Excellence Awards
Excellence Awards 2020
Winners
AI, Data and Analytics
Autonomous Networks and the Edge
Beyond Connectivity
Beyond Connectivity
Cloud Native IT and Agility
Customer Experience and Trust
Customer Experience and Trust
The Human Factor
Finalists
Autonomous networks & the edge
Verizon gives enterprises self-service over network technologies
Beyond connectivity
WINNER: TM R&D and Air Selangor partner on an ‘Internet of Water’ solution
Telia’s Division X accelerates IoT innovation with new business models & partners
China Unicom taps new data monetization revenue stream with blockchain
Videotron continues transformation streak with Helix TV
Human factor
Amdocs transforms its own culture to help service providers move to the cloud
BT reduces network planning time by 70% using TM Forum Open Digital Framework
China Unicom’s AI-powered digital index progresses its transformation
AI, data & analytics
WINNER: Telekom Malaysia leverages machine learning to slash contact center queue times
Telia’s Division X accelerates IoT innovation with new business models & partners
Türk Telekom deploys AI and ML in network operations
AI accelerates readiness for 5G data billing at China Unicom
Customer experience & trust
WINNER: Vodafone UK revitalizes with new omnichannel experience
WINNER: Dialog Axiata leads in digital customer experience, automating 80% of processes
Reinvention through M&A: Three Ireland’s digital-led approach
Orange Poland Uber-izes telecom with Orange Flex
China Unicom leverages big data and AI to improve NPS and reduce churn
Cloud native IT & agility
T-Mobile transforms to cloud-native architecture by unique co-development approach
Vodafone New Zealand Wholesale doubles NPS with cloud-based self-service>
Telefónica transforms its video services, optimizing customer experience
OCS on public cloud transforms Truphone’s business inside and out
China Telecom’s BSS 3.0 turbo-charges agility, reducing time to market to days
China Unicom rebuilds its big data analytics platform in the cloud