CENX Business Process Framework Summary

Company: CENX
Product Title: CENX
Product Version: V6.1
Frameworx Version: Version 16.0
Assessment Completion Date: January 2017
Detailed Certification Report: CENX Fx16.0 Conformance Certification Report V1.0

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the Product listed here against Business Process Framework (eTOM) version 16.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in green) that were presented in scope for the assessment.

Operations Level 2 processes in scope for the CENX Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Product Conformance Summary – Business Process Framework

The following charts give an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for CENX Frameworx Conformance Certification assessment.

Conformance Results Summary – Service Domain

Conformance Results Summary – Resource Domain

Product Conformance Detailed – Business Process Framework

The following table provides a detailed breakdown of the scores awarded with some additional commentary.

CENX V6.1 Business Process Framework (eTOM) Release 16.0 Conformance
L1 / L2 / L3 Process	L3 Process Score [L2 Coverage]	Comments
Service Domain
Level 2: 1.4.6 – Service Problem Management	[4/7]
1.4.6.1 – Create Service Trouble Report	4.5	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Level 3/Level 4 results Section in Chapter 4.
1.4.6.2 – Diagnose Service Problem	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.4.6.3 – Correct & Resolve Service Problem*	*Not in Scope*	*This process was not submitted for assessment.*
*1.4.6.4 – Track & Manage Service Problem*	*Not in Scope*	*This process was not submitted for assessment.*
*1.4.6.5 – Report Service Problem*	*Not in Scope*	*This process was not submitted for assessment.*
1.4.6.6 – Close Service Trouble Report	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.4.6.7 – Survey & Analyze Service Problem	4.8	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Level 3/Level 4 results Section in Chapter 4.
Level 2: 1.4.7 – Service Quality Management	[4/7]
1.4.7.1 – Monitor Service Quality	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.4.7.2 – Analyze Service Quality	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.4.7.3 – Improve Service Quality*	*Not in Scope*	*This process was not submitted for assessment.*
*1.4.7.4 – Report Service Quality Performance*	*Not in Scope*	*This process was not submitted for assessment.*
1.4.7.5 – Create Service Performance Degradation Report	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.4.7.6 – Track & Manage Service Quality Performance Resolution*	*Not in Scope*	*This process was not submitted for assessment.*
1.4.7.7 – Close Service Performance Degradation Report	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Resource Domain
Level 2: 1.5.8 – Resource Trouble Management	[4/7]
1.5.8.1 – Survey & Analyze Resource Trouble	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.5.8.2 – Localize Resource Trouble	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.5.8.3 – Correct & Resolve Resource Trouble*	*Not in Scope*	*This process was not submitted for assessment.*
*1.5.8.4 – Track & Manage Resource Trouble*	*Not in Scope*	*This process was not submitted for assessment.*
*1.5.8.5 – Report Resource Trouble*	*Not in Scope*	*This process was not submitted for assessment.*
1.5.8.6 – Close Resource Trouble Report	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.5.8.7 – Create Resource Trouble Report	4.5	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM) but with some deviations. See Level 3/Level 4 results Section in Chapter 4.
Level 2: 1.5.9 – Resource Performance Management	[3/7]
1.5.9.1 – Monitor Resource Performance	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.5.9.2 – Analyze Resource Performance*	*Not in Scope*	*This process was not submitted for assessment.*
*1.5.9.3 – Control Resource Performance*	*Not in Scope*	*This process was not submitted for assessment.*
*1.5.9.4 – Report Resource Performance*	*Not in Scope*	*This process was not submitted for assessment.*
1.5.9.5 – Create Resource Performance Degradation Report	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.5.9.6 – Track & Manage Resource Performance Resolution*	*Not in Scope*	*This process was not submitted for assessment.*
1.5.9.7 – Close Resource Performance Degradation Report	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

For more comprehensive results for the overall Assessment, please access the full Certification Report in the Downloads area below.

Downloads	Type
CENX Fx16.0 Conformance Certification Report V1.0	pdf

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