Comverse ONE – Business Process Framework Summary 1 of 2

Company: Comverse
Product Title: Comverse ONE
Product Version: v3.7.7
Frameworx Version: Version 14.0
Business Process Framework version: Version 14.0
Information Framework version:Version 14.0
Assessment Completion Date: June 2015
Detailed Certification Report: Comverse ONE Fx14.0 Conformance Certification Report V1.0
Detailed Mapping Documents: Comverse ONE Detailed Business Process Mapping Documents

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the product listed here against Business Process Framework (eTOM) version 14.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment.

Operations Level 2 processes in scope for Comverse ONE Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Product Conformance Summary – Business Process Framework

The following charts give an overview of the conformance scores awarded to the Business Process Framework Level 3 processes presented in scope for Comverse ONE Business Process Framework Assessment.

Business Process Framework – Conformance Result Summary [1 of 3]

Business Process Framework – Conformance Result Summary [2 of 3]

Business Process Framework – Conformance Result Summary [3 of 3]

Product Conformance Detailed – Business Process Framework

The following table provides a detailed breakdown of the scores awarded with some additional commentary.

Comverse ONE V3.7.7 Frameworx 14.0 Business Process Framework Conformance Scores
Process	Conformance Score	Comments
1.1.1.1 – CRM – Support & Readiness
1.1.1.1.1 – Support Customer Interface Management	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.1.2 – Support Order Handling	Not in Scope	This process was not submitted for assessment.
1.1.1.1.3 – Support Problem Handling	Not in Scope	This process was not submitted for assessment.
1.1.1.1.5 – Support Retention & Loyalty	Not in Scope	This process was not submitted for assessment.
1.1.1.1.6 – Support Marketing Fulfillment	Not in Scope	This process was not submitted for assessment.
1.1.1.1.7 – Support Selling	Not in Scope	This process was not submitted for assessment.
1.1.1.1.8 – Support Customer QoS/SLA	Not in Scope	This process was not submitted for assessment.
1.1.1.1.9 – Manage Campaign	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.1.10 – Manage Customer Inventory	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.1.11 – Manage Product Offering Inventory	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.1.12 – Manage Sales Inventory	Not in Scope	This process was not submitted for assessment.
1.1.1.1.13 – Support Bill Invoice Management	Not in Scope	This process was not submitted for assessment.
1.1.1.1.14 – Support Bill Payments & Receivables Management	Not in Scope	This process was not submitted for assessment.
1.1.1.1.15 – Support Bill Inquiry Handling	Not in Scope	This process was not submitted for assessment.
1.1.1.1.16 – Support Charging	Not in Scope	This process was not submitted for assessment.
1.1.1.1.17 – Support Manage Billing Events	Not in Scope	This process was not submitted for assessment.
1.1.1.1.18 – Support Manage Balance	Not in Scope	This process was not submitted for assessment.
1.1.1.3 – Marketing Fulfillment Response
1.1.1.3.1 – Issue & Distribute Marketing Collaterals	Not in Scope	*This process was not submitted for assessment.*
1.1.1.3.2 – Track Leads	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.4 – Selling
1.1.1.4.1 – Manage Prospect	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.4.2 – Qualify Opportunity	Not in Scope	This process was not submitted for assessment.
1.1.1.4.3 – Negotiate Sales/Contract	Not in Scope	This process was not submitted for assessment.
1.1.1.4.5 – Cross/Up Selling	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.4.6 – Develop Sales Proposal	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.4.7 – Manage Sales Accounts	Not in Scope	This process was not submitted for assessment.
1.1.1.5 – Order Handling
1.1.1.5.1 – Determine Customer Order Feasibility	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.2 – Authorize Credit	Not in Scope	This process was not submitted for assessment.
1.1.1.5.4 – Track & Manage Customer Order Handling	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.5 – Complete Customer Order	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.6 – Issue Customer Orders	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.5.7 – Report Customer Order Handling	Not in Scope	This process was not submitted for assessment.
1.1.1.5.8 – Close Customer Order	Not in Scope	This process was not submitted for assessment.
1.1.1.6 – Problem Handling
1.1.1.6.1 – Isolate Customer Problem	Not in Scope	This process was not submitted for assessment.
1.1.1.6.2 – Report Customer Problem	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.3 – Track & Manage Customer Problem	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.4 – Close Customer Problem Report	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.5 – Create Customer Problem Report	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.6.6 – Correct & Recover Customer Problem	Not in Scope	This process was not submitted for assessment.
1.1.1.10 – Bill Invoice Management
1.1.1.10.1 – Apply Pricing, Discounting, Adjustments & Rebates	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.10.2 – Create Customer Bill Invoice	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.10.3 – Produce & Distribute Bill	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.11 – Bill Payments & Receivables Management
1.1.1.11.1 – Manage Customer Billing	Not in Scope	This process was not submitted for assessment.
1.1.1.11.2 – Manage Customer Payments	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.11.3 – Manage Customer Debt Collection	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.12 – Bill Inquiry Handling
1.1.1.12.1 – Create Customer Bill Inquiry Report	Not in Scope	This process was not submitted for assessment.
1.1.1.12.2 – Assess Customer Bill Inquiry Report	Not in Scope	This process was not submitted for assessment.
1.1.1.12.3 – Authorize Customer Bill Invoice Adjustment	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.12.4 – Track & Manage Customer Bill Inquiry Resolution	Not in Scope	This process was not submitted for assessment.
1.1.1.12.5 – Report Customer Bill Inquiry	Not in Scope	This process was not submitted for assessment.
1.1.1.12.6 – Close Customer Bill Inquiry Report	Not in Scope	This process was not submitted for assessment.
1.1.1.13 – Charging
1.1.1.13.1 – Perform Rating	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.2 – Apply Rate Level Discounts	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.3 – Aggregate Items For Charging	Not in Scope	This process was not submitted for assessment.
1.1.1.13.4 – Manage Customer Charging Hierarchy	Not in Scope	This process was not submitted for assessment.
1.1.1.13.5 – Provide Advice of Charge/Rate	Not in Scope	This process was not submitted for assessment.
1.1.1.14 – Manage Billing Events
1.1.1.14.1 – Enrich Billing Events	Not in Scope	This process was not submitted for assessment.
1.1.1.14.2 – Guide Billing Events	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.3 – Mediate Billing Events	Not in Scope	This process was not submitted for assessment.
1.1.1.14.4 – Report Billing Event Records	Not in Scope	This process was not submitted for assessment.
1.1.1.16 – Customer Management
1.1.1.16.1 – Enable Retention & Loyalty	Not in Scope	This process was not submitted for assessment.
1.1.1.16.2 – Establish Customer Relationship	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.16.3 – Re-establish Customer Relationship	Not in Scope	This process was not submitted for assessment.
1.1.1.16.4 – Terminate Customer Relationship	Not in Scope	This process was not submitted for assessment.
1.1.1.18 – Customer Interaction Management
1.1.1.18.1 – Create Customer Interaction	Not in Scope	This process was not submitted for assessment.
1.1.1.18.2 – Update Customer Interaction	Not in Scope	This process was not submitted for assessment.
1.1.1.18.3 – Close Customer Interaction	Not in Scope	This process was not submitted for assessment.
1.1.1.18.4 – Log Customer Interaction	Not in Scope	This process was not submitted for assessment.
1.1.1.18.5 – Notify Customer	Not in Scope	This process was not submitted for assessment.
1.1.1.18.6 – Track and Manage Customer Interaction	Not in Scope	This process was not submitted for assessment.
1.1.1.18.7 – Report Customer interaction	Not in Scope	This process was not submitted for assessment.
1.1.1.18.8 – Authenticate User	Not in Scope	This process was not submitted for assessment.
1.1.1.18.9 – Customer Interface Management	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.1 – SM&O Support & Readiness
1.1.2.1.1 – Manage Service Inventory	Not in Scope	This process was not submitted for assessment.
1.1.2.1.2 – Enable Service Configuration & Activation	Not in Scope	This process was not submitted for assessment.
1.1.2.1.3 – Support Service Problem Management	Not in Scope	This process was not submitted for assessment.
1.1.2.1.4 – Enable Service Quality Management	Not in Scope	This process was not submitted for assessment.
1.1.2.1.5 – Support Service & Specific Instance Rating	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.2.5 – Service Guiding & Mediation
1.1.2.5.1 – Mediate Service Usage Records	Not in Scope	This process was not submitted for assessment.
1.1.2.5.3 – Report Service Usage Records	Not in Scope	This process was not submitted for assessment.
1.1.2.5.4 – Guide Resource Usage Records	5	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

For more comprehensive results for the overall Assessment, please access the full Certification Report in the Downloads area below.

Downloads	Type
Comverse ONE Fx14.0 Conformance Certification Report V1.0	pdf

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