Excellence Awards
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Excellence Awards 2020
Winners
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AI, Data and Analytics
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Autonomous Networks and the Edge
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Beyond Connectivity
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Beyond Connectivity
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Cloud Native IT and Agility
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Customer Experience and Trust
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Customer Experience and Trust
The Human Factor
Finalists
Autonomous networks & the edge
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Verizon gives enterprises self-service over network technologies
Beyond connectivity
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WINNER: TM R&D and Air Selangor partner on an ‘Internet of Water’ solution
Telia’s Division X accelerates IoT innovation with new business models & partners
China Unicom taps new data monetization revenue stream with blockchain
Videotron continues transformation streak with Helix TV
Human factor
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Amdocs transforms its own culture to help service providers move to the cloud
BT reduces network planning time by 70% using TM Forum Open Digital Framework
China Unicom’s AI-powered digital index progresses its transformation
AI, data & analytics
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WINNER: Telekom Malaysia leverages machine learning to slash contact center queue times
Telia’s Division X accelerates IoT innovation with new business models & partners
Türk Telekom deploys AI and ML in network operations
AI accelerates readiness for 5G data billing at China Unicom
Customer experience & trust
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WINNER: Vodafone UK revitalizes with new omnichannel experience
WINNER: Dialog Axiata leads in digital customer experience, automating 80% of processes
Reinvention through M&A: Three Ireland’s digital-led approach
Orange Poland Uber-izes telecom with Orange Flex
China Unicom leverages big data and AI to improve NPS and reduce churn
Cloud native IT & agility
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T-Mobile transforms to cloud-native architecture by unique co-development approach
Vodafone New Zealand Wholesale doubles NPS with cloud-based self-service>
Telefónica transforms its video services, optimizing customer experience
OCS on public cloud transforms Truphone’s business inside and out
China Telecom’s BSS 3.0 turbo-charges agility, reducing time to market to days
China Unicom rebuilds its big data analytics platform in the cloud