IBM Catalog Driven Order Management Solution

Solution Title: Catalog Driven Order Management Solution
Solution Version: See details below in Solution Description
Frameworx Version: Version 11.5
Business Process Framework version: Version 9.0
Information Framework version: Version 9.5
Assessment Completion Date: March 2012
Detailed Certification Report: IBM Catalog Driven Order Management Solution Detailed Conformance Report

Solution Description

IBM’s “catalog driven order management solution” allows communications service providers (CSPs) to efficiently manage the end to end order life cycle for complex product offerings, across lines-of-business (wireless, fixed line, cable, enterprise) and order-entry channels (web, call center, store, mobile, B2B and social networks). Based on the IBM service provider delivery environment (SPDE) framework, the solution allows CSPs to implement a set of standardized, product catalog-based eTOM aligned business processes for fulfillment. The solution supports complex order orchestration, order decomposition, dependency management, TM Forum standards-based integration, human task management, jeopardy handling and automation of manually intensive activities. Combining Business Support Systems (BSS) and Operations Support Systems (OSS) with middleware that is based on TM Forum Frameworx allows the solution to be deployed flexibly into contexts where many legacy applications are retained and interworked with newer applications. The integration platform translates legacy interfaces to TM Frameworx based contracts and uses a SID-based data model to align disparate vendor approaches. In the following figure, the IBM BSS and OSS applications that are part of the solution are mapped to the corresponding TAM logical application names. The solution plugs into an existing OSS/BSS infrastructure, including heritage applications, providing service interfaces to connect to systems like back-end customer relationship management (CRM), billing, inventory and activation applications.

Figure 1: IBM’s Catalog Driven Order Management Solution

The following provides the versions of the primary components in the IBM solution that have been assessed as part of this certification.

IBM Sterling Configure, Price, Quote v9.1
IBM InfoSphere MDM Collaborative Edition v10 (formerly MDM Server for PIM)
IBM Sterling Order Management v9.1
IBM InfoSphere MDM Advanced Edition v10 (formerly MDM Server)
IBM InfoSphere MDM Standard Edition v10 (formerly Initiate Master Data Service)
IBM Sterling Logistics Management v9.1
IBM Maximo v7.5
IBM Business Process Manager v7.5
IBM Business Process Manager – Telecom Pack v7.5
IBM Rational Software Architect v8.0
IBM Rational System Architect V11.4

Assessment Completion Date: March 2012
Summary Results: Business Process Framework; Information Framework
Detailed Certification Report: IBM Catalog Driven Order Management Solution Detailed Conformance Report