cVidya MoneyMap® Release 6.5- Business Process Framework

cVidya has been acquired by Amdocs

Product Title: cVidya MoneyMap®
Product Version: Release 6.5
Frameworx Version: Version 10
Business Process Framework version: Version 8.0
Information Framework version: Version 9.0
Assessment Completion Date: November 2011
Detailed Certification Results: Business Process Framework (eTOM); Information Framework (SID)

Product Overview

cVidya’s MoneyMap® solution is based on two pillars: Market leading products and methodology based on industry standards and best practices such as the TM Forum.

cVidya MoneyMap®/Suite of products implement Revenue Assurance functionality, covering a broad spectrum of products, services, technologies and requirements. In addition, they are robust, scalable and secure. cVidya’s unique methodology relies on the experience and expertise of its personnel and leadership of the Revenue Assurance group within the TM Forum. This methodology is one of the distinguishing features of cVidya, as well as a major ingredient in the success of our projects.

cVidya developed MoneyMap® to answer current and future Revenue Assurance challenges that service providers are facing. Based on the holistic Revenue Assurance approach, MoneyMap®/Suite encompasses the entire revenue chain. It enables Service Providers, including Mobile, Fixed, NG, VoIP, IPTV, Gaming, Content and value added services to monitor the revenue chain, gain insight into underlying business processes, identifies revenue exposure points, stop and reclaim revenue leakage.

MoneyMap® is a complete, end-to-end, carrier grade Revenue Assurance suite of products, developed to address all potential revenue leakage issues and is comprised of the following three main products:

MoneyMap® Configuration – identifies mismatches between static data coming from the different systems used along the carrier’s revenue chain.
MoneyMap® Usage – Identifies leakage along the Network-to-Bill route utilizing usage (xDRs) data.
MoneyMap® Rating & Billing Verification – independent audit and verification of the rating and billing processes to identify mismatches and errors.

All three products utilize MoneyMap’s platform, a software infrastructure that provides the following services:

ETL and Sampling – including out-of-the-box support for a wide variety of systems, network elements and vendors.
Management – Unified management of KPIs, Alarms, Rules and Cases.
Data Analytics – Advanced Revenue Assurance practices and methodology, embedded in predefined, customizable reports and dashboards.
Administration – A single point of monitoring and management of all modules and processes.
Security – Defining users, roles and granular permissions; auditing user and system actions.

cVidya MoneyMap® helps telecom, media, entertainment and utilities service providers to better ensure that network assets are optimally utilized, immediately become aware of exceptions and their sources, actual revenue streams match the forecast, and the actual partners costs matches the expected ones.

Business Process Framework version: 9.0

TM Forum has reviewed and approved the self-certification of the product listed here against Business Process Framework (eTOM) version 9.0 processes elements. Each process element was measured using the Business Process Framework (eTOM) compliance scale.

Scope of Assessment – Business Process Framework Footprint

The following figure represents Business Process Framework Level 2 & Level 3 processes that were presented in scope for the assessment, and the textual callouts represent the modules of the cVidya MoneyMap® Product that were assessed and support the corresponding eTOM processes. Note that the Level 4 processes are presented for information only, to support the L3 assessment.

Product Conformance – Summary

The following chart gives an overview of the conformance scores granted to the Business Process Frameworx Level 2 & Level 3 processes presented in scope for the cVidya MoneyMap® Business Process Framework Assessment.

Business Process Framework Release 9.0 – Product Conformance Result Aggregate Business Entities

Solution Conformance – with Comments

The following table gives details of the conformance scores granted to the Business Process Frameworx Level 2 & Level 3 processes presented in scope for the cVidya MoneyMap® Business Process Framework Assessment.

Assessed eTOM Conformance
eTOM Process Element	Assessed Domain	Conformance Level	Comment
Within Level 1: 1.3.2 – Enterprise Risk Management	Enterprise	N/A (Level 1 Processes are not assessed)	The following Level 2 process elements were submitted in scope for this Level 1 process: 1.3.2.6 – Revenue Assurance Management
Within Level 2: 1.3.2.6 – Revenue Assurance Management	Enterprise	Scope Fully Conformant (3)	The following Level 3 process elements representing the full set of level 3 “children” processes under Revenue Assurance Management were assessed for conformance: 1.3.2.6.1 – Manage Revenue Assurance Policy Framework 1.3.2.6.2 – Manage Revenue Assurance Operations 1.3.2.6.3 – Support Revenue Assurance Operations Detailed assessment of these level 3 processes did not reveal any particular deviations against the Business Process Framework (eTOM) standard. Supporting evidence provided for the level 3 “Manage Revenue Assurance Policy Framework” process is realized through the MoneyMap application mostly by means of partially automated capabilities (“AM”), with a few features being fully automated (“A”). For the level 3 process: “1.3.2.6.2 – Manage Revenue Assurance Operations”, most of the supporting capabilities are fully automated (“A”) and finally for the process “1.3.2.6.3 – Support Revenue Assurance Operations”, supporting capabilities are split between fully automated (“A”) and partially automated (“AM”). The details of these capabilities are described in the following paragraphs.
1.3.2.6.1 – Manage Revenue Assurance Policy Framework	Enterprise	Scope Fully Conformant (5)	Conformant Establishing and managing a revenue assurance policy framework is a combination of automated and manual processes; for example for configuration reconciliation, based upon analysis results, the operator can take the data bits from various repositories and compare them to each other in the relevant context and timing in order to identify revenue affecting discrepancies. Also in Case Management and Reconciliation Rules Management, there appears to be significant interaction with the operator of the application; these are the most significant examples where manual support is required to support this process; most other features and functional requirements stated in the eTOM process descriptions are supported in fully automated mode by MoneyMap.
1.3.2.6.2 – Manage Revenue Assurance Operations	Enterprise	Scope Fully Conformant (5)	Conformant Configuration of most elements in this process requires user interaction – but on using the configured elements, namely the use of KPIs (once configured) for doing the activities mentioned is fully automated.
1.3.2.6.3 – Support Revenue Assurance Operations	Enterprise	Scope Fully Conformant (5)	Conformant Some specific parts of the product deal with managing and tracking the operation and infrastructure, such as the Cycle Log, and System Audit; on top of that all the infrastructure and process behavior, including resources, costs (when information is available) is logged in the data base, and ultimately converted to OLAP cubes. This permits to use several “general” parts of the application to support and monitor these activities: KPIs, Alarms, Reports, MDA, etc. This is done partly in fully automated mode and partly through partially automated capabilities with some human intervention. Furthermore, MoneyMap in general does not calculate costs; it monitors, and/or aggregates them, and/or compares them with thresholds, e.g. budget.

Report Misuse: Frameworx conformance is an important part of enabling the communications industry maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at[email protected].

Disclaimer: TeleManagement Forum has conducted no independent testing of the product for compliance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-certified by the supplier or seller for adherence to the TeleManagement Forum framework or standard in question. Accordingly, under no circumstances will TeleManagement Forum be liable for any direct or indirect damages or any costs or losses resulting from the the use or reliance by any party of or upon such certification.