Excellence Awards

Traditional, manual testing of wireless networks is time-consuming and labor-intensive, but key to optimizing networks by highly skilled staff and handling customers’ complaints. China Unicom wanted to overcome these limitations, leveraging work undertaken with Nokia at its AI Center since 2021 to develop and deploy a smart wireless analysis tool (SWAT).

Telstra wanted to integrate established service domains, like wireless and transport, while enabling the easy introduction of newer domains, such as cloud and SD-WAN. A major initiative used TM Forum’s Network as a Service (NaaS) framework to enable Ericsson’s composite orchestrator capability across multiple domains and vendors, to deliver low latency, simply integrated, network edge environments. Virtualization and consolidation of networks and services reduced time-to-market and delivery times for multi-domain services.

Viettel Digital Services launched a digital financial ecosystem, Viettel Money, in 2018. When it added mobile money services in December 2021, it already had an ecosystem of more than 300 partners including utilities, travel, hotels, movies and more. The biggest problems it faced with mobile money was encouraging people to use their phones for high volumes of small value cashless transactions, as well as expanding the ecosystem to accept them.

Axiata Digital Labs (ADL) developed its ADL Axonect Hybrid Cloud Orchestrator using learnings from the TM Forum Catalyst program and by aligning with the TM Forum Open Digital Architecture (ODA) and Open APIs. The goal is to facilitate rapid yet sustainable cloud adoption in the Axiata Group Berhad operating companies (OpCos), to accelerate their journey to become digital telcos.

Fujian MCC used artificial intelligence to identify potential dissatisfied users and quickly find and fix the root cause. The operator partnered with Nokia and used TM Forum’s Business Process Framework and Autonomous Networks Framework to guide the design and implementation of the strategy.

Openserve launched a first-of-its-kind wholesale connectivity app to provide self service capabilities to customers on its broadband network while creating a direct channel for consumers to engage and enhance their experience. The app, which is based on TM Forum standards, Open Digital Architecture and Open APIs, has improved customer satisfaction and service delivery while providing a platform for new promotional opportunities.

China Mobile deployed an end-to-end AI-powered solution to precisely manage the energy consumption of 5G networks, help industrial customers reduce energy usage, and intelligently schedule distributed computing power so that clean energy can be used to its full potential. The solution is based on TM Forum’s best practices in autonomous networks.

Improvement in employees’ skills and job satisfaction has turned out to be a major benefit of Vodafone Turkey’s ongoing efforts to digitalize customer experience (CX) and democratize data.