MDS CMP Managed Service Business Process Framework Summary

Company: MDS
Implementation Title: MDS CMP Managed Service
Implementation Version: V6.4
Frameworx Version: Version 14.5
Business Process Framework version: Version 14.5
Assessment Completion Date: December 2015
Detailed Certification Report: MDS CMP Managed Service Fx14.5 Conformance Certification Report V1.0

Business Process Framework Assessment Summary

TM Forum has reviewed and approved the self-assessment of the implementation listed here against Business Process Framework (eTOM) version 14.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Footprint

The following figures represent the Business Process Framework Level 2 processes (high-lighted in green) that were presented in scope for the assessment.

Operations Level 2 processes in scope for MDS CMP Managed Service Assessment

The following graph represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Frameworx Conformance Assessment showing coverage for the contained Level 3 processes

Implementation Conformance Summary – Business Process Framework

The following chart gives an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for the MDS CMP Managed Service, Business Process Framework Assessment.

Business Process Framework – Conformance Result Summary [1/2]

Business Process Framework – Conformance Result Summary [2/2]

Implementation Conformance Detailed – Business Process Framework

The following table provides a detailed breakdown of the scores awarded with some additional commentary.

MDS CMP Managed Service Implementation Business Process Framework (eTOM) Release 14.5 Conformance
L1 / L2 / L3 Process	L3 Process Score [L2 Coverage]	Comments
Level 1: 1.1.1 – Customer Relationship Management
Level 2: 1.1.1.10 – Bill Invoice Management	[2/3]
1.1.1.10.1 – Apply Pricing, Discounting, Adjustments & Rebates	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.10.2 – Create Customer Bill Invoice	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
*1.1.1.10.3 – Produce & Distribute Bill*	*Not in Scope*	*Not in Scope*
Level 2: 1.1.1.11 – Bill Payments and Receivables Management	[3/3]
1.1.1.11.1 – Manage Customer Billing	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.11.2 – Manage Customer Payments	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.11.3 – Manage Customer Debt Collection	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.12 – Bill Enquiry Handling	[6/6]
1.1.1.12.1 – Create Customer Bill Inquiry Report	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.12.2 – Assess Customer Bill Inquiry Report	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.12.3 – Authorize Customer Bill Invoice Adjustment	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.12.4 – Track & Manage Customer Bill Inquiry Resolution	4.7	Partially Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process supported alignment criteria with the standard Business Process Framework (eTOM) but with some deviations.
1.1.1.12.5 – Report Customer Bill Inquiry	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.12.6 – Close Customer Bill Inquiry Report	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.13 – Charging	[5/5]
1.1.1.13.1 – Perform Rating	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.2 – Apply Rate Level Discounts	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.3 – Aggregate Items For Charging	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.4 – Manage Customer Charging Hierarchy	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.13.5 – Provide Advice of Charge/Rate	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
Level 2: 1.1.1.14 – Manage Billing Events	[4/4]
1.1.1.14.1 – Enrich Billing Events	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.2 – Guide Billing Events	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.3 – Mediate Billing Events	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).
1.1.1.14.4 – Report Billing Event Records	5.0	Fully Conformant Supporting evidence and documentation submitted for the assessment of this level 3 process fulfilled alignment criteria with the standard Business Process Framework (eTOM).

For more comprehensive results for the overall Assessment, please access the full Certification Report in the Downloads area below.

Downloads	Type
MDS CMP Managed Service Fx14.5 Conformance Certification Report V1.0	pdf

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