Collection ABE handles credit violations, actions for overdue debts, and facility billing audits.[] Customer Bill Inquiry ABE (not fully developped) • Represents invoice inquiries associated with invoices sent to customers and handles disputes and adjustments on individual charges, invoices, and accounts.
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