Excellence Awards
![Image: Excellence Awards](https://www.tmforum.org/wp-content/uploads/2019/05/Excellence-Award-winner-page-header-2019-e1559337299214.jpg)
Excellence Awards 2020
Winners
![Telekom Malaysia Berhad](https://www.tmforum.org/wp-content/uploads/2017/02/Logo_of_the_Telekom_Malaysia.svg.png)
![Telekom Research & Development](https://www.tmforum.org/wp-content/uploads/2020/10/Logo-TMRnD.png)
AI, Data and Analytics
![Windstream](https://www.tmforum.org/wp-content/uploads/2017/06/Windstream.jpg)
![Prodapt](https://www.tmforum.org/wp-content/uploads/2019/02/Prodapt.jpg)
Autonomous Networks and the Edge
![China Mobile](https://www.tmforum.org/wp-content/uploads/2019/11/China-Mobile.png)
![Huawei Technologies](https://www.tmforum.org/wp-content/uploads/2018/10/Huawei-150x150-2.png)
Beyond Connectivity
![Research & Development](https://www.tmforum.org/wp-content/uploads/2020/10/Logo-TMRnD.png)
Beyond Connectivity
![Globe Telecom](https://www.tmforum.org/wp-content/uploads/2019/03/Globe-Telecom.jpg)
![MYCOM OSI](https://www.tmforum.org/wp-content/uploads/2015/04/mycom-osi_wide.jpg)
Cloud Native IT and Agility
![Axiata Digital Labs](https://www.tmforum.org/wp-content/uploads/2020/02/axiata-digital-labs-logo.png)
![Dialog Axiata](https://www.tmforum.org/wp-content/uploads/2019/11/dialog-axiata.png)
Customer Experience and Trust
![Vodafone](https://www.tmforum.org/wp-content/uploads/2020/06/vodafone_logo.png)
![Infosys](https://www.tmforum.org/wp-content/uploads/2016/02/infosys_logo.jpg)
Customer Experience and Trust
The Human Factor
Finalists
Autonomous networks & the edge
![Prodapt Prodapt](https://www.tmforum.org/wp-content/uploads/2019/02/Prodapt.jpg)
![Windstream Windstream](https://www.tmforum.org/wp-content/uploads/2017/06/Windstream.jpg)
![Huawei Huawei](https://www.tmforum.org/wp-content/uploads/revslider/homepage_new1/Huawei-logo-2020.png)
![China Mobile China Mobile](https://www.tmforum.org/wp-content/uploads/2014/04/China-Mobile_logo.png)
![China Unicom China Unicom](https://www.tmforum.org/wp-content/uploads/2018/03/china-unicom.png)
![China Telecom China Telecom](https://www.tmforum.org/wp-content/uploads/2019/11/china-telecom.jpg)
![Blue Planet Blue Planet](https://www.tmforum.org/wp-content/uploads/2016/03/blue-planet.jpg)
![DGIT DGIT](https://www.tmforum.org/wp-content/uploads/2019/02/DGIT.jpg)
![Vocus Vocus](https://www.tmforum.org/wp-content/uploads/2020/02/Vocus.jpg)
![Verizon Verizon](https://www.tmforum.org/wp-content/uploads/2020/02/Verizon.png)
Verizon gives enterprises self-service over network technologies
Beyond connectivity
![China Unicom China Unicom](https://www.tmforum.org/wp-content/uploads/2018/03/china-unicom.png)
![WhaleCloud WhaleCloud](https://www.tmforum.org/wp-content/uploads/2020/07/Whale-Cloud-Logo_EN_H_RGB-1.png)
![Telia Telia](https://www.tmforum.org/wp-content/uploads/2020/02/Telia_logo.svg_.png)
![BearingPoint BearingPoint](https://www.tmforum.org/wp-content/uploads/2019/10/bearingpoint-1.png)
![Etiya Etiya](https://www.tmforum.org/wp-content/uploads/2018/04/logo_etiya.png)
![Videotron Videotron](https://www.tmforum.org/wp-content/uploads/2020/02/Videotron.png)
![](https://www.tmforum.org/wp-content/uploads/2020/02/TM-Research-Development.png)
![China Mobile China Mobile](https://www.tmforum.org/wp-content/uploads/2014/04/China-Mobile_logo.png)
![Huawei Huawei](https://www.tmforum.org/wp-content/uploads/revslider/homepage_new1/Huawei-logo-2020.png)
WINNER: TM R&D and Air Selangor partner on an ‘Internet of Water’ solution
Telia’s Division X accelerates IoT innovation with new business models & partners
China Unicom taps new data monetization revenue stream with blockchain
Videotron continues transformation streak with Helix TV
Human factor
![China Unicom China Unicom](https://www.tmforum.org/wp-content/uploads/2018/03/china-unicom.png)
![TechM](https://www.tmforum.org/wp-content/uploads/2020/02/TechM-logo.png)
![BT BT](https://www.tmforum.org/wp-content/uploads/2020/05/BT-Logo.png)
![Amdocs Amdocs](/wp-content/uploads/2019/02/amdocs.jpg)
Amdocs transforms its own culture to help service providers move to the cloud
BT reduces network planning time by 70% using TM Forum Open Digital Framework
China Unicom’s AI-powered digital index progresses its transformation
AI, data & analytics
![Nokia Nokia](https://www.tmforum.org/wp-content/uploads/2018/05/Nokia.jpg)
![Taiwan Mobile Taiwan Mobile](https://www.tmforum.org/wp-content/uploads/2020/02/Taiwan-Mobile.jpg)
![TM TM](https://www.tmforum.org/wp-content/uploads/2020/02/TM.jpg)
![TM Research & Development TM Research & Development](https://www.tmforum.org/wp-content/uploads/2020/02/TM-Research-Development.png)
![China Unicom China Unicom](https://www.tmforum.org/wp-content/uploads/2018/03/china-unicom.png)
![WhaleCloud WhaleCloud](https://www.tmforum.org/wp-content/uploads/2020/07/Whale-Cloud-Logo_EN_H_RGB-1.png)
![Si-Tech Si-Tech](https://www.tmforum.org/wp-content/uploads/2018/10/Si-tech-logo.png)
![Innova Innova](https://www.tmforum.org/wp-content/uploads/2020/02/innova.png)
![Turk Telekom Turk Telekom](https://www.tmforum.org/wp-content/uploads/2014/10/turk-telekom.png)
![Celcom Celcom](https://www.tmforum.org/wp-content/uploads/2020/02/Celcom-Axiata-logo.png)
WINNER: Telekom Malaysia leverages machine learning to slash contact center queue times
Telia’s Division X accelerates IoT innovation with new business models & partners
Türk Telekom deploys AI and ML in network operations
AI accelerates readiness for 5G data billing at China Unicom
Customer experience & trust
![Axiata Axiata](https://www.tmforum.org/wp-content/uploads/2020/02/axiata-digital-labs-logo.png)
![dialog](https://www.tmforum.org/wp-content/uploads/2019/11/dialog-axiata-1024x640.png)
![Orange Orange](https://www.tmforum.org/wp-content/uploads/2017/05/Orange_logo-small-1.png)
![Matrixx](https://www.tmforum.org/wp-content/uploads/2020/02/matrixxSoftware_logo.png)
![Vlocity Vlocity](https://www.tmforum.org/wp-content/uploads/2020/06/Vlocity_A_Salesforce_Company_Logo_Horz_RGB-1.png)
![Salesforce Vlocity](https://www.tmforum.org/wp-content/uploads/2018/03/salesforce-logo.jpg)
![Three Ireland Three Ireland](https://www.tmforum.org/wp-content/uploads/2020/02/Three-Ireland.png)
![Amdocs Amdocs](/wp-content/uploads/2019/02/amdocs.jpg)
![vodafone vodafone](https://www.tmforum.org/wp-content/uploads/2020/06/vodafone_logo.png)
![Infosys Infosys](https://www.tmforum.org/wp-content/uploads/2019/11/Infosys-Logo-500px.png)
![China Unicom China Unicom](https://www.tmforum.org/wp-content/uploads/2018/03/china-unicom.png)
WINNER: Vodafone UK revitalizes with new omnichannel experience
WINNER: Dialog Axiata leads in digital customer experience, automating 80% of processes
Reinvention through M&A: Three Ireland’s digital-led approach
Orange Poland Uber-izes telecom with Orange Flex
China Unicom leverages big data and AI to improve NPS and reduce churn
Cloud native IT & agility
![WhaleCloud WhaleCloud](https://www.tmforum.org/wp-content/uploads/2020/07/Whale-Cloud-Logo_EN_H_RGB-1.png)
![China Telecom China Telecom](https://www.tmforum.org/wp-content/uploads/2019/11/china-telecom.jpg)
![MYCOM MYCOM](https://www.tmforum.org/wp-content/uploads/2020/02/mycom-scaled.jpg)
![Globe Globe](https://www.tmforum.org/wp-content/uploads/2016/01/Globe_Logo.jpg)
![Amdocs Amdocs](/wp-content/uploads/2019/02/amdocs.jpg)
![](https://www.tmforum.org/wp-content/uploads/2020/09/new-sprint-tmobile-logo.png)
![Vodafone NZ Vodafone NZ](https://www.tmforum.org/wp-content/uploads/2020/06/vodafone_logo.png)
![DGIT DGIT](https://www.tmforum.org/wp-content/uploads/2019/02/DGIT.jpg)
![Telefonica Telefonica](https://www.tmforum.org/wp-content/uploads/2020/02/TELEFONICA.jpg)
![TechnoTree TechnoTree](https://www.tmforum.org/wp-content/uploads/2020/02/Tecnotree.jpg)
![Optiva Optiva](https://www.tmforum.org/wp-content/uploads/2020/02/Optiva.jpg)
![Truphone Truphone](https://www.tmforum.org/wp-content/uploads/2020/02/truphone.jpg)
![China Unicom China Unicom](https://www.tmforum.org/wp-content/uploads/2018/03/china-unicom.png)
![](https://www.tmforum.org/wp-content/uploads/2020/02/BONC.jpg)
T-Mobile transforms to cloud-native architecture by unique co-development approach
Vodafone New Zealand Wholesale doubles NPS with cloud-based self-service>
Telefónica transforms its video services, optimizing customer experience
OCS on public cloud transforms Truphone’s business inside and out
China Telecom’s BSS 3.0 turbo-charges agility, reducing time to market to days
China Unicom rebuilds its big data analytics platform in the cloud