Company: NTS Retail 
Product Title: NTS Retail Suite
Product Version: X5
Frameworx Version: Version 16.5
Assessment Completion Date: September 2017
Detailed Certification Report: NTS Retail Suite Fx16.5 Conformance Certification Report V1.0

Product Description

Business Process Framework Assessment Summary

The Business Process Framework (aka eTOM) is a critical component of Frameworx, the TM Forum’s blueprint for enabling successful business transformation. It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective, agile and service oriented digital enterprise.

All of Frameworx, including the Business Process Framework, has been created by industry leaders and practitioners in TM Forum’s member driven collaboration community; as such it represents the best practices in business process definition and decomposition structure.

The Business Process Framework version 16.5

TM Forum has reviewed and approved the self-assessment of the Product listed here against Business Process Framework (eTOM) version 16.5 processes elements. Each process element was measured using the Business Process Framework (eTOM) conformance scale.

Scope of Assessment – Business Process Framework Level 2 Process Scope

The following figure represents the Business Process Framework Level 2 processes (high-lighted in blue) that were presented in scope for the assessment and that were assessed and support the corresponding Business Process Framework processes according to the results in Chapter 6 Frameworx Conformance Result.

Level 2 process coverage for NTS Retail Suite Assessment

The following diagram identifies represents the Business Process Framework Level 2 processes that were submitted for the Assessment and the coverage of the Level 2 processes in terms of number of Level 3 processes submitted in scope.

Level 2 processes submitted for Conformance Assessment showing coverage of Level 3 processes

Product Conformance Summary – Business Process Framework

The following charts give an overview of the conformance scores granted to the Business Process Framework Level 3 processes presented in scope for the NTS Retail Frameworx Conformance Certification assessment. 

Conformance Results Summary – Market/Sales & Resource Domains

Detailed Conformance Scores

The following table details the conformance scores awarded to the Level 3 and Level 4 processes submitted in scope for Level 2 process “1.1.7 – Market Sales Support & Readiness”. The scoring guidelines are explained in Figure 6 1 in Section 6.1.

NTS Retail chose not to submit some Level 3 processes for Frameworx conformance assessment.

Note that the scope of certified conformance only applies to the Level 3 processes under a given Level 2 that were included in scope; other excluded L3 process under the same L2 process remain out of the scope in the present conformance certification.

1.1.7 – Market Sales Support & Readiness Conformance Scores

The following table details the conformance scores awarded to the Level 3 and Level 4 processes submitted in scope for Level 2 process “1.5.4 – RM&O Support & Readiness”. The scoring guidelines are explained in Figure 6 1 in Section 6.1.

1.5.4 – RM&O Support & Readiness Conformance Scores

For more comprehensive results for the overall Assessment, please access the full Certification Report in the Downloads area below.

Report Misuse: Frameworx conformance is an important part of enabling the communications industry to maintain profitability as it migrates to new services and new business models. Gaining the conformance mark represents a significant investment by both suppliers and service providers. If you feel a company is misusing the conformance mark then please let us know at [email protected].

Disclaimer: TM Forum has conducted no independent testing of the solution for conformance with its frameworks or standards. Such testing has solely been conducted by the supplier or seller of the product and has been self-assessed by the supplier or seller for adherence to the TM Forum framework or standard in question. Accordingly, under no circumstances will TM Forum be liable for any direct or indirect damages or any costs or losses resulting from the use or reliance by any party of or upon such certification.