Assessed Business Process Framework Conformance – IBM Catalog Driven Order Management Solution

The following Level 3 processes were assessed for conformance:
1.1.1.2.1 – Manage Contact

These processes represent a partial scope (1 out of 4) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 processes under the 1.1.1.2 – Customer Interface Management process were included in scope of this assessment.

The above set of level 3 processes in scope for assessment resulted in full conformance with the Business Process Framework (eTOM) with no deviations.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Note that the support provided can involve manual action facilitated by the automated support.

The following Level 3 processes were assessed for conformance:
1.1.1.4.3 – Negotiate Sales/Contract
1.1.1.4.4 – Acquire Customer Data
1.1.1.4.5 – Cross/Up Selling

These processes represent a partial scope (3 out of 7) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 process under the 1.1.1.4 – Selling process were included in scope of this assessment.

The above set of level 3 processes in scope for assessment resulted in full conformance with the Business Process Framework (eTOM) with no deviations found.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

These processes represent the full scope (7 out of 7) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates full conformance as all the level 3 processes under the 1.1.1.5 – Order Handling process were included in scope of this assessment.

The above set of level 3 processes in scope for assessment resulted in full conformance with the Business Process Framework (eTOM) with no deviations.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

The following Level 3 processes were assessed for conformance:
1.1.1.11.1 – Manage Customer Billing
1.1.1.11.2 – Manage Customer Payments

These processes represent a partial scope (2 out of 3 level 3 processes defined) within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 processes under the 1.1.1.11 – Bill Payments & Receivables Management t process were included in scope of this assessment.

The above set of level 3 processes in scope for assessment resulted in full conformance with the Business Process Framework (eTOM) with no deviations.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

The following Level 3 processes were assessed for conformance:
1.1.1.12.3 – Authorize Customer Bill Invoice Adjustment
1.1.1.12.4 – Track & Manage Customer Bill Inquiry Resolution

These processes represent a partial scope (2 out of 7) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 processes under the 1.1.1.12 – Bill Inquiry Handling process were included in scope of this assessment.

The two level 3 processes in scope for assessment resulted in full conformance with the Business Process Framework (eTOM) with no deviations found.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

The following Level 3 processes were assessed for conformance:
1.1.2.1.1 – Manage Service Inventory
1.1.2.1.2 – Enable Service Configuration & Activation

These processes represent a partial scope (2 out of 5) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 processes under the 1.1.2.1 – SM&O Support & Readiness process were included in scope of this assessment.

The two level 3 processes in scope for assessment resulted in partial conformance with the Business Process Framework (eTOM), as some of the support available to some core tasks within this process are delegated to 3rd party applications, namely in the service inventory management process. On the other hand there is clearly full support provided by IBM Sterling Order Management, IBM BPM and Telecom pack for interfacing with such 3rd party applications.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process resulted in partial conformance against the Business Process Framework (eTOM), as some of the support available to some core tasks within this process are delegated to 3rd party applications.

There are several applications from IBM which directly fulfill the logical OSS and BSS functional requirements, the rest including Service Inventory will be through IBM’s business partners or customer owned systems. The solution allows to integrate with the existing OSS/BSS infrastructure, like service inventory, including heritage applications, using Telecom Pack and expose the capabilities to the order management application (Sterling OM); so while the core service inventory function will be provided by IBM’s partners like Telcordia or Comptel, IBM would expose the core capabilities like manage service instances for a customer, query service inventory, retrieve usage, synchronize data from auto discovery etc. as SOA services using SID based interfaces using IBM Telecom Pack and any business process automated using IBM BPM.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process resulted in partial conformance against the Business Process Framework (eTOM), as some of the support available to some core tasks within this process have to be performed on the inventory application itself. But this process can be automated and managed by a business process modeled, automated and monitored using IBM BPM.

Note that the support provided can involve manual action facilitated by the automated support.

The following Level 3 processes were assessed for conformance:
1.1.2.2.3 – Track & Manage Service Provisioning
1.1.2.2.4 – Implement, Configure & Activate Service

These processes represent a partial scope (2 out of 9) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 processes under the 1.1.2.2 – Service Configuration & Activation process were included in scope of this assessment.

The two level 3 processes in scope for assessment resulted in full conformance with the Business Process Framework (eTOM) with no deviations found.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

The following Level 3 processes were assessed for conformance:
1.1.3.1.5 – Manage Resource Inventory
1.1.3.1.7 – Manage Logistics

These processes represent a partial scope (2 out of 6) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 process under the 1.1.3.1 – RM&O Support & Readiness process were included in scope of this assessment.

The above set of level 3 processes in scope for assessment resulted in partial conformance with the Business Process Framework (eTOM) with some deviations found specifically in the L3 process 1.1.3.1.5 – Manage Resource Inventory.

Several of the implied tasks (or implied functional requirements) defined in the Business Process Framework (eTOM) are performed by the (third party) inventory application itself; it is nevertheless acknowledged that IBM provides full automation and integration support using IBM Telecom Pack.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled partially the alignment criteria with the standard Business Process Framework (eTOM).

As stated in previous paragraph, This process can integrate with several third party inventory management systems; the full process can be automated, integrated and managed by a business process modeled and automated in IBM BPM plus integration using IBM Telecom Pack, but the core capabilities are provided by the third party application.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

The following Level 3 processes were assessed for conformance:
1.1.3.2.1 – Allocate & Install Resource
1.1.3.2.2 – Configure & Activate Resource
1.1.3.2.9 – Recover Resource

These processes represent a partial scope (3 out of 8) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 processes under the process 1.1.3.2 – Resource Provisioning were included in scope of this assessment.

The three level 3 processes in scope for assessment resulted in full conformance with the Business Process Framework (eTOM) with no deviations found.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

The following Level 3 processes were assessed for conformance:
1.1.3.7.1 – Manage Appointment Schedule
1.1.3.7.3 – Track & Manage Work Order

These processes represent a partial scope (2 out of 8) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 processes under the 1.1.3.7 – Workforce Management process were included in scope of this assessment.

The two level 3 processes in scope for assessment resulted in full conformance with the Business Process Framework (eTOM) with no deviations found.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

These processes represent a partial scope (4 out of 8) level 3 processes defined within this Level 2 process, therefore the score achieved by the parent process indicates partial conformance as not all the level 3 processes under the 1.2.1.5 – Product & Offer Development & Retirement process were included in scope of this assessment.

The four level 3 processes in scope for assessment resulted in full conformance with the Business Process Framework (eTOM) with no deviations found.

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.

Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

Note that the support provided can involve manual action facilitated by the automated support.