The Service Problem ABE manages faults, alarms, and outages from a Service point-of-view. This is then correlated to trouble tickets, regardless of whether the cause is physical or logical.
Other entities in this ABE are used to direct the recovery from each of these three types of problems. They provide the ability to associate Resource faults and alarms to degradation and outages of Services that run on those Resources. These functions are independent of the Resources and technologies used to build the Service.
A third set of entities in this ABE is used to differentiate between customer-reported problems and network-induced problems.

Classifiers

ServiceProblem

Properties: