ConceptWave has been acquired by Ericsson.
Product Title: ConceptWave OrderCare® & Rapid CRM
Product Version: Release 6
Frameworx Version: Version 10
Business Process Framework version: Version 8.0
Information Framework version: Version 9.0
Assessment Completion Date: November 2011
Detailed Certification Results: Business Process Framework (eTOM); Information Framework (SID)
Product Overview
ConceptWave Rapid CRM™ portfolio spans Customer Lifecycle Management (CLM) – designed to enhance the CSP subscriber experience, quickly monetizing product lines within record SLAs. Rapid CRM Portfolio fulfills a ‘white-space’ that is poorly served by incumbent CRM and billing suppliers with capabilities to manage customer information, customer service registry, and customer self- or agent-based fulfillment.
ConceptWave Order Care® portfolio spans Product Lifecycle Management (PLM) – With shorter product lifetimes, shrinking ARPU, competition from new non-traditional entrants, and multiple sales channels to market, traditional B/OSS systems are insufficient. From inception to retirement, our proven end-to-end Catalog solution enables the creation of products and offers customers they demand, with pre-configured templates and rules to get you quickly started, then easily customized by you to target specific needs – launching in record time.
ConceptWave Order Care® portfolio also spans Order Lifecycle Management (OLM) – Provides an integrated approach to order and service fulfillment by abstracting and consolidating the large numbers of customer orders and workflow processes that are part of the CSP B/OSS delivery environment, enabling complete handling of order – from entry to delivery.
The product Portfolios are able to leverage a common Service Delivery Environment (SDE), which provides a proven and robust Runtime, Configuration Environment, Integration Adapters, and Management Utilities. Utilizing a common SDE, reduces Time-to-Revenue, reduces errors, increases productivity, and provides the best Return-on-Investment.
Information Framework version: 9.0
TM Forum has reviewed and approved the self-assessment of the product listed here against Information Framework (SID) version 9.0 Domains/Aggregate Business Entities. Each ABE was measured using an Information Framework (SID) conformance scale of 1–7, with 1 being the lowest, 3 being the acceptable minimum, and 7 being the highest level of conformance.
Scope of Assessment – Information Framework Footprint
The following figure illustrates the Information Framework Level 1 ABEs that were presented in scope for the Assessment, and the textual callouts represent the domain areas of the ConceptWave OrderCare® & Rapid CRM product that were assessed and support the corresponding SID ABEs.
L1 Information Framework (SID)
Information Framework (SID) Conformance – Summary
The following chart gives an overview of the conformance scores granted to the ABEs presented in scope for the ConceptWave OrderCare® & Rapid CRM , Release 6 Information Framework Assessment. Each ABE was measured using an Information Framework (SID) conformance scale of 1–7, with 1 being the lowest, 3 being the acceptable minimum, and 7 being the highest level of conformance.
Product Conformance Result Aggregate Business Entities
Information Framework (SID) Conformance – with comments
The following chart gives details of the conformance scores granted to the ABEs presented in scope for the ConceptWave OrderCare® & Rapid CRM , Release 6 Information Framework Assessment.
| Information Framework (SID) Conformance | |||
| Information Framework (SID) Domain | Information Framework (SID) ABE | Conformance Score | Comment |
| Common Business Entities | Party / Party | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Common Business Entities | Party / Roles | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Common Business Entities | Party / Contact | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Common Business Entities | Party/ Contact | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Common Business Entities | Party / Identification | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Common Business Entities | Location / Geographic Place / Geographic Address | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Customer | Customer | 3 | Core entity, required attributes. TM Forum Note: Missing mapping to the CustomerAccountRelationship entity and its attributes prevented a possible conformance score of L4-L7. ConceptWave comment: The missing CustomerAccountRelationship class will be fully defined in the next GA release from ConceptWave, which would set the conformance level to 7 |
| Customer | Customer Order | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, all attributes of dependent entities.
TM Forum Note: See Business Interaction ABE score. |
| Common Business Entities | Business Interaction | 3 | Core entity, required attributes. ConceptWave comment: Conformance level higher than 3 could not have been achieved because of the missing ResourceInterctionRole class. ConceptWave does not support this class because Resources are not typically involved in a Customer Order in the way in which this role is defined. |
| Product | Product/Product | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Product | Product Specification | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Product | Product Offering | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Product | Product Offering /Product Catalog | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Product | Product Offering /Product Offering Price | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Product | Product/ Product Price | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Service | Service Specification | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Service | Service Specification / Customer Facing Service Spec | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Service | Service Specification / Customer Facing Service Spec / Customer Facing Service Spec Role | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Service | Service Specification / Customer Facing Service Spec / Service Package | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Service | Service Specification / Resource Facing Service Spec | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Service | Service Specification / Resource Facing Service Spec / Resource Facing Service Spec Role | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Service | Service Specification / Resource Facing Service Spec / Service Bundle | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Resource | Resource Specification / Resource Specification | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Resource | Resource Specification / ComponentResourceSpecification | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Resource | Resource Specification / LogicalResourceSpecification | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Resource | Resource Specification / LogicalResourceSpecification/ LogicalRoleSpecification | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Resource | Resource Specification / PhysicalResourceSpecification | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
| Resource | Resource Specification / PhysicalResourceSpecification/ PhysicalRoleSpecification | 7 | Core entity, required attributes, dependent entities, required attributes of dependent entities, all attributes of the core entity, and all attributes of dependent entities. |
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